Dear all,
TL:DR
It could be very difficult to transfer phone number to Amaysim or other mobile phone service provider. Transferring your phone number to a new phone plan provider could require a mysterious SMILE ID and can take up to 3 business days in the Optus system in Australia. Plan for it.
Recently I had to transfer a phone number from Moose Mobile to Amaysiam.
Here is my experience and it may be helpful to those of you transferring phone number from one plan provider to another.
6 hours after I initiated the transfer plan on Amaysim , I received an sms from Amaysim telling me the transfer has failed.
According to Amaysim I needed to have also supplied a Moose Mobile SMILE ID during the initial transfer. And that so called SMILE ID is not the Moose Mobile account number.
This SMILE ID usualy starts with 214
I called Moose Mobile and they say they do not know anything about a SMILE ID.
Also , for some reasons , Moose Mobile is reported as Internode in the Amaysim system during the transfer , which confuses the Amaysim staff.
I was tearing my hair out until a helpful Amaysim porting team member sorted this out for me. Thanks Elmo.
So after all this runaround , it took 3 business days to get the phone number transferred to Amaysim.
Considering both phone plans are in the Optus ecosystem, it is a ridiculous transfer timeline in the year 2015 . Sorry , 2019.
By the way , if you called up Moose Mobile and wanted to make your phone number inactive after the 1st month 1c trial period, you will lose your phone number forever.
In order to keep your phone number alive at Moose Mobile after the 1st month 1c trial period, you have to pay them by the month. Presumably this is because Moose Mobile has to pay their upstream provider for inactive numbers so this charge is passed on to you the consumer.
Cheers.
I would report this to TIO. Porting is supposed to be an easy, standardised process