Apple dodgy battery capacity claim

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Apple

• 

  dcep on 31/01/2019 - 00:05

  apple lazy employees just swap new IP6 instead of replacing batteries

  • 

    [Deactivated] on 31/01/2019 - 00:25

    Have this happened I don’t believe a single word that came out of the employee’s mouth is correct, including the “we don’t replace battery, we just replace the ipad”

• 

  pifts on 31/01/2019 - 00:07

  +3

  At the end of the day, they gotta follow what the diagnostic says or it won't let them do a warranty swap ("computer says no").

  That being said, I've had an occasion where their test confirmed battery was worn unusually early and they replaced it for me for free.

  As a test, just back it up, wipe it, and see how it runs as a new iPad without restoring your backup - sometimes it's just one app screwing you over (looking at you, facebook).

  • 

    [Deactivated] on 31/01/2019 - 00:09

    Thanks for this info, do you reckon I should try again

    • 

      pifts on 31/01/2019 - 00:13

      Depends where on the battery health graph the diagnostic says you were. Sometimes you're just a bit off changing the health status. Easiest is to do it over the phone/web chat with AppleCare and how far your battery is going.

      But would still recommend making sure it isn't because of an app in the background etc. - I'd still (cautiously) trust the in-built battery capacity thing (Settings -> Battery -> B. Health).

      • 

        [Deactivated] on 31/01/2019 - 00:19

        I have actually seen this battey health on iPhones on the internet but have not seen this on my iPad

    • 

      datafellows on 31/01/2019 - 10:14

      My daughter has similar issue with her iPhone 8. She had to go to the Apple store 3 times until they swapped the device to a refurb.

      1st and 2nd time the computer said nothing wrong with the battery. 3rd time they believed her even though nothing was found again.

      • 

        [Deactivated] on 01/02/2019 - 12:15

        Would you rather the referb or your original one
        Also before they agree to exchange it, did they say they will give you a new one or a refurb one

        • 

          datafellows on 01/02/2019 - 14:00

          @[Deactivated]: Manufacturer refurbished is perfectly fine, same as new in my mind. Also the warranty is still there so I wouldn't worry. Apple phones are also very easy to DIY fix once warranty has ran out so that helps :)

          I have heard a lot of people complaining about the Pixel phones that the refurbs are still with bugs and issues. But haven't heard anything like that from Apple yet.

• 

  HighAndDry on 31/01/2019 - 00:59

  The battery might be (most are these days) over provisioned to begin with - they start at 110% condition for example, and keep spare capacity in reserve to account for deterioration during the expected life of the device. Also:

  I use my iPad from day to night streaming watching and facebooking 14h/7 days for the past 1 anda half years

  You might want to do something more productive with your life…

  • 

    [Deactivated] on 31/01/2019 - 06:46

    -4

    14 /7 is quite exaggerated but you get the point

    • 

      Gravy on 31/01/2019 - 08:02

      +7

      If you are going to be giving details about your usage then best make it at least semi accurate.

      • 

        [Deactivated] on 31/01/2019 - 10:47

        I usually use it from 9am to like 12am with a lot of breaks in between since it’s school holidays although I am actually wondering since I don’t game but just browse i don’t think the rate of battery degradation would be significant

        • 

          Quantumcat on 31/01/2019 - 13:59

          -1

          @[Deactivated]: Get a job

        • 

          HighAndDry on 31/01/2019 - 15:10

          @[Deactivated]:

          i don’t think the rate of battery degradation would be significant

          Then why don't you believe Apple's figures of 99% battery capacity? And isn't that the completely opposite of what you were trying to say when you wrote you used it for 14hrs 7 days a week?

          • 

            [Deactivated] on 01/02/2019 - 12:18

            @HighAndDry: Nah, my phone which i barely use, battery got replaced Since the battery degrade more than 70% and i bought it in the same month as my ipad.i use my ipad more than my phone anyway/ SO what they claim to be 99% is impossible unless they really overprovisioned it, which i highly doubt

            • 

              HighAndDry on 01/02/2019 - 12:20

              @[Deactivated]: Completely apples to oranges - different batteries, different use scenarios, different capacities to begin with, different hardware, different software. Can't really compare the two.

• 

  Gravy on 31/01/2019 - 08:05

  Grab this app on your mac (then connect your iPad) and check yourself, should show you if your charge cycles estimate is also correct. https://www.imore.com/how-check-your-iphone-ipad-and-macbook…

  Also, check for any rogue apps that are sucking power excessively https://www.imore.com/how-see-whats-using-battery-life-your-…

  • 

    [Deactivated] on 31/01/2019 - 10:25

    Thanks I’ll do that just wanted to check it myself

• 

  swapsey on 31/01/2019 - 08:21

  +1

  Download free coconutBattery app and use it to do your own diagnosis. I did this and what Apple said when they did their test was within 1% of what coconut said.

• 

  Ocker on 31/01/2019 - 08:22

  And what other foul language did you learn at kindergarden today?

