Chemist Warehouse Overcharging On Promotional Items

LNoelle on 24/03/2019 - 18:34
Last edited 24/03/2019 - 19:54 by 1 other user

Chemist Warehouse cheating prices.

I have been noticing lately that everytime I go to CW I end up being over charged for some item. I tend to always buy promotional items and thats how I notice when I am paying the bill that the price is different from what was advertized.
Today I bought only 2 items, Codral flu and and Scholl velvet smooth ultra coarse roller heads advertise at $10 as a deal. When I pay they charge me $14 for this last item and in the docket I can read that I am actually saving 9… but, that is not the price I should be paying.
This is the 3rd time in a raw something like this happens to me at CW. I actually remember the 1st time it happend they offered me to give me a "free item" that I didn't needee or wanted as I was just being over charged for something I thought it was a deal.

Health & Beauty

Related Stores

Chemist Warehouse
Chemist Warehouse

Comments

  • [Deactivated] on 24/03/2019 - 18:39
    +3

    Perhaps let the transaction through before informing the cashier. Get a refund on the spot but not before you snap a photo of the correct price vs price paid. Evidence is paramount to a successful complaint.

    Easy and free way to get evidence. If you manage to hold up the line, they may be more inclined to change their practices.

  • try2bhelpful on 24/03/2019 - 18:41
    -7

    My understanding is if the price is rung up higher than the shelf price you should get it for free. Thanks for the heads up will keep an eye on my Chemist Warehouse bills.

    • donga100 on 24/03/2019 - 18:43
      +6

      That's a voluntary code of practice at supermarkets. It's not the law for all stores to abide by.

      • try2bhelpful on 24/03/2019 - 18:45
        -2

        Thanks for the reply. Would still be worth bringing up.

        • Ughhh on 24/03/2019 - 19:40

          If you got a skin thick enough to be laughed at for sounding entitled.

          • try2bhelpful on 24/03/2019 - 21:11

            @Ughhh: You dont get what you don’t ask for, they can only say no.

            • Ughhh on 24/03/2019 - 21:40
              +1

              @try2bhelpful: Make sure you ask for more than, like 50% off other items, otherwise you won't get what you dont ask for.

              • try2bhelpful on 24/03/2019 - 23:52

                @Ughhh: There is a difference here; but hey, whatever makes you feel good.

      • burningrage on 24/03/2019 - 19:30
        +1

        Hi… just want to say totally unrelated.

        I like your anpanman avatar. lol

        • try2bhelpful on 25/03/2019 - 14:15

          Yeah, I do agree with the avatar comment. We had pugs when I was a kid and they are, really, big dogs in little dogs bodies.

    • whooah1979 on 24/03/2019 - 18:46
      +3

      if the price is rung up higher than the shelf price you should get it for free.

      https://www.accc.gov.au/business/industry-codes/food-and-gro…

      The following companies have signed up to the Code:
      About Life Pty Ltd (retailer) (signed up on 19 May 2015)
      ALDI (retailer) (signed up on 15 June 2015)
      Coles Supermarkets Australia (retailer) (signed up on 1 July 2015)
      Woolworths Limited (retailer) (signed up on 1 July 2015).

      • Diji1 on 24/03/2019 - 19:53
        -3

        Typical ACCC garbage where business is allowed to do what it wants and the ACCC writes 50 pages about how reasonable and understanding everything is so that makes it great for consumers even though they don't have rights.

        Coming from the same douchebags that stated consumers don't mind electricity blackouts so private sector can spend less on maintenance.

      • SlickMick on 25/03/2019 - 12:49

        I can confirm woolworths doesn't do it as a rule. Some cashiers might, but some definitely don't. I've had 0% freebies out of dozens of attempts (I make them refund the difference, or I return the product. I'm sick of their cons.

        They also put the wrong product over the wrong price tags to sucker people. They catch me heaps, but I return the product every time.
        My aim is for them to have to employ a full time person just to deal with me.

        Oh sorry, is this a CW thread?

        • try2bhelpful on 25/03/2019 - 14:17
          +1

          We had that happen as well was. The product above the price was different to that on the label. Learnt to look more closely, in the future.

  • RockyRaccoon on 24/03/2019 - 19:11
    +1

    Check OP join date….

    • bloom on 24/03/2019 - 20:09
      +1

      Sounds like OP runs a Terry white 😅

  • djones145 on 24/03/2019 - 21:11

    happens a lot when catalogues change, they seem to have the same product in multiple locations, meaning they will always miss one

    happened to me and they just charged to the lower price ( the shelf had the lower price but they charged me the higher, they gave it to me at the cheaper price)

  • Lastchancetosee on 25/03/2019 - 08:14
    +1

    'This is the 3rd time in a raw'

    That must cause a real sensation in the store.

    • bamzero on 25/03/2019 - 12:41
      +1

      They probably have a cream for that…

  • smhto on 25/03/2019 - 09:53
    +1

    Disgruntled staff retaliating by not updating prices

    https://www.smh.com.au/business/workplace/chemist-warehouse-…

  • SlickMick on 25/03/2019 - 13:26

    Hmm I got caught the other day. Something had a half price sticker, so I thought I was getting a bargain. But apparently the price had already been marked down :(

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