Looking to change my ISP.
Exetel providing a good price on FTTP. Tried FTTN and it went up to $74.99. Plans are quite customisable.
43 Mbps Typical Evening Speed
Standard Plus nbn50 on 12-month plan
FREE activation | FREE WiFi modem
Available to new residential nbn™ customers only.
Referrer gets 10% off per referral (up to $10/month per referral) for 6 months.
Agreed, it would be nice if pricing wasn't discriminatory and just made it all the same price.
I can’t think off the top of my head any other provider which does it on the NBN. There could be some though.
As I understand it the NBN pricing structure does not encourage or force this; if anything it is reverse discrimination in that the cost to the NBN of connections in the country is higher than in populated cities and connections in cities are forced to subsidise.
that the cost to the NBN of connections in the country is higher than in populated cities and connections in cities are forced to subsidise.
Well yeah, kinda the way the entire country has to work with there being cross subsidies between city and country. If it wasn’t for that, no one would be able to live outside of the cities.
Exetel are charging more simply due to the backhaul agreements they have for country POI’s, or else they’re just being dodgy. I’d put it down to more the latter but they do offer a good price for people who do live on a metro POI.
Eh, some of the places they've got to either build to or lease backhaul are in the middle of nowhere.
That said, I'm surprised they don't eat the increased cost like most other RSPs do.
I'm in country Vic and my price didn't go up. I recall reading the Exetel threads on Whirlpool and someone on the Gold Coast was complaining that there was an extra charge for them. I'm not sure how they work that extra charge bit out.
My house is FTTC. Is it the same price as FTTP?
I'm on FTTH and it's no different in price tbh.
Hi OP - Should be $679.88 total cost, I think the $739.88 is for unlimited.
exetel has always been this price ?
Very dodgy customer service. If the connection works it works otherwise you're doomed trying to sort it out with support.
Been with them for around 20 years and have found them to be very good in all ways.
You will find that every ISP has their unhappy customer regardless of them being a budget or high cost provider.
i was sorta discouraged from Exetel by the OzB community which i actually really appreciated because comments were coming from real-time users. A few mentioned Whirlpool Forums where i found a few users in my immediate area who said it worked pretty well. I ended up doing it anyway because i only had a select few approved suppliers via Opticomm and Internode were getting pretty rubbish for me….We ended up signing up to Fibre100 and haven't had any issues pulling 87.5-95.1 Download and a pretty steady 38.0-38.5 Upload at any time of the day.
Their customer service is pretty rubbish if you use their call-back service, but once you are on the phone with them, i have found they have been….ok
Exetel owners have an abysmal attitude towards their customers. Likening them to cattle.
The founder, and then owner, John Linton used to publish his 'musings' regularly on the Exetel website.
One of them was titled "Sometimes You Have to Cull The Herd".
Referring to dumping the top downloaders from their network, especially those on unlimited plans, including many still in contract, and those who complained too much.
Quote:
"It would in fact be a true kindness to ensure that these, very few, people who are so unhappy with such a trivial aspect of their lives (an internet service) are helped to put an end to their misery by forcing them to take the one action that will solve all their problems - moving to another ISP of their choice and getting the perfect service that they have been at such pains to point out to Exetel isn't being delivered to them by Exetel and endangering their health by working themselves up in to a wild frenzy of anger and bitter vituperation." …
"A bit like a vet being forced to put down an animal who has so badly been injured no vet can fix the problem."
http://johnl.blogs.exetel.com.au/index.php?/archives/148-Som…
Still owned by the same family. I wouldn't give them a cent, out of principle.
But for those who don't care about such things, they were pretty good on ADSL.
Yes John Linton was sometimes like that to customers he thought were abusing the system. It was also early days of the internet and broadband where bandwidth was costly and they were a very lean operation.
Having said that, if he thought you were a loyal customer he could be extremely generous, he gave discounts to "Pioneers" which were significant when he was alive.
John Linton was a real character, he told Microsoft to stick it back in the day and installed OS/2 Warp on all his PCs instead.
He company Osbourne Computers then foldered up.
Exetel gives good basic service and a cheap price.
I am happy Exetel coustomer from last four months. FTTC connection 50/20 500GB getting a 44down 17 up consistent. Can't complain as it is one cheapest isp on the market. I had aussie bb and mungi connections before exetel thery are slightly good on speed (47/18) need pay 20% more.
Same here. According to my the My Exetel app, I'm connected via Optus Fibre.
They also don't charge for static IP
This is a big plus compared to the messy shared IP MyRepublic use. Now I can access my Plex server with no pain.
I went to Exetel after Telecube folded. There's been some small issues but they've been resolved. Their provisioning for new connections is slow, my experience was connected 3 or 4 days after sign-up and I'm on FTTP.
I had evening slow-downs with high ping recently, can report that while slow to respond via email (they're clearly all offshore and took maybe 48 hours to get back to me) their support people were able to help out and I think the problem has been resolved. They asked me to manually select their DNS in my router and change my IP. It seems to have worked and the last few nights have been back to normal low ping and around 43/18 speed. I think I have a decent level of tech knowledge, I reckon if I didn't I would have struggled with their instructions on how to diagnose the problem. Perhaps if you need a high level of support Exetel is not for you.
I think they're very well priced (probably one of the cheapest) and worth a go for anyone looking. I would recommend taking the month-to-month option for $5 more. That way you can leave if it's no good.
When I signed on you could begin the sign-up process, leave it for about 3 days, then check your emails as they would send you a $20 off code carrot for you to complete your sign-up.