  • 

    [Deactivated] on 31/01/2019 - 10:31

    The absurdity of the apple “genius” (pretentious much) made me rage inside as at the moment I didn’t know how to respond to their claim of my battery being 99%. However the bs was not intended

    • 

      StonedWizard on 31/01/2019 - 17:48

      +1

      How old is your phone ?

      Batteries lose capacity over time.

      We don't know your usage, nor the environment you use it in.

      Even if it's a phone you got last year, 99% is still fine. It's meant to be around 80% after 2 - 3 years depending on usage.

      • 

        [Deactivated] on 01/02/2019 - 12:21

        Use my ipad for facebook and streaming
        1 and a half years old and still under warrnty since its in a contract with network provider

• 

  Skramit on 31/01/2019 - 09:00

  +1

  I had a similar experience with my iPhone 6S about 12 months ago. I contacted support saying my battery dies super fast, it's 2 years old and out of warranty, but essentially the iPhone is 'not of merchantable quality' in my humble opinion. A $800 phone should not be nearly useless in 2 years.

  They did diagnostics and said "it's fine" it's probably your apps blah blah BS which was simply not true. After a few arguments with them, I completely lost my calmness and went a bit over the top with my rebuttal - insert key words such as 'disgrace' or 'rubbish'. So the tech support on the phone said, "okay we'll replace it". So i booked in for the apple store who I expected to charge me $39 or whatever but they did it for free.

  I'm not saying get angry or anything (I did), but certainly stand your ground. If you reckon the battery is shizen now and they say it's fine. Ask to speak to their manager. if they can't help, ask to speak to THEIR manager. Be polite, explain that your product should not die so fast only being 1 or 2 years old etc etc.

  Good luck.

  • 

    [Deactivated] on 31/01/2019 - 10:27

    Wait what you can call them, I never knew that how do you find their number

    • 

      Skramit on 31/01/2019 - 10:29

      +1

      Absolutely. Call their support number. They do remote diagnostics via the support app.

      In fact I think they call you when you use the support app.

      • 

        [Deactivated] on 31/01/2019 - 10:39

        Great, just realised I have wasted 2 hours going to the apple store

• 

  WookieMonster on 31/01/2019 - 11:18

  The reason Apple will most likely replace the entire iPad (and not just the battery) is because of its design.

  Apple uses a lot of adhesive to glue the screen onto the metal chassis, so it is a much more labour intensive task (in terms of time and effort) to access and replace a battery on an iPad than on an iPhone. The process of actually removing the screen from the iPad may also render the screen or even another part of the iPad unusable (if not done correctly), because of the amount of heat needed to soften the adhesive, so it's their way of not ruining some part of your iPad whilst trying to replace your battery and requiring you to return to the Apple store and go through the whole process again. (I asked an Apple store employee about this when I went in one time with a busted iPad screen and they explained to me why they nearly always replace rather than repair the iPad.)

  In terms of the battery capacity, I was told by another Apple employee that the battery health percentage for iPhones (it may be different to iPads) needs to dip below 80 percent before they will order a battery service (whether that is repairing or replacing the device). Considering you were told your iPad is at 99 percent, it is probably the reason the Apple employee didn't want to help you. Were you told how many charge cycles your iPad battery has been through?

  • 

    [Deactivated] on 31/01/2019 - 11:42

    I told them I’ve used this for 1 and a half years but maybe there is a software bug that affects the battery capacity displayed. Yeah when i was told about my battery capacity in my mind was like get real mate.

    Also what was the battery capacity of iPhones before apple agrees to replace them under warranty

    • 

      WookieMonster on 31/01/2019 - 17:23

      Officially speaking, Apple will only agree to do a battery service once the iPhone's battery maximum capacity is either at or below 80 percent of its design capacity. If this happens within two years (assuming the device was purchased from an Australian retailer and is therefore covered under ACL), the battery service should be performed under warranty. However, an Apple employee agreed to replace my girlfriend's iPhone 6 battery when he saw the maximum capacity was at 81 percent of its design capacity, because the charge cycle was 1350 or something ridiculously high and it was close enough to 80, so there can be some leeway on that 80 percent rule…

      In your case, 99 percent seems oddly high for the usage you claim to have used it for, but it sounds like your charging and usage habits has slowed down the degrading of the battery! (That's if you want to believe that…)

      There have been cases in the past where a bug in iOS itself has caused odd battery behaviour, so it could be that. It could also be due to an update with an app causing unusual battery drain, so it is worth checking whether there is something strange going on with the software.

• 

  rambutann on 31/01/2019 - 13:20

  Welcome to the Apple life.

  • 

    [Deactivated] on 31/01/2019 - 13:22

    I use 4g 200gb at home and got the ipad with the plan for the same price as without the plan, so you can say its free?

• 

  Toons on 31/01/2019 - 17:35

  +2

  Apple have a page where you can input serial number to see if you are eligible for the battery replacement program a quick search should find it.

  I had no luck first time even though I was eligible so I rang the support line again the next day, the girl said we should replace it anyway if your having issues.

  Another thing a lot of people don't do any more is a full backup and restore using iTunes it's surprising how much that can improve things, a lot of people just run the auto update over wifi I'm guilty of that too at times, it just consumes more and more it's good to give it a fresh start every now and then.