Hi
I was trying to return an item I received damaged in shipping back to the retailer for a refund. They provided me a prepaid label which I attached to the package and then took to the post office. When I went to the counter, the employee asked me for a manifest, which I didn't have. They said that if I didn't have the manifest, I'd have to pay for return shipping. I made a post on the Auspost forums, and an employee assured me that the label was prepaid. Has anyone else had a similar experience and know what to do? I've returned packages in the past and never been asked for a manifest
Returning Item via Auspost - Asked for a Manifest
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No. Domestic
I've been asked for a customs declaration and a packing list for international, but not for domestic.
Once I needed special documents as some of the items contained Li-ion batteries. Don't think any of this represents your predicament.Try different post office maybe?
Yeah I was trying to return a cricket bat. So I doubt there's anything volatile about that. Might have just been the employee had no idea what they were doing. I'll try again next week
@WinstonWithAY: Australia has a very sensitive and fragile ecosystem. Auspost may be interested in knowing where the wood was sourced from, how it was treated, where it was logged…
@[Deactivated]: I believe it is actually related to the ball tampering issue. Since then, all cricket related goods face extra scrutiny.
Try a different one, auspost is notorious for doing whatever they want depending on who you ask. Try another store, or even a different counter
Yeah. I'll head to another one tomorrow and see what happens.
Is it an international shipment?