Recently, i had an ordered a diffuser from Amazon and found it to be faulty. After talking to a customer service members they told me to returned the item by mail. I was just wondering if anybody know or that works in the Dandenong South or other Amazon warehouse how this process works in evaluating if the item is deemed fit for function or not when returning? Do they open the box? And how fast is the process usually?
Once you open return and they received the item, they will just issue the credit without further confirming the faulty report back to you.
My experience is.. do not use a courier to return items. Use Auspost.
Auspost will do a daily drop of all the returns, couriers will have to get in a queue, sit there for an extended period of time and ultimately refuse to deliver. This happened to me, they attempted the delivery twice before returning it to sender..
Did a return, pretty straight forward done online, print the return label. They asked to use parcelpoint.com.au for returns, so brought it to local decathlon shop to return.
I've returned a few items, most of them were clothing and the last one was a USB C cable and it didn't support fast charging.
With an item that had a bigger box, they paid me $17.59 as a shipping fee and I had to use my own company to ship it to them. I used Sendle which cost me $13 for that box to be shipped from Sydney.
For most items, they send me a return Auspost label and I just glue it and drop at the closest post box.
It takes about 2 weeks from them receiving the return for me to get money back. But they have not contacted me about anything yet.
I think even "change of mind"/"Found for a cheaper price at a different shop returns" are allowed with Amazon. if it's within that window.