Hello
I bought a second hand laptop. Nothing is wrong with it. Checking just in case =)
Dell's warranty expired back in September 2018. Do you know how long is "reasonable time after purchase" for fixing it should something happen under our consumer laws? Anyone fixed anything using this solution? How does it work?
Thanks
"Under Australian consumer law, shoppers have a right to a refund, repair or replacement from the retailer for a “reasonable” time after purchase"
I am not talking about Dell warranty. I bought it off someone in person, not the shop. Dell's warranty expired. Just wondering how consumer law covers any repairs/replacements - how long is "reasonable" time after purchase?
I bought it off someone in person
Consumer law doesn't apply here; you don't get any kind of ACL (or other) warranty with private sales. Those are "as-is", aka you get what you see and that's it.
Did you check if the screw head was stripped away?
Aus consumer law only applies to australian owned and registered companies.
Good luck getting ACL to pursue any company internationally for something like a laptop…. But yeah maybe if it involves a lawsuit summing $3m
Yeah, enforcement is difficult, and generally only reserved for big name, large impact stuff. But technically anyone selling and marketing to Aussies has to comply with ACL.
Under Australian consumer law, shoppers have a right to a refund, repair or replacement from the retailer for a “reasonable” time after purchase"
I bought it off someone in person, not the shop.
Answer to your question right there.
What did sell say when you asked them
I've twice had issues just after warranty. Oven & washing machine. I contacted manufacturer instead of retailer I purchased it. Both occasions they repaired after warranty. Just be nice if you have to call.
thank you. This is the kind of answers I was looking for =)
Just wondered what was the "reasonable" amount of time that laptop is covered for
None. Manufacturer warranties are different from ACL rights. And right now you have neither. You can always ask nicely, but you don't have any rights.
why I dont have any? Explain please? Forgetting that I bought is second hand
@SAU: Ah. If you'd bought it from a retailer, then your ACL rights as to "reasonable time you can expect a product to work" depend on a number of factors including:
The ACCC has a few 'standard' timeframes, for example mobile phones (flagship ones generally) are expected to last around 2 years. A Dell, brand new laptop, would probably be also around 2 years.
Forgetting that I bought is second hand
That's the reason why. The ACL specifically excludes private individual to individual sales from having any Consumer Guarantees.
@SAU: "Forgetting that I bought is second hand"
That's like me asking you to explain why I can't fly by flapping my arms without coming up with the 'lame' excuse that they are not wings.
When you buy from a retailer, the retailer is presumed to have knowledge regarding the product they sell often over and above that of a purchaser who is relying on the seller's professional knowledge and integrity. No such assumption applies to a random private sale.
There is no definitive time-frame for that. How expensive was the laptop new?
$1500 mark
@AdosHouse: Doesn't matter. ACL rights only exist between the retailer and the purchaser. OP in buying second hand privately, has no rights.
https://www.accc.gov.au/business/treating-customers-fairly/c…
Additional exceptions apply in some circumstances. These include:
goods bought from one-off sales by private sellers,
@HighAndDry: Thanks. But I may get the seller to contact Dell, as he bought it direct and still has the receipt?
Edited - saw that you responded above
But I may get the seller to contact Dell, as he bought it direct and still has the receipt?
Yes, depending on when he bought it.
@HighAndDry: September 2017 he bought. Warranty ran out Sep 2018.
Interesting that Dell has a limit of 4 years on their consumer model laptops. Does not mean anything, but this is how long I would expect the ACL to cover it - probably the period they have parts available for
@SAU: Seller may ignore you. Honestly after-sales service is not an expectation in private sales. It comes off as annoyance.
Possibly 2 years based on JB HiFi policy
https://www.jbhifi.com.au/Documents/Consumer%20Warranties%20…
super! I think its the best time guide
I bought a second hand laptop.
Under Australian consumer law
Don't apply to 2nd hand goods unless the seller was a 2nd hand dealer.
Tall ask considering OP bought it used.
Probably at a fraction of the price.
As with all things used there is NO WARRANTY !
Dell have a fabulous built in Support System…there is an ID number on the bottom of the laptop, if you put that into their System you can still keep it up to date with every Service/backup release available…hardware maybe a different story, but Software Dell will back you 100% ;)
Dell have a Warranty and Ownership Transfer process, but you need the previous owner's details to initiate the transfer (name and zip code used at time of purchase)…
More info:
https://www.dell.com/support/assets-transfer/au/en/aubsd1/?c…
The reasonable time is a year after purchase.
Note that that will only apply to businesses (and I believe they have to be registered in Aus?). A person to person buy/sell wouldn't count tmk.
ok. Thanks everyone.
Who did you buy it from? Refurbished units purchased from Dell gets their standard 12 month warranty.