Hi all,
My Dell xps 15 (9560) is about 18 months old and when I turned it on this evening there was no wifi or Bluetooth. I have rebooted it and still broken. Device manager shows no wifi card or Bluetooth card where it used to. When I called Dell support the lady was very rude and unhelpful simply saying that I needed to call back between 9-5 (very inconvenient as I work 830-6). Is it reasonable to think that Dell should be replacing the wifi card especially considering that it is only 18 months old and it is a common issue?
Thanks.
Possible for Dell to Replace Wi-Fi Card?
ultraboyz63 on 20/11/2018 - 20:57
Comments
^this. You could try go here and put in your service tag and then try download the wifi and bluetooth driver(s) from another computer/ethernet then try install it. My general experience with dell support has been mixed, usually their online chat is better than calls as on the phone they do sometimes misunderstood. But after that, they'll follow up via email which is easier.
Device manager shows no wifi card or Bluetooth card where it used to.
Yeah - this seems like a driver issue. The card should still show up even if it's broken, it'll just not work properly or throw errors.
The card should still show up even if it's broken
Not necessarily.
With some models, you can disable in BIOS, which means Windows will not see it.
If it's not installed correctly (usually a small screw holding it in place), then it will not show.
If the chip is faulty, it may not show in Device Manager.If it was a driver problem, you'd still see it in Device Manager, possibly as Unknown Device.
You're right, sorry, my comment wasn't meant to be a 100% blanket thing - just that it'd be very rare for a properly and fully functioning card to suddenly not show up at all due to a hardware fault (unless OP can see smoke coming from the case I guess).
And trying a software fix should be easier/faster than a hardware one anyway.
The driver can be corrupted, and can be hard to find in Device Manager.
OP make sure you select Show Hidden Devices, and look for Unknown Devices as it may no longer be under Network Adapters. Check this in Safe Mode with Networking as well.
Depending on the model, I'd reseat the WLAN card and see if that resolves it. It can just be some dust causing a connectivity issue between the pins and slot.
Additionally, OP, if you want a quick fix, just buy a cheap USB WLAN. Bypass the issue all together.
i think windows 10 update deleted your driver