RESOLVED thank you :-) Our Deal cc billed never got voucher no reply email

Lto_dee on 28/04/2011 - 10:19
Last edited 28/04/2011 - 11:10

Hi,

Has anyone had any problems with Our Deal?

I bought a deal for Northside Hair Works 15 Apr. My cc was billed 17 Apr. I never received an email saying the deal was activated but saw on the site it was. I never recived a voucher. I chased for a vocuher via email 21 April and again today. All I have is 2 automated respnses saying we have received your email.

There are no phone numbers on the webiste to call.

I guess I will wait one more business day to see if they reply to my email from today & then speak to the hair dresser & then the bank to get the billing reversed if possible?

Junk mail has been checked & rechecked daily there is nothing in there.

Thanks in advance for any info or advice on how to proceed

Dee

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closed Comments

  • YadaYadaYada on 28/04/2011 - 10:55

    You can try logging onto the website and the voucher might be there in your account under 'my vouchers' or something. I have never had a problem with them.

  • neil on 28/04/2011 - 10:59

    I've bought from OurDeal twice and they definitely email you the voucher attached as a PDF right after the deal ends.

    Their contact details are listed here:

    1. If you wish to gain access to your personal information or if you have any question about how your personal information is collected or used, please contact us at Suite 805, 3 Waverley St, Bondi Junction NSW 2022; Phone: (02) 8305 1800; or email: [email protected].
  • to_dee on 28/04/2011 - 11:09

    Thanks so much YadaYadaYada you are correct ..I logged in & was able to print the voucher from there many thanks. I guess they had a system hiccup that it wasn't emailed but no matter I have it now thanks again great tip!

    Thanks Neil - yes I agree normally it does get emailed not sure why it didnt this time but I got it off the website so all good thanks for the reply as well :-)

    All good now - phew !!

  • voteoften on 28/04/2011 - 13:27
    +1

    Our Deal and Cudo are doing a pretty good job in getting deals for Perth. I'm happy with both.

    • arcticmonkey on 28/04/2011 - 20:07

      It looks like they are both doing a good job. I have certainly had no problems with Our Deal or Cudo. Out of all the group buy providers, most of the complaints here seem to be about Scoopon.

      • arcticmonkey on 31/10/2012 - 07:33
        +2

        Boy has my opinion changed about OurDeal in the last 18 months. What horrible, horrible and useless/untimely customer service this organisation provides.

        OurDeal, NEVER AGAIN!

        • voteoften on 31/10/2012 - 17:39

          And Scoopon seems to have improved dramatically.

  • ofearlessone on 23/09/2011 - 17:37

    Hi Dee
    yes I have had problems with OurDeal with booking a holiday in Thailand with Club Mangosteen.

    OurDeal sold the vouchers but Mangosteen were hopeless at getting back to me with the bookings.
    I got nowehere with Mangosteen. I complained to OurDeal. You are right- there are no phone numbers on the website to call.

    OurDeal raised a ticket but did not send me a link to activate my logon so I could not see the thread or status of the call. Ourdeal had apparently spoken to Mangosteen and asked them to confirm my holiday booking. So far no resolution. This has taken ages- since July 2011, we are now in Sept 2011.

    I will be seeking legal advice about my rights as a consumer. As far as I am concerned they should not sell vouchers to dodgy places. And then only be contactable via email from their web site.

    I have had no problems with Jump On It and Groupon and the other voucher people. They have a real phone number you can call for support!!

    ofearlessone

  • annefarrugia on 26/09/2012 - 20:50

    HI
    I had the same prblem with our deal's Mangosteen Spa. They never responded and it was a dodgy deal because they tried to palm me off to another resort and also asked me for more money. I went Consumer Affairs and Our Deal promised to refund me but I never received the money. This has been going on for about a year. Someone named Charlie from Our Deal says that the funds have been refunded to some name and not to me. So far I have not had any funds refunded. I am escalating this to VCAT and I requested for their Trading name and ACN and still they would not respond.

    You are right there are no phone numbers for Our Deal or Mangosteen and I am getting quite frustrated. If you have their trading name and the ACN please let me know because I contacted ASIC and they could not find Our Deal's ACN since their registered name is different to their trading name.

  • Jaack on 12/10/2012 - 09:15

    Here are the details of our deal pty ltd.
    I am also in similar situation, I suggest no one should buy any
    Deals from this online deals.

    Current details for ABN: 74 136 842 745
    Current details Historical details Disclaimer
    ABN detailshelp
    Entity name: OUR DEAL PTY LTD
    ABN status: Active from 12 Apr 2010
    Entity type: Australian Private Company
    Goods & Services Tax (GST): Registered from 12 Apr 2010
    Main business location: NSW 2000
    ASIC registration - ACN or ARBN
    136 842 745 View record on the ASIC website
    Deductible gift recipient statushelp
    Not entitled to receive tax deductible gifts
    ABN last updated: 27 Jun 2012Record extracted: 12 Oct 2012

  • Jaack on 12/10/2012 - 09:17

    More info

    Name: OUR DEAL PTY LTD
    ACN: 136 842 745
    ABN: 74 136 842 745
    Registration date: 29/04/2009
    Next review date: 29/04/2013
    Former name(s): LAB 9 PTY. LTD.

    Status: Registered
    Company Type: Australian Proprietary Company, Limited By Shares
    Locality of registered office: Sydney NSW 2000
    Regulator: Australian Securities & Investments Commission
    View PDF

  • Jaack on 12/10/2012 - 09:28

    postal information

    Our Deal Pty Ltd - A.B.N. 74 136 842 745 - A.C.N. 136 842 745

    Mailing Address: Level 2, 299 Elizabeth Street, Sydney NSW 2000

    I am still surprised they are still trading more than 100 people money has taken from credit card
    And no product has been delivered for 3 to 4 months and some 6 months and even year. It's more scam than proper online sales. They should be stopped ASAP. Terrible online sales experience.

    • ekoorbnella14 on 29/10/2012 - 19:39

      hi Jaack,
      what have you done? did you take it to consumer affairs? i have had the same issue, over $200 worth of deals, they claim i have not made, however i have it on my paypal glossary, it was withdrawn the same day!
      please help :/

      • voteoften on 30/10/2012 - 02:07

        If you didn't charge it, you should dispute it with paypal immediately.

  • Jaack on 15/10/2012 - 07:23

    Can someone alert this to media.. Current affair or today tonight…

  • ekoorbnella14 on 29/10/2012 - 19:37

    i am having the exact same problem, purchased and paid on the same day however never received voucher but they withdrew money from my account same day. i have emailed them numerous amounts of times and they keep saying my deals did not exist i will be taking this to consumer affairs.

  • tpthuan on 10/11/2012 - 23:48

    I have similar problem, I ask for refund.THey keep telling me they have to check with the merchant. It's been more than 2 months, I still recevied no refund. Dodgy business. Stay away from Ourdeal

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