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fair point, but wouldn't you be covered through eBay if you add the tracking info
Not if it goes missing.
Sendle covers missing parcels just not damage. I don't know about ebay
Sendle doesn't have insurance on their parcels.
Not True. Sendle has $1500 coverage for each parcel with an excess of $100.
For loss, not damage
That's OK, I've sent and received about 3k parcels over the last last 10 years. I've never had one that I would have needed to make a claim for "damage".
Yeah good coverage for expensive items and nothing for items under $100.
Neither does Australia Post unless you pay extra?
No actually with Australia Post you are usually covered for up to $50 compensation for free.
https://auspost.com.au/sending/send-within-australia/optiona…
I complained about Sendle in a previous deal post since i also found out there was a $100 excess for insurance claims. Like wtf? what is the point of insurance then lol.
for international parcels there is no insurance cover and no recourse. they didnt even refund the shipping fee for a lost parcel.
new sendle customer only?
Yes, it appears this will only work for someone who hasn't yet linked their eBay account to Sendle. When I originally linked it the offer was to send my first parcel for free, which was awesome because it was a stonking huge one that fell into their 'Carry On' category. Saved me over $30 on that one!
ok i already linked long time ago
I've been using Sendle (non-eBay) for about a year, and have no issue with them as a company. Good to deal with, easy to use, helpful customer service, reasonably cheap.
However, their partners are awful. Couriers Please never turn up when they're supposed to, meaning I've had to go out of my way to drop the parcel off at one of their depots.
Recently I sent a parcel and opted to drop it at one of their 3rd-party dropoff locations (a BP servo). Dude at the BP refused to accept the parcel, and only when I explained the site is a dropoff location did he reluctantly agree to take it, but had no idea what he was supposed to do. Because this was an important package, I ended up (again) going out of my way to take it directly to a Couriers Please depot.
In fairness, Sendle refunded me the cost of the parcel, but gave a pisspoor "you had a bad experience and we're still having teething problems with this new drop off system" response.
That said, I've never had a problem with the couriers once they get the parcel, all have been delivered promptly and often ahead of time.
tl;dr: sendle are great, everything else is kinda crap.
Everything is "great", until something goes wrong. Wait till one of your valuable parcels go missing, then you will see how bad Sendle are at handling the matter. I would not recommend them to my worst enemy.
Is this the service that doesn't send to Parcel Collect addresses?
I wish sellers would put that on their ebay sales items ; real pain in the butt to get it sent to alternative address esp for bulkier items.
None of the couriers send to Parcel Collect, unless it is Aust Post or Star Track, the latter charges an extra fee of $10.
I collect 99% of my parcels from Parcel Collect near home, a few from ParcelPoint near near as well, and the irritating handful I've to wrestle with from office on Public Transport. I still think ebay sellers should state clearly they need a home or office address
Speaking as an eBay seller myself, I have to question: who's responsibility is it to ensure something can be delivered to a particular location? If you, as a buyer, know there are issues with your parcel pickup location should it be incumbent on the seller to check whether that location is able to accept it or not? Wouldn't it be a better option for you, the buyer, to provide an alternative up-front? I have gone out of my way to ask buyers for an alternative address for larger items so I can use a more economical shipping method (e.g. Sendle), but I'm low-volume and can afford the time to do that. If I was a high-volume seller there's no way I could be checking on every single sale like that. I'm just pointing out that it's a two-way street, and simply pointing the finger at sellers isn't solving anything.
@Chazzozz: Like I said, 99% of my parcels are sent to my ParcelCollect address from Australia and from over the world, some systems will alert immediately that PO Boxes etc are not allowed ; and while ParcelCollect <> PO Boxes, at least it allows me to decide at that time to complete the sale or not.
Ebay doesn't do that , and sellers don't bother to mention their limitations either ; which leaves us both with the issue of having to provide an alternative address or cancel the sale.I'm more than happy not to buy certain items I don't want to lug from office due to the sellers limitation.
Avoid Sendle like the plague. Their service is getting from bad to worse and their courier partners are prioritizing their pick up and deliveries last. I foolishly decided to use them again after a not so good experience. This time round, after their courier partner failed to pick up, they sent a sendle driver to collect. He collected it without a scanner and the package has since disappeared. So far they can't find it (don't think they even bothered to check) and I'm not hopeful it wiil be found. You can only contact via email and the customer support team are apparently based in Philippines.
You are taking a huge risk each time you use Sendle. Be warned.
The last four parcels I sent with Sendle have been delayed and pickup did not occur until the day after.
Did they send a dedicated Sendle driver to collect those parcels? Be careful cos these Sendle Drivers don't have a scanner. You are trusting these drivers to send it to the correct courier to have them scanned. If it goes missing before it gets scanned, Sendle will simply tell you "too bad". That's exactly what happened to me.
Having heard all the bad news about Sendle, I doubt I'll take up this deal or ever use their services. The extra hassle of having to hand over your parcels to be delivered is just a pain compared to dropping stuff into a post office bin. Their rates aren't even that great for parcels under 5kg, you can often get very similar rates at Auspost if you look around.
Not that great a deal anyway, because you only get the credit after your first order. Which means you have to send two orders to receive the benefit
Nope, gotta retract this. I placed one order, and the full credit got taken off it at billing time. You don't need to place two orders.
Long time lurker - I legit joined up just to say this. Sendle doesn't have insurance on their parcels. If you send with them organise your own third party insurance or you will get stung