Suunto Movescount Closure (Mid 2020)

Certified Angus on 18/01/2019 - 21:51

As the owner of a Suunto Ambit 2 I use the Movescount platform to change settings and download data from my device (the only way you can do these things)

I received an email from Suunto on January 15 saying that Movescount will be shutdown mid-2020 and to transition to the app. It also says that my device (purchased mid 2018) can't actually be used with the app.

As a device that was continuously advertised as having a RRP of $499 at the time I bought it, and the retailer making no mention of the age of the device or the potential cessation of services, I consider that 3 years would be a minimum reasonable expected lifetime for the device to function.

I also consider an inability of the device to have settings changed or to extract the data to be a major failure.

I have contacted ny retailer, and I encourage anyone who purchased a non-compatible device anytime in 2018 to contact your retailer and push for a remedy. In my case the retailer doesn't carry sport watches any more so I will be pushing for a refund.

Poll Options

  • 0
    I have an affected device that can't use the app or loses functionality
  • 2
    I own a Suunto device but it can use the app
  • 2
    I am an interested non-owner
Sports & Outdoors Suunto

Related Stores

movescount.com
movescount.com

Comments

  • Tilduke on 18/01/2019 - 23:17

    How did you buy an Ambit 2 for $499 in mid 2018? Are you sure it isn't an Ambit 3 which is supported by the Suunto app (although still needs some improvement)?

    • Certified Angus on 18/01/2019 - 23:38

      There is a difference between how long you expect a cheap product and an expensive product to last - cost is one of the factors for acceptable quality in the ACL

      I didn't pay $499, that was the crossed out RRP the retailer used to justify huge savings claims. When they do that I should be able to rely on their claim that I'm buying a high quality product.

      • HighAndDry on 19/01/2019 - 00:32

        cost is one of the factors for acceptable quality in the ACL

        Yes. And here on OzBargain you should know that actual cost is what matters, not RRP.

        When they do that I should be able to rely on their claim that I'm buying a high quality product.

        So nope. If you buy a deprecated product near its EOL at a steep discount, of course you can't expect it to perform at a similar level to buying it closer to release at RRP.

        Otherwise you could buy a first gen iPad for $49 on clearance and somehow claim it should perform at its release RRP of $499.

        • Certified Angus on 19/01/2019 - 07:13

          In your opinion, should retailers have any responsibility to tell customers that a product is deprecated or EOL?

          This particular product works as it would on release, so long as there are basic services available to support it. Without those services it isn't just limited, it's useless.

          For context, the app that replaces the online platform was only released 3 months before I bought, and was never presented as a replacement until now.

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