I purchased Electrolux Vacuum as part of following deal.
https://www.ozbargain.com.au/node/208647
The power head is gone because the sensor is not working at all. It was covered by 2 years warranty but obviously it is well outside that window now and therefore Electrolux is refusing to take any responsibility.
What is the expected life for this vacuum? Do I have any chance to get it still repaired by Electrolux under ACCC consumer right?
Thanks for your advice.
I was 13 when the Electrolux door to door salesmen turned up to my parents house (1983).
$99 later my parents had a new Electrolux vacuum. It was retired to the garage for cleaning cars etc a few years ago.
So 30 years should be average.
PS: $99 in 1983, got me a pair of Lee jeans, a shirt and a pair of shoes all from just jeans. So in today's money i would say it was around $400 at most (I don't know where Electrolux ranked back then). But could you imagine your $400 Dyson lasting 30 years? My $700 Dyson will be lucky to see out 7 and i only vacuum the size of a garage once per week.
Amount of features and level of performance matters too. Imagine how much a vacuum with the features of the Dyson would cost in 1983 - it'd be far more than $400 in today's dollars. (And then you might be able to argue for more longevity)
We've traded feature set for longevity in today's appliances - which makes sense. The more moving parts, the more likely something will break sooner.
I don't know, the Electrolux couldn't make breakfast and the Dyson can't either. They both suck stuff up, i don't know what other features we have gained.
Less loss of suction through the bagless dyson than through the electrolux for one thing. Likely much better suction power too. Com'on, you know this. Don't ask stupid questions.
Think you are better off trying to fix it yourself or taking it to someone who knows. Look it up, there might be a solution somewhere.
For every $99 you spend you get 1 year of life out of a vacuum cleaner……
I have a vorwerk vk200. Average life span in Germany is 28 to 32 years
Under the ACL the retailer/seller is responsible for sorting out problems with faulty products. You do not have to chase manufacturers or distributors for a solution like you have been doing.
Regardless, getting 3 yrs from a cheap vacuum cleaner is not bad these days. I had a Samsung one that fizzed out after 13 months.
Best thing to do would be to learn from this and buy a quality vacuum, one that will last 20yrs + like a German made Miele. They are not that expensive and in the long run are possibly the cheapest vacuum you will ever buy.
Get the bagged one. You can negotiate a couple of boxes of bags in the deal usually. The bags do hold more than you expect are easier than messing around with a bagless.
If you get one make sure it is a German made one and has a turbo head. I recommend Good Guys, Bing Lee or HN as a last resort.
How much to buy another power head?
Try eBay & other places, just duck duck go 'electrolux power head', if you have a serial number, it will be easier
A think a life of a few years for $199 is reasonable enough - buy a Miele next time!