VY Commodore Radiator Top and Bottom Hoses $13.31 (May Suit Other Models) @ Repco

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LOnAWhimTwo on 09/11/2018 - 20:54 repco.com.au (499 clicks)
Last edited 09/11/2018 - 21:05 by 1 other user

This is an exceptional price for these hoses, normally around $38 without clamps.

You may have to play hard ball though so be ready. When I tried to buy them they told me there was no stock and would have to order it in. They then upped the price to $37.00 and also tried to add freight.

I advised that this is the advertised price and by law they must provide it at that price. They tried to say they can change the price because its a special order.

This is incorrect. They MUST sell it at the advertised price. There is nothing on the page to say its a special order only or while stock lasts or any of the usual outs.

I stood firm and picked mine up today for just $13 they even discounted the 31c.

I advised them they should update the page. that was over a day ago and they have made no effort to correct the price.

The relevant rules are here in plain english under misleading pricing if they argue.
https://www.accc.gov.au/business/pricing-surcharging/display….

I provided a copy of this to them.

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• 

  Raynes on 10/11/2018 - 00:59

  +5

  Upvote for the determination!

  • 

    Forfiet on 10/11/2018 - 03:54

    Same, feels like baiting otherwise. Good job!

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  [Deactivated] on 10/11/2018 - 06:33

  Seems like clearance pricing and there is no stock left.

  You made them order in a new one and forced them to honour the price? 😂

  • 

    OnAWhimTwo on 10/11/2018 - 13:35

    +1

    Why are you defending them?

    It doesn't matter if its clearance. It MUST be marked "While Stocks Last" or similar. What was worse they argued that their lawyers told them they do not have to honour the advertised price.

    That is blatantly false.

    Either their lawyers don't know consumer law, The Manager confused them, or they deliberately try to fend customers off with deceit. I don't know which it is. They all add up to the same in my opinion.

    The Manager should know. When I picked up the parts the manager wasn't present. I explained it to the sales person and she repeated to me what the law states. So the sales person knows better than the manager of 8 years (I asked).

    It is up to an organisation to properly train its staff in consumer law. So many Australians are ripped off daily because staff do not understand the law. This is most true when it comes to refunds and warranty.

    • 

      [Deactivated] on 10/11/2018 - 14:02

      The link you posted relates to advertising. Suggest you consult a dictionary before trying to understand consumer law.

      • 

        OnAWhimTwo on 10/11/2018 - 22:50

        -1

        Huh? Are you kidding? You don't think consumer law includes advertising.

        Quick you had better tell Rod Sims it seems he doesn't know what he is doing.

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  robzta on 10/11/2018 - 11:44

  +1

  Thanks Op, found a store close to home with stock last night and got pickup confirmation this morning, sweet buy!

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  JIMB0 on 10/11/2018 - 16:52

  +1

  I stood firm and picked mine up today for just $13 they even discounted the 31c.

  Probably because they felt sorry for you.

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  hypie on 10/11/2018 - 18:03

  +3

  I'm happy that you achieved your outcome! But I do believe they were correct. They are not compelled to sell you anything because of advertising. They could just apologize and say it was priced incorrectly. At this point they must remove all products from the shelf until rectified, withdraw advertising material and finally issue a retraction.

  However they may be fined for repeated offenses and false advertising. Especially if they don't attempt to make corrections once notified.

  They do say they will get one for you if it's out of stock… so maybe you have a point. The special order pricing is a bit BS. But they could just as easily have said they won't sell to you.

  • 

    ChickenTalon on 10/11/2018 - 20:31

    +2

    Advertising a price, without highlighting that stock is limited or excludes back ordered, is illegal. It’s bait advertising.

    Just because the ACCC typically only takes on cases where there are repeated offences doesn’t make it legal to do, even once.

    Good on you OP. But you did use the wrong section of the consumer law, in this instance they had attempted bait advertising.

    https://www.accc.gov.au/consumers/misleading-claims-advertis…

    Bait Advertising

    Bait advertising takes place when an advertisement promotes certain (usually ‘sale’) prices on products that are not available or available only in very limited quantities. It is not misleading if the business is upfront in a highly visible, clear and specific manner about the particular product ‘on sale’ being in short supply or on sale for a limited time.

    • 

      hypie on 10/11/2018 - 22:56

      You need to prove that they have insufficient stock for a bait advertising ruling. The laws are vague, so what is considered extremely limited? Just because one store has none in stock, does not mean that this is the case nationwide. Being able to prove that this is bait advertising is incredibly difficult without an audit.

      Finally, have they actively advertised this product at this price. Or is it just a online store discount (20% off sitewide is the only sale I noticed?). Also how many of this particular product (appears to be a very specific component) should a reasonable person expect them to have in stock.

      • 

        OnAWhimTwo on 10/11/2018 - 23:16

        -1

        No you do not need to prove anything. It just needs to be advertised at a price with no disclaimers. If they have the stock in another store they must bring it to you or send you to that store if its within reasonable distance.

        Its all in the disclaimers. but they are not showing any disclaimers.

        They could have said "limited stock", "while stock lasts", "not available in all stores" etc etc but they actually state on the page. "If its not available, please call and we will get it for you!"

        As for your research. Did you click the "go to the deal" link above? I even advised them to fix the ad and they haven't done so.

  • 

    OnAWhimTwo on 10/11/2018 - 23:02

    -1

    This is exactly what I mean. Many people do not understand how the law is interpreted and should be applied. Your comment is an example of how people can be easily mislead by incorrect information given out by sales staff.

    If the product is advertised outside of the domain of the store IT MUST be sold at that price (assuming no disclaimers like "while stocks last") as ChickenTalon points out above.

    If the price was just a marked price on the shelf and not advertised at that price outside of the store, then they are within their right to withdraw the product and then put it back on the shelf at the correct price.

    REPCO were done by this in the past in a fairly famous case that hit the headlines. They advertised a clearance on a head unit at $99. It should have been $799 (I believe). They refused to sell at that price, but were slapped on the wrist and forced to sell it at the advertised price.

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  stewy on 10/11/2018 - 20:20

  If anyone is planning on changing the radiator hoses on a Ecotec Commodore, I'd recommend also changing the heater tap at the same time if you haven't already done it in the last few years.
  Notorious for weakening over time and then leaking coolant out.

  • 

    OnAWhimTwo on 10/11/2018 - 23:08

    +1

    Ta for the heads up I had heard that but totally forgot and will now do so.

    Also don't make the mistake I just made of assuming a change of radiator requires a top up of trans oil. I have now overfilled mine and now have to drain some off.

    Apparently if you overfill it will make the oil froth on the dipstick. When I first pulled it out I panicked a bit. nice and red but frothy. I read online it just means there is too much in there and it needs draining a little. I had guessed that I'd need about 500ml of oil due to the trans cooler in the radiator. I guessed wrong…

  • 

    ssquid on 28/11/2018 - 15:59

    Also bleeding the air out is a PITA (thanks to the cap being lower than the engine outlet) but if you skip it you're practically guaranteed to overheat sooner or later due to an air bubble above the thermostat.

    (And if your heater tap does leak, clean it up because the coolant will eat paint.)