eBay Purchase Where Auspost Stuffed up

stealthybargains75 on 27/11/2018 - 12:50
Last edited 28/11/2018 - 16:22 by 1 other user

Hi everyone,

Wanting some information as I bought an item off eBay ~ $500.

The seller sent it with signature on delivery and everything was going fine until…auspost stuffed up.

In the tracking it says the item was delivered but when I called up to follow up on this, the person on the other line acknowledged that there was actually no signature and would open an investigation which has currently led to nowhere. Auspost has told me to open up a case with the seller with item not delivered, as the seller didn't have insurance, the maximum they can reimburse is $100…but I feel bad in this situation where it's clearly not the seller's fault and I don't want to be $500 out of pocket for an item I have not received.

Any suggestions on what to do in this situation? I could easily initiate a chargeback but that would affect the seller, which again isn't something I want to do but I really do want either the item or my money back.

Update : called auspost, as tracking says delivered but no signature. Someone then proceeded to tell me that 'delievered' on tracking does not mean it's always delivered to the recipient - it just means auspost no longer has it? Wth? Person said they would check with one if the service depots if they have the item which begs the question - what is the point of saying something is delivered if it's actually not?

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Comments

  • AdamFury on 27/11/2018 - 12:52
    +1

    Might be worthwhile contacting the seller and having a chat about it. If I was in that situation that would be my first avenue and then failing that I would try opening a dispute with PayPal. If you have paid $500 and not received your item it's certainly not your fault.

    • altomic on 27/11/2018 - 13:16
      +2

      yep, OP is fine. seller is stuffed.

  • djkelly69 on 27/11/2018 - 13:26
    +1

    I would just mark it as item not delivered and let the seller deal with AusPost.

    However I would be surprised if AusPost is only liable for $100 in compensation for a $500 item when someone pays for signature on delivery and AusPost fails to get a signature on delivery.

    • stealthybargains75 on 27/11/2018 - 13:47

      I would've thought that too but according to the auspost person, the maximum they pay is 100 if the item was not insured, and that's only if they used signature on delivery so other items would be less if they weren't sent with S.O.D…

      • djkelly69 on 27/11/2018 - 13:50

        They can say what they like, it is not entirely up to them (eg. if they were negligent, etc). They are probably just stating what their limitation of liability clause in their contracts says.

        Regardless, it is the seller's fight to take up, so him or her worry about it.

    • whooah1979 on 27/11/2018 - 17:17
      +1

      Auspost owns the mail article for as long as they've control of it. They may view its value to be $50 or $100 unless the sender has an agreement that the value is more than that. The sender must purchase extra cover up to $5000 if they wish to claim an amount other than $50 or $100. They may also deny a claim if they want.

      http://www8.austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/cons…

      AUSTRALIAN POSTAL CORPORATION ACT 1989 - SECT 101
      Articles carried by post to be taken to be Australia Post's property

      For the purpose of any legal proceeding or action in relation to an article carried by post or under the control of Australia Post, the article shall be taken to be, while it is being carried by post or under the control of Australia Post, the property of Australia Post.

      https://auspost.com.au/content/dam/auspost_corp/media/docume…

      COMPENSATION SCHEME
      70
      Amount of compensation
      70.1
      Notwithstanding
      clauses 63
      , 64
      and
      65
      , where an article
      has been
      lost
      or damaged in
      the course of
      carriage
      otherwise than by registered post,
      Australia Post
      may in its
      absolute discretion elect to replace or repair the article or pay to the claimant an
      amount equal to:
      70.1.1
      the replacement value of the
      article
      ;
      70.1.2
      the cost of repair of the
      article; or
      70.1.3
      up to the sum of $A50,
      WHICHEVER IS THE LESSER, together with a refund of
      postage
      paid on the
      carriage
      of the
      article
      which shall not include any fees paid in respect of the Extra Cover,
      registered post or cash-
      on-delivery services provided however that where the refund
      of postage relates to postage paid on a prepaid registered post envelope the refund
      shall be the amount paid for the envelope.

      • djkelly69 on 27/11/2018 - 17:50

        where an article has been lost or damaged

        Not sure this happened in this instance? Sounds like it was delivered, but to someone other than the addressee.

  • HighAndDry on 27/11/2018 - 16:04

    Unfortunately (for the seller), this is fully between the seller and Auspost. You should make a claim with eBay/Paypal/etc and get your money back. Seller should pursue Auspost.

  • Strahany on 28/11/2018 - 09:26

    AusPost’s refusal to ever take responsibility is how they can pump $10.8M into the CEO’s pocket each year

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