Bought a phone from Kogan last year. It was faulty after 11 months and I contacted Kogan for a warranty claim. Followed the instructions and returned phone 2 months ago. Kogan is now ignoring all my email enquiries and no phone contact available.
I have already lodged a complaint through ACCC website, but no response from ACCC either.
What are my options?
Call the ACCC ?
1300 302 502
If no help take them to small claims court
ACCC don't deal with small stuff like this, you need your states Fair Trade and/or small claims.
Is your phone purchase from Kogan Australia or Kogan HK (Hong Kong).
Consumer Affairs Victoria would be a better place to start imo
https://www.consumer.vic.gov.au/contact-us/resolve-your-prob…
Or alternatively VCAT.
You could also lodge a complaint with the telecommunications ombudsman since it's a phone. The more avenues of attack the better, I reckon! Send letters as well as emails.
It's funny hey, I have had a few things go wrong with kogan purchases and they have always been super responsive and sorted things out fast, even replacing a camp fridge out of warranty… Good luck though
Just out of curiosity have you found a way to contact kogan directly to escalate or lodge an official complaint..?
Maybe buy a new phone for starters?