We ordered some children clothes and they were delivered earlier today. Wife came home to find the box and bag ripped open lying on the footpath with all content gone. Neighbours saw the delivery wedged between the flyscreen and front door earlier in the day. So the theft had picked up the box, ripped everything open between the front door and footpath and escaped with the contents.
What to do next?
It's obvious the content is missing but we can't claim the parcel itself is missing. Was it the delivery drivers fault for leaving the delivery in plain sight behind the flyscreen? Should we file a police report? Contact the vendors?
Some of the contents were paid by credit card, others by debit card. Not sure if can make a charge back on the card.
And in hindsight that's what the AusPost delivery locker is for, so don't need to mention that…
Opening someone else's mail is a (criminal?) offence.
Stealing is a criminal offence.
Of course report it.
Claim against delivery insurance if you have it, otherwise it wouldn't be worth your while to claim against contents insurance.
Unless you bought a closet full of designer children's clothes.