I tried this, I did receive the $20 carrot but then when I go to complete the order a $20 activation charge is added and -$20 discount is applied. So no discount in the end!
https://files.ozbargain.com.au/upload/63010/67386/no_lock_in… <— when clicking from $20 discount email
https://files.ozbargain.com.au/upload/63010/67387/no_lock_in… <— direct sign up
It's now putting me off signing up with this dodgy company!
Or am I missing something?
Edit: How much did you end up paying for the first month?
idk if i am misreading your comment or not, but your statement doesn't match up with your screenshots.
$20 discount is first month credit to get you on board…your first screenshot clearly shows a $20 promotional credit applied to your $59.99/m which results in $39.99/m for that first month and then $59/m thereafter. Your second screenshot shows a full payment with no credit applied therefore a $59/m payment is required.
I'm one for squeezing everything out of companies, but i dont have an issue here and not quite sure what the issue is tbh.
Thanks for responding, I was hoping I am wrong. I will try to get to the checkout and what the final figure is for the first month.
@alterego13: I got the $20 email today. Tried to sign up, but the stupid internet connection address is greyed out and I can't continue.
@tencents: I had the same problem. Signed up on phone an mentioned the $20 credit to sales rep. He asked me to forward that email to their team. Got a ticket number. Yet to see the $20 credit.
For some reason it's not working for me, I tried on mobile (stopping without completing the payment details), and waiting 4 days. Then I tried on PC, this time completing the payment details but not submitting the order, and waiting 4 days. Didn't get any emails. I wonder if they've stopped this or if it's because I used to be an exetel ADSL customer up until several years ago…
So I signed up using the $20 code carrot, talked to sales on the phone to confirm the $20 credit will apply prior to signing up. Sales team advised I forward the email to them and that issued me a ticket number.
After my service was activated, I received 3 invoices. First one for a $1 verification, second one for the pro-rata charge for current month, third one for the advance payment of month of April. The $20 credit is no-where to be seen.
Just got off the phone, rang billing team who passed me on to sales who wanted to pass me on to billing!! The sales team then escalated the ticket number, lets see what happens now.
While the internet service is adequate, I hope I don't have to deal with customer support often.
Let's see how quickly this gets resolved!
Got an email stating $20 credited to my account so the delivery of the modem won’t be charged. They also upgraded my modem to NetComm NF18ACV due to stock issues with ZTE H268A. Now i will have 2 NF18ACV modems, previous one from Mungi I think.
I don’t understand why they take so long to activate, 5 working days? Mine due to activate on 29/3/19. ABB only took 3 hrs?
they told me up to 3 days to connect, but after confirming receiving the modem over the phone, i was connected within 20-30mins from memory
I have been trying to place an order but the website keeps giving me errors
Tried - but NO DEAL.
Rang them. Waited over 10 mins to answer for a SALE. Imagine what it will be like for customer support !
Told her clearly what I wanted. I don't think she gave a damn … just started to read from her script. Fast and faster until I cannot understand a word she said. Kept saying that I needed a 12 month contract when I kept telling her I wanted 1 month to see how things go. Back to her script reading at 1000 Mbps then 2000 Mbps.
I asked her to please slow down as I cannot understand a word she is saying - she did - for the first sentence then quickly went up to about 5000 Mbps. Holly crap my modem (ears) just cannot cope. I politely again asked her to slow down a bit, she did for another sentence. Then back to 5000 Mbps. When I tried to interrupt her - she paused and hung up.
I was tossing up between them and Tangerine anyway, I went onto the Tangerine web site and started a live-chat - immediate reply. Then she asked if she can call me to do the sale, I gave her my number. She rang me within 5 seconds. And the deal was done.
WOW what a changed. The lady from Tangerine was polite, very pleasant and listens to what you say and gives you the answers. Just like you would as you talk to people. Exetel is nothing more then a speed reading bot. Would I spend my money on Exetel - NO WAY. I should have known better then trying Exetel after all the bad reviews.
As I type I've got 3 emails from Tangerine confirming the transaction, details and update on status. I think I made the right choice.
I have ordered their NBN50 plan few days ago. I have received emails and msg confirmations about the activation will be at early June, and today the modem has just been dispatched.
However this afternoon I've found out my current NBN provider - Aussie Broadband' service has been disconnected. ABB advised Exetel has disconnectted ABB's service. And advised me to contact Exetel.
After 40 minutes waiting on the phone to Exetel customer support, they referred me to call them tomorrow.
Now my house is without NBN connection.
Same here. I had disconnection set with ABB on 2/6 came home today with it disconnected. Was to get connected with Exetel on the 31/5 I can't connect via Dchp. However, did request a static IP. Wondering if I have an active connection. Just no IP details.
This kind of customer services unfortunately is exactly what others complain about:
https://www.productreview.com.au/listings/exetel-broadband
Hopefully you get it all up and running very soon.
My ABB's disconnection is set on 3rd June.
Exetel msged me saying the activation is on 3rd June.
I will call them tomorrow hopefully they can activate my service tomorrow.
How did you go?
Today my partner has contacted Exetel and got it activated.
I've found the new modem at the front door of my house after work.
I have just tested it for few minutes as I am going out tonight.
I would recommend this plan as it is good value for money. However their customer service is not professional.
So they sent me a new router but failed to give me my username and password as I wanted to use my existing. Had to call up for that. So technically 1 day early.
Pretty amateurish. Also on their end said I wasn't connected.
Support is pretty poor first time I called. 2nd time I had an idea what was up.
They could reduce the amount of complaints. Heck, there is pretty poor BYO setup instructions too.
Speed is fantastic. A little faster than ABB. Happily surprised.
The price only goes up if you’re in a ‘country’ area. They did the same with ADSL plans, pretty dodgy of them to try it on NBN too.