Unusual New Subaru Delivery Delay

LIvansyd on 01/03/2019 - 21:12
Last edited 03/03/2019 - 16:58 by 2 other users

Hi, I ordered a new XV on 1st of February. The sales said they should have the car in 2 -3 weeks.

But until now they still don't know what happened with the car. They just know it was arrived at the port 3 weeks ago. They asked me to contact Subaru directly. They told me the car was delayed because they need to fit a counter measure before releasing. It will take another 2 -3 weeks . And they just simply ignore me when I ask if there something wrong with the car since it take so long to fit "counter measure".

I just want to ask if this happened to anyone? I am really disappointed with the way Subaru treats new buyer.

Automotive

Comments

  • Quantumcat on 01/03/2019 - 21:15
    +2

    Cancel, get your deposit back and buy at a different dealer?

    • SnoozeAndLose on 01/03/2019 - 21:19

      Contract may not say 2-3 weeks.

      Last time when I brought my new car, the dealer said 2 weeks and they put in a date 2 months later and I ask why , they said it is normal practice.

      • pegaxs on 01/03/2019 - 23:00
        +3

        Then you don’t sign and you renegotiate the contract.

        If they say “2 weeks” and write “2 months”, you need to find out why and to not accept “2 months” if they told you “2 weeks”. Car salesmen are the biggest bullshitters on the planet (except you @spackbace 💕) and are just covering their arse. If they “say” 2 weeks, hold them to it. If they then change their story to 2 months, it’s time to negotiate a better deal.

  • Toons on 01/03/2019 - 21:27
    +3

    "Counter measure" did you opt for the trunk monkey

    • AdosHouse on 01/03/2019 - 21:46

      Well worth the wait for a Trunk Monkey

      • Toons on 02/03/2019 - 01:29

        I had to rewatch the ads after that lol

        • AdosHouse on 02/03/2019 - 05:36

          Hahaha me too.

  • altomic on 01/03/2019 - 21:38
    -2

    ok

  • aussieprepper on 01/03/2019 - 21:58
    +1

    Airbag issue maybe?
    Id rather wait the extra time and get a proper working car than have to deal with issue later but it would be good if they clarified the issue.

  • John Kimble on 01/03/2019 - 22:00
    +4

    Tell them not to worry about installing it, because you'll measure your own counter. Problem solved.

  • AdosHouse on 01/03/2019 - 22:35

    Walk in to the dealership you purchased it from, ask them what the delay is for and to please explain what this counter measure. If it is a Takada airbag change, well that's just unfortunate, but necessary.

    • pegaxs on 01/03/2019 - 22:56
      +1

      It wouldn’t be a Takata airbag if it’s a brand new car.

  • jelko on 01/03/2019 - 22:45
    +8

    It's rude to cross post messages across different forums
    https://forums.whirlpool.net.au/thread/2786660

    • pegaxs on 01/03/2019 - 22:55
      +2

      True OzB spirit… shop around till you get the answers you like… Any money this is also posted on some of the Aus Subaru forums as well…

    • kerfuffle on 02/03/2019 - 08:21

      He literally copied and pasted …

      • foxmulder on 02/03/2019 - 14:46

        Not plagiarism if it's op own words, or are they?:)

        • kerfuffle on 02/03/2019 - 16:10

          I didn’t say it was. But it’s lazy; he couldn’t be bothered editing out his Whirlpool username and quip …

    • Seedy seed on 02/03/2019 - 10:16

      Are you bill stickers?

  • pegaxs on 01/03/2019 - 22:49
    +3

    A counter measure? What? Like EMP, flares or chaff. Is this a fighter jet or a car you bought?

    • altomic on 02/03/2019 - 19:16

      nuke it from orbit. it's the only way to be safe.

  • itsdougie on 01/03/2019 - 23:09
    +1

    "counter measure" Did you get any 007 options?

  • spackbace on 02/03/2019 - 02:26
    +6

    Car is damaged, or car is under recall.

    Or car was a factory order, and salesman lied and said it will arrive sooner.

    Either way, unless you can actually type out what the problem is and explain it, we can't give you accurate responses and tell you what to do next.

  • FoxJump on 02/03/2019 - 07:28

    In the USA crosstrek Forum there's a guy that ordered his xv and is also waiting for a long time. Something about steering column parts needing replacing.

    Maybe that applies here too.
    Kinda like a recall but doing it before delivery maybe.

    If the car is not in stock, it will just take time. Your contract will say when you can cancel.

  • JimmyF on 02/03/2019 - 09:39
    +1

    I ordered a new xv on 1st of Feb

    They asked me the contact Subaru directly.

    My condolences, thats not how it works.

    And they just simply ignore me when I ask if there something wrong with the car since it take so long to fit " counter measure"

    I would ask what this is. Sounds like its code for it was damaged.

    I am really disappointed with the way Subaru treats new buyer.

    To be fair, its not Subaru, its your dealer.

    Cancel the order and buy elsewhere.

  • [Deactivated] on 02/03/2019 - 10:09

    Volkswagen had environmental testing counter measures.

  • justaperson on 02/03/2019 - 13:06
    +3

    Probably due to the brown marmorated stink bug (BMSB) issues they've been having on vehicle carriers the last few months. I'm an importer and had a 6 week delay because the ship and a few cars weren't properly fumigated and they then multiplied during the course of the journey and attempts to fumigate at the receiving port weren't successful. They've worked out most of the issues since then so likely they've been cleared to enter but with fumigation before entry which is probably what the "counter-measure" is.

    • spackbace on 02/03/2019 - 14:02
      +1

      Ah yes we had 2 of those ships affected

  • altomic on 02/03/2019 - 19:18

    They asked me the contact Subaru directly

    what did Subaru say when you contacted them directly?

    • pegaxs on 02/03/2019 - 19:23

      They told me the car was delayed because they need to fit a counter measure before releasing.

      It’s kinda in the the post… :P

      • altomic on 02/03/2019 - 20:19

        ok, well, OP has their answer then.

        ooohhh, is this ONE OF THOSE POSTS where someone bombards social media and miracles happen?

        • pegaxs on 02/03/2019 - 20:33

          Just shopping for the right answer… :D

          • altomic on 02/03/2019 - 21:08

            @pegaxs: OP ~ you deserve a free car…..yeah?

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