Im thinking of signing up with Aussie Broadband with the latest deal of $20 off for the first six months.
Just wondering if any existing customers have had any problems with their internet speeds, or customer service.
Thanks in advance.
How Is Aussie Broadband in Terms of Customer Service and Internet Speeds?
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Ohh, this is something new to me. Thanks!
HOw to check the CVC chart? the far away from the CVC line is better?
When the download line touching the CVC ine, does it means it reach the peak and the internet speed will be slow?
It's like a water pipe and pressure. If there are too many taps on in the house, the pressure drops.
In this case, they buy a certain bandwidth from suppliers and sell it to customers. When usage stays at capacity, the speeds per household are affected.
Buy too much bandwidth, your customers are happy but you're hemorrhaging money.
Buy too little bandwidth, your customers are pissed off.
Roughly, the blue line is the CVC limit where congestion begins. Theoretically if the download line never touches the blue line, there's no congestion because they have enough CVC to cover all their customers. In reality, there's other factors though but the CVC is the one that RSPs can control.
I just saw for my POI , there is two peak touching the blue line at 22:00 and 23:00 means at that time my internet speed will be affected.
@SnoozeAndLose: It probably the case that you there would minor service degradation at those times if it stays on the line for any length of time, although it may not be enough for you to notice. Usually, Aussie will purchase more CVC if that is a common occurrence. You could probably even call Aussie and ask if them if they any plans for that POI.
do any other ISP's provide this sort of transparency? not that i know of
Not that I know
I live in a large regional town and have Aussie Broadband FTTN. 55Mbps max sync. Absolutely zero slow down in the evenings.
During the past year I tried two smaller providers (who no longer exist) and ended up with massive slow downs from 6pm-9pm. Some nights I struggled to get 10Mbps.
Very happy with ABB.
I've decided to go with ABB. Thanks!
Not for the referree but the referrer does get the bonus.
I highly recommend them. I've been getting almost full 100mbps at all times (small rural town). No dropoff at peak hours, or at least none that I've noticed in the year I've been with them.
The only issue I've had was when their Wagga POI had a major failure that knocked service out for a few days. I believe they've sorted out additional redundancies now.
I've had to call support once to help a friend with their nbn issues. Rep was super helpful, friendly, had clear audio plus was easy to understand, and completely knew their stuff. I absolutely adored (and was a little surprised) that tech support and accounts/billing are the exact same department - no need to swap between multiple reps for different issues, you do it all with the same one.
So,yeah. Totally recommended.
It took me 9 months with Telstra to get nowhere closer to fixing a fault. 1 month with Aussie Broadband and it was fixed. Easy to deal with and always call you back with updates. Other than being on FTTN their speeds are good.
Another very happy customer here. My NBN install (HFC in Brisbane) was faulty with frequent dropouts. All troubleshooting performed quickly and efficiently by Aussie Broadband, then escalated to NBN. They came out and fixed a dodgy cable termination and all fixed. Aussie Broadband even called to follow-up a few days later to make sure it was all sorted, and checked the connection again at their end.
I escalated my speed issues with ABB.
They escalated it to NBN and now NBN is going to be working on the line for 4 weeks. 4 weeks without a fixed connection.
Bloody ABB and their diligence.
2 year anniversary coming up with Aussie and have ZERO complaints I get about on avg 95 down and 32 up.
Follow the following links to keep up to date, I do, even though I seldom need to use them. Nice to see how others are getting on with Aussie.
https://forums.whirlpool.net.au/thread/2687900?p=165
https://forums.whirlpool.net.au/thread/2716701?p=60
https://forums.whirlpool.net.au/thread/2690338?p=315sent you to the last pages at of this moment, go back a few if you want to see what has been happening recently.
Thanks a bunch for this!!
Their speeds are great. Their online/email/ticketing support is absolutely woeful. Takes days, sometimes weeks to get anything out of them. Their phone support is good once you actually get onto them. Wait times have been creeping up over the past few months. Don't be surprised to be on hold for 30+ mins before getting to speak to someone. (Their on hold message is quite annoying and very repetitive too btw.)
I will make a note of your complaint jmys01 on one of their whirlpool forums. I would be very upset if I has an issue and needed to wait over half an hour for assistance.
Very open with their CVC which is basically congestion https://www.aussiebroadband.com.au/cvc-graphs/ choose your POI
no complaints from me. Upto my 2nd? 3rd month since mungi