Has anyone bought stuff from tobydealsau.com? Did you have to pay GST since this store doesn't seem to include it? all I can find are mixed reviews so I want your experiences as well
Have You Bought Stuff from TobyDeals?
Ruriko on 19/03/2019 - 16:14
Last edited 19/03/2019 - 21:02
Last edited 19/03/2019 - 21:02
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well, I just bought from them last night (a gimbal). let's hope it gets here fine and doesn't have any issues…
did you have to pay GST?
not at checkout
awesome. bought a phone off them a few weeks ago. and was just thinking about buying another one off them just now.
were you asked to pay GST?
I bought a Nokia 8 from them about a month ago from a deal posted here. Was at my door after a week in nice packaging and everything was in order.
did you have to pay GST?
I ordered saturday no tracking as yet, I think verification issue last time.
They are the most unreliable seller. They make you wait and cancel the order and said they are out of stock. Why would they take your money for so long and then stuff people around? If they don't have stock they shouldn't take the money. Beware of their dodgy practises.
Here's my experience:
TL;DR? had to get PayPal refund.
27 Aug - purchased Mi 9T Global
3 Sep - arrives
5 Sep - reverts to bootloader, factory reset fixes it for about 2-3 hours. RMA raised. $50 pickup fee, $20 return fee if device found to be ok
6 Sep - DHL picks up
10 Sep - return arrives
11 Sep - "device normal" - again I reference video of issue
17 Sep - "device normal" - this time with video of it working. I get quite firm that there is a problem - refund or replace
19 Sep - quote: "Your problem may probably a software issue which was resolved after our technician performed a reset on it. Please confirm the fees and we will arrange return of the item accordingly."
22 Sep - PayPal case raised. No response from TD after this date
4 Oct - refund issued by PayPal
i really dont get how tobydeals works they have 2 listings for the Xiaomi Mi 9T Pro 8GB/256GB (blue model) one for $669 and another for $640, the $669 listing i can add the cart3 promo code to bring the price down but the $640 listing tells me code is invalid.
i sent them email about it waiting to hear back on the excuses they come up with about why the different prices on same exact model.
I got the following email advice from TobyDeals on GST (direct copy and paste):
Dear Customer,
Thank you for showing interest with TobyDeals.
All orders will ship within 24 to 72 working hours. (Saturday and Sunday excluded).
After your item is shipped, please allow us another 3 – 8 working days for delivery to metro areas.
Economy Express Shipping Time: 6-8 Working Days*
Priority Express Time: 3-5 Working Days*
Through this message, I would like to inform you that we currently offer a maximum warranty period of 12 months on all orders placed with us at TobyDeals.
Should you need more information regarding our warranty policy, please visit the below page:
https://www.tobydealsau.com/en_AU/warranty/Please note that as we are based in Hong Kong, there are no GST charges included in our prices.
Because of this, our invoice will not reflect any GST.
We do ship our orders with special logistics arrangements, which means you will not have to bear any additional charge.
GST and customs duties are absorbed in our shipping methods, which means the price paid during checkout will be final.Should you have further questions, please let us know.
Toby Deals AU
[email protected]Purchased a Xiaomi Redmi Note Pro 9 and here are the emails I received:
04/Aug - Your Order #TAUW380131### is Processing
05/Aug - Your Order #TAUW380131### is Being Packed and Getting Ready to Leave Our Warehouse!
07/Aug - Your Order #TAUW380131### Has Been Picked and Left TobyDeals Warehouse.
10/Aug - Your Order #TAUW380131### Has Been Dispatched and On the Way to You.Here is the DPEX tracking they gave me along the way:
Bankstown - AUSTRALIA
19 Aug 2020 12:50 PM
Proof of Delivery - (my surname)Bankstown - AUSTRALIA
19 Aug 2020 06:34 AM
Out for DeliveryBotany - Australia
17 Aug 2020 11:17 AM
In Transit to DestinationBotany - Australia
17 Aug 2020 11:17 AM
Arrived HubBotany - Australia
17 Aug 2020 11:08 AM
In Transit to DestinationHONG KONG
12 Aug 2020 08:40 AM
In Transit to DestinationHONG KONG
10 Aug 2020 04:32 PM
BaggedHONG KONG
10 Aug 2020 04:17 PM
Arrived HubHONG KONG
10 Aug 2020 12:58 PM
CollectionHONG KONG
07 Aug 2020 12:54 PM
Documentation PreparedHONG KONG
07 Aug 2020 12:54 PM
Shipment FinalisedSo ordered on 04/Aug and received on 19/Aug. Phone is great and is as described so far. I hope no problems arise given the numerous complaints about customer service and warranty. But holy crap for $311 this phone sure feels like a steal.
Woah! You are lucky to receive yours…
I'm also experiencing a problem with Toll's customer service front. The phone was ordered, packed and sent within 2 days on 18 Aug 2020. Unfortunately the problems started once it landed at Toll Port Melbourne. On 24 Aug 2020, it was stuck at 'Held up in customs, awaiting customs clearance' and then immediately to the 'Unable to deliver, Delivery not accepted – items missing from delivery' status and remained that way till now, 26 Aug 2020. All of a sudden status is now back in Hong Kong as 'Linehaul to destination depot: overnight, Location: Hong Kong', presumably back to Toll Port Melbourne. Sigh, anyways, hope you rightfully get your parcel sooner than never… I can only hope I get mine, soon-ish.
I called Toll support for an update, which appears to be located in the Philippines and the consultant didn't respond to me in a professional manner. She sounded aggravated. Anyways, she said the reason why it's showing 'Linehaul to destination depot: overnight, Location: Hong Kong' is because the parcel wasn't loaded on the original flight which doesn't make sense to me. If it wasn't on the flight, it would never have a chance to be scanned at Toll Port Melbourne on arrival. Hmmm. Something doesn't add up Toll…
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