Hey guys,
Beware of this store, they sent the S3 watch with removed security tags on box which have been replaced by sticky tape. Spoke to the store, salesman said "Nothing I can do for you at all, call customer care"
Rebel Sport Forest Hill, Vic - I purchased a new Samsung Gear S3 Frontier, an ex demo with Broken/Removed Security Tags was sent
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They said to go back to the store to swap over the watch. I did not leave off on good terms with the store, so not going back there. Tried another store, no stock available. I looked on Rebel's website and every store I look at does not have it
If you dont want to go on a wild goose chase then make calls or man up and go back to that store
The store does not have it. Customer care recommended going back to the same store without know if the store had anymore of the watches.
They have it at stores in nsw - maybe they want you to return it at Melbourne and will arrange one from nsw to be sent to you or they want you to swap it for a different smart watch.
They probably have a central computer that tells each store what to send out and that was probably the last one or one at the front and someone didn't check properly
But i dont know why the beware - imagine you bought milk from woolworths at it was bad , you dont go and ask the person stocking the shelves or the milk delivery man for a refund you go to the front of the store - which is what they are doing here they are directing you to the correct person to deal with your inquiry / complaint .
The person from the store should be trained to know not to send out an ex demo model unless the customer wants it
Why not talk to the manager at the store?
Seems like you're making yourself more stressed by going through complicated means of resolution.
- Visit store and talk to a manager who will have more power than the normal staff.
- If they can't resolve then the manager can escalate and you can get a reference for when you contact support.
Spoke to salesperson who said they would speak to manager. I was put on hold for a while, salesperson came back and said manager is busy on the phone, and then told me "Nothing I can do for you at all, call customer care"
If you're already there, maybe wait and discuss with the manager when available.
It would definitely be easier if you exhausted that option because support will then take you a lot more seriously if they know you've discussed with the highest authority at the store to no avail.
It would also be easier for the manager to rectify the issue from his/her level as a manager.
Customer care have located another watch for me in NSW which is on it's way.
Ex Demo
Yeah, demo units won't be security sealed. Is the issue that you bought and paid for a NEW unit? (Should make that clearer in the OP).
Yeah bought and paid for a NEW unit
Ah, pretty shitty on Rebel's part but seems to have been solved? Mistakes happen. I wouldn't be too concerned unless there's a pattern.
So what did customer service say when you rang them?