The Good Guys Trying to Pass off Demo/Returned Goods for eBay C&C

cktftw on 04/11/2018 - 16:44

I dont know if you guys have encountered this, but stores seem to try passing off demo/returned/defective goods when you use C&C

I ordered a hand blender yesterday via eBay the Good Guys (https://www.ozbargain.com.au/node/413616) and when I went to pick up the order today, I noticed straight away that the box looked old/opened.

Inspected the goods and surely, there were finger prints all over the chopper. And the usual plastic and papers that wrap new stuff are not there.

The staff kept denying it and tried rubbing off the finger prints (creating more lol).

Got a replacement in the end, but this isn't the my first experience with C&C. Dan Murphy's gave me a bottle of gin with smeared label with my C&C, didn't take it out of the brown bag there but didnt affect quality so I didn't bother driving back to exchange.

Always inspect goods with C&C!

Electrical & Electronics

Related Stores

The Good Guys
The Good Guys

Comments

  • RyanMK on 04/11/2018 - 18:50
    +2

    Dan Murphy's gave me a bottle of gin with smeared label with my C&C, didn't take it out of the brown bag there but didnt affect quality so I didn't bother driving back to exchange.

    Fair enough with the blender. But with the gin, if it's an unopened, sealed bottle, certainly that should be fine?

    • realfancyman on 04/11/2018 - 18:52
      +1

      It is fine, but they need to be upfront about it.

    • cktftw on 04/11/2018 - 19:04

      That's why I didnt bring it back to exchange.
      Would be different if it was meant as a gift for someone else though.

  • sabracad on 04/11/2018 - 20:11

    Same has happened to me before at Good Guys and Umart, not Ebay c&c though - Umart was website order, GG was in store purchase. Only noticed after I got home in both cases. Wasn't happy as would have asked for untouched version/lower price but as all items were there, no visible markings and still got to remove the plastic protect stuff on the products couldn't be stuffed contacting them/going back.

    • akyeeeahdude on 04/11/2018 - 20:16

      Whilst overall I recommend Umart, funny you should mention your issue…
      I remember quite some years ago, we bought a new modem from Umart and whilst the box looked fine (albeit not sealed but not every modem is), I thought it was a bit unusual as the plastic packets the various modem accessories were in, felt greasy. I spent six hours trying to get this modem to work which would have normally been a five minute job (kept dropping sync constantly), gave up, contacted them and they sent out another one which worked perfectly (and I had working within 5 minutes). Most likely a faulty item/return.

      • sabracad on 04/11/2018 - 20:25

        Re Umart I bought a TP-Link Powerline Adaptor kit. The box was in an unsealed plastic bag, things inside were loose but the adaptor itself looked untouched. I'd bought a separate same brand repeater at the same time which was in full shrink wrap. They had (I'd initially thought kindly) put both inside another box to take from the store. The kit still had the previous purchaser details attached to the main module - a school or a church from memory and took a while to remove their settings.

  • vtecdohc on 04/11/2018 - 21:18
    +1

    Same thing happened to me with The Good guys, my JBL charge 3 speaker seal was broken, only noticed it when i got home. Everything was there and looked untouched.

  • Yummy on 04/11/2018 - 22:52

    Yup, same here with Lenovo Tab 4 fiasco. Goody guy the trickster.

  • [Deactivated] on 05/11/2018 - 11:19

    i had a case like this with hardly normal. ordered a mobile internet hotspot, not only was it already opened, but the sim had already been activated and used.

  • pjm on 05/11/2018 - 14:39

    had the same thing happen at Bing Lee a while ago, bought a brand new video recorder on sale, lucky me, "last one" they said.

    Got it home, package had been resealed, and there was someone's home video still in the machine.

    Took it back, they denied everything, said it must have happened "at the factory".

    Jumped up and down and they mysteriously found a REAL new one in the back somewhere!

  • Goodiemite on 05/11/2018 - 14:52

    Same thing happened to me

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