Thank you for your help. i will speak to the airlines.
(Solved) Baby Jogger Elite Help
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a gift from an overseas relative
Further to H&D's comment: Perhaps ask the relative if they can provide you with a copy of the receipt, or have them request it using their transaction statement?
I would have thought that if you checked in the baggage item, linked to your flight booking that you availed of, then the airline should just compensate you to the appropriate financial value (Note: this may not be the actual value, but what the airline is on the hook to provide).
This is rare - airlines generally take your word for the value of an item if they've caused you this sort of grief. And they know you had one with you because there was a luggage tag booked into their system!
But if they won't yield on it, do you have any family photos with the item clearly shown in it? Proof that you owned it and what the item is should be plenty enough.
Or (as another comment mentioned) if your relatives don't have a receipt any more, did they pay on credit/debit card? They could send a scan of a statement and you could match that up to the value online with the store purchased from.
Definitely don't try to pass off a borrowed receipt as your own. Especially since you've likely already told the airlines it was a gift, it will only give them ammunition to deny your claim.
P.S. We have the City Elite, they are fantastic
That's fraud.
Also - a receipt should not be needed legally, even if the policies say it's required. They misplaced it; you only need to show ownership, not that you personally purchased it. Basically this would be like an insurance claim - any photo showing that you owned it, and clearly showing brand/model/etc should be sufficient (e.g. a photo of you out pushing the pram).
I'd go back to the airline and just them you don't have a receipt but they lost it so you expect them to compensate you for it.