Catch Gift Card via PayPal Gifts Not Sent

savemesomemoney on 07/12/2018 - 01:06

Hi everyone,

Remember when PayPal threw 15% off Catch gift cards? I brought a few of them as birthday gifts for some relatives. So their birthdays came and passed. I just thought of asking them if they did receive any. To my disbelief, one of them didn't receive any while I received conformation on my end. She even showed me her email, spam, and everything but there is nothing there. I tried contacting PayPal Resolution centre but their website is as useless as their "Contact Us" support. Whenever I try to make a case, it ends up saying "something went wrong". I tried different browsers and devices but it all ends up with the error. I pushed to get assistance with their Contact Us support and was instructed what to send them so they can make a case on my end. And so I did, to which a different agent named Joseph responded saying "Unfortunately, we are unable to take any action on this claim because it is not eligible under PayPal Purchase Protection. To learn more about PayPal Purchase Protection, simply click "Legal" at the bottom of any PayPal page and then click "PayPal User Agreement."
Is that legal/fair/right? Who the hell sells something and says they aren't responsible for their product? Can someone please help?

Cheers

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Comments

  • Forfiet on 07/12/2018 - 05:13

    https://www.afca.org.au/ a.k.a the Australian Financial Complaints Authority can handle Paypal as a financial institution as well as the vendor of the goods in this case(if this is Paypal gift cards ebay!?)…. Don't let them fob you off, if you bought from Paypal these gift cards directly then they are the vendor and not a insurance against other sellers (PayPal Purchase Protection).

    P.S Where were they bought from? The paypal giftcard store on ebay?

    Edit:Is this it: https://www.ozbargain.com.au/node/400877 ? If so they are the vendor and their policy means nothing….

    • savemesomemoney on 07/12/2018 - 08:48

      Yup that's the one. I messaged them again to painfully explain that it is their product.

  • Nutrino on 07/12/2018 - 08:04

    Any reason why you didn't have the cards sent to you instead of your relatives?. Sometimes it's hard enough to have stuff sent to yourself, doublely so when you have to track it for someone else.

    • savemesomemoney on 07/12/2018 - 08:47

      It was supposed to be birthday gifts and seeing the option to have them sent made me think "why not?".

  • HighAndDry on 07/12/2018 - 09:04

    To my disbelief, one of them didn't receive any while I received conformation on my end. She even showed me her email, spam, and everything but there is nothing there.

    I find this exceedingly hard to believe. Not because I doubt anyone's story but because I'm not sure their system is capable of sending out the confirmation without sending out the gift card.

    Have you checked all the details you provided to PayPal?

    • savemesomemoney on 07/12/2018 - 09:09

      Yes I have. The confirmation email I received indicated the email I wanted them to send it to.

      • HighAndDry on 07/12/2018 - 09:16

        That is beyond strange. Your relative doesn't use some small obscure email server do they?

        You've tried to contact PayPal on their specific Gift Cards contacts right?

        https://www.paypal.com/au/smarthelp/article/getting-support-…

        I think it's different from their standard Resolution Centre.

        • savemesomemoney on 07/12/2018 - 10:07

          No she doesn't. She uses the normal email app. And get this, I tried contacting [email protected] as advised by PayPal but it bounced back saying it is an unknown address. Thank you for that link, will contact them using that.

        • savemesomemoney on 07/12/2018 - 12:35

          By the way I tried using the link, it just goes to the messages so I can compose a message.

  • CodeXD on 07/12/2018 - 09:25
    +2

    Was this a surprise gift for them? Some email systems catch emails like these in spam/trash/bin and get auto delete 30 days after.

    • savemesomemoney on 07/12/2018 - 10:04

      Yup it was. But the thing is the birthday was on November so it shouldn't have passed yet. The confirmation email was sent the exact day too so it was "sent".

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