Hi.
On the 15th of January, wanted to apply for an internship programme at H & R Block, carried out by the hiring company called GTRS. There were two payment options. First, $490 and the rest is after passing the interview and guaranteeing the internship. Second was upfront payment for the full service which is $20 discounted, equal to $1,900. I paid $1900 and I was told by their hiring manager, even I fail the interview I will be refunded, except $490.
I failed the H & R Block's interview, and then nobody contacted me or provided me a second interview. If they are unable to provide me at least two interviews they were supposed to me refund too. But for this, I had to wait 10 weeks at least. However, I waited for a month and they didn't take any action, they weren't doing anything literally. So I emailed them on the 15th of February, yet no replies. Then I raised a transaction dispute via my credit card at the end of February. My claim has been rejected because I was told my credit card company that I changed my mind hence I am not eligible for a refund. Today, I reported this to ACCC.
Here are other victims of this company.
I don't know what I should do at this point? Waiting for it to be 10 weeks so that I can claim a refund? Paying a visit to their office since they don't respond my calls and emails. Or should I take it to tribunals? Or is it completely my fault? What do you suggest?
I am in Melbourne by the way.
As you've already done, a report to the ACCC is a good start.
Recruitment firms who don't gouge applicants are bad enough, this lot is ridiculous.
"Discounting" fees for applicants who leave good reviews (before their application is even processed) is definitely an alarm bell.
I would follow up with the ACCC report and take it from there.