When Coles Self Serve Checkout Is The Only Option

LHotfoot78 on 28/10/2018 - 13:18
Last edited 28/10/2018 - 14:17 by 1 other user

Is anyone else peeved by the Coles self serve checkout being the ONLY checkout option late at night at their local store?

Last night after the kids were asleep hubby stayed home and I went out to do the shopping. I should mention I am visibly pregnant and at the end of the shop took my trolley to the checkouts only to find that the only one open was self serve. I asked the girl on it would she open a checkout as I had a full trolley but she said no they only have self serve open after 9. So there I was lifting and scanning 7kg bags of dog food, 5kg bags of rice etc piling them up on the ground after scanning them. I felt like I should have been paid for working there. After I was just about finished an old man came up with a trolley full and looked at the checkouts equally bewildered, and she told him the same line.

OK rant over. There is probably no point complaining to Coles is there?

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Comments

  • miicah on 31/10/2018 - 10:47
    +2

    OP obviously didn't get the answer she wanted.

  • Cletus vandamme on 31/10/2018 - 12:17

    Get a husband that will do the shopping. Don't leave it to late. Buy online and pick it up or get it delivered. Many options that don't require whinging online after the fact.

  • SiameseIfYouPlease on 31/10/2018 - 12:57
    +2

    Order online.
    It's only a $4 delivery fee, and that fee is waived if you spend 150 or more.
    You can also choose to not use bags, so you save a couple dollars there too.
    They bring it right inside your house. It's the most convenient thing I've ever experienced and I'll never go back to regular shopping like a peasant again.

    My local Coles shuts self service after like 7 or 8pm due to security. Too much theft. It's odd yours is the opposite..
    I used to only use self service because I didn't like the small talk at the counter, but if you have a big trolley it gets kinda stressful, so I definitely agree with what you're saying regarding effort.
    A small basket is fine, but a trolley. Ugh.

    • [Deactivated] on 31/10/2018 - 17:11

      For Coles? at least, not everything is the same price online. It's $4 + online pricing tax. + more if you want it delivered at a convenient time last I checked.

      My Coles doesn't bother to turn on the baggage are scales most of the time. Seems theft in my neighbourhood (a fairly nice one) < staffing costs. That's the real calculation here, whether the level of theft is worth the cost of loss prevention. Some of the time if you do have an issue in the self serve, you have to flag someone down who is busy filling shelves :o

  • kokomo1978 on 31/10/2018 - 16:52
    +1

    On a positive, at least your local Coles is open after 9pm! I live in WA - WAIT AWHILE.
    Actually, we may have one or two that are open that late but not near me.

  • Neptunesblood on 31/10/2018 - 18:55
    +1

    So are we to believe that this Is the first time you have been to your own Coles at this time of night without previously knowing this arrangement?

  • ripprind on 31/10/2018 - 19:33

    I LOVE using self check-out.

    I even feel embarrassed to have a person do my scanning for me. I think people should do more meaningful jobs than scanning my cans e.g. troubleshooting self-checkout and tending to other non standard situations. In the future I see major shrinking of the regular checkout area - to the point of nonexistance. Maybe if there is demand the service could stay for extra charge.

  • realfancyman on 31/10/2018 - 21:11

    Doesn't annoy me at all. Did you ask for help? If you did I'm sure they would've helped, otherwise that is terrible customer service.

  • Name on 31/10/2018 - 21:53

    Weirdest thing I've had is waiting in line at a counter, and a member of the customer team comes over and says she'll run my groceries through. I'm like cool, she is opening up another counter.

    Then we proceed to walk over to self serve checkouts and she scans my trolley full of groceries and bags them for me at the self service checkout. Was so awkward with all the other people around me doing their own self service.

  • Exorcist on 01/11/2018 - 00:29
    +1

    I hate Coles's self-checkout, not that I want to steal anything, but why isn't Woollies worried?

  • BlacNBlanc on 01/11/2018 - 01:53
    +1

    To be be honest… When I saw this post I thought… Say thank you that you can access a supermarket at thouse hours. Unfortunately for me I don't have access to a 24/7 coles. I did the next best thing… ordered online. One of the voucher codes I put through didn't work. I tried to contact the provider along with the retailer. Why is there no customer service at this time? There are retail outlets open at this time?

    I'm sure this will get resolved during business hours… but if you have a retail presence with after hours operations here… you can have a 24/7 helpline? right?

    I will have no sympathy when amazon or other operators come in and provide the after hours customer care that we require

  • Starlight8 on 01/11/2018 - 13:19
    +1

    I think its worth a complaint.

    Its a big cost cutting exercise where consumers lose out once again!

    There should be at least 1 cashier open.

    I find it really annoying how i need to DIY everything. I would understand if their prices are like ALdi - but they arent.

    Also, the self checkout always stuffs up. I feel for you!

    • Soluble on 01/11/2018 - 19:10
      +1

      Have you compared Coles/Woolies home brand pricing vs ALDI home brand pricing…? They're pretty much identical, or do you believe the Advertisements where there a trolley full of brand names and a trolley full of home brands ALDI pulls?

    • jason101 on 02/11/2018 - 08:29
      +2

      "Consumers lose out once again" - Who do you think owns Coles, currently Westfarmers. Who owns Westfarmers, pretty much every Australian who has ever had a job through their super. So lets assume you have had a job at one point in your life (like pretty much everyone on this board), you actually own Coles. As the owner, after 9pm if there are very few customers, do you pay checkout staff to stand around and wait for Ozbargainers (who are probably stocking up on over ripe bananas and nearly expired discounted milk) to turn up Or do you just leave the self service checkout open?

      Still feel sorry for the consumer losing out?

      • Starlight8 on 02/11/2018 - 13:05

        Do you have no empathy for pregnant ladies or the less mobile people who need to do their grocery shopping?

        Have you thought about OH&S? What if a pregnant person slips while doing scanning her items? (Also note the fact that the area for the scanned item is super tight)

        Have you thought of the jobs that are lost? due to these self checkouts?

        Can't they at least have 1 person on the cash register and 1 person at the self checkout? Is that too much to ask for?

        • HighAndDry on 05/11/2018 - 09:59
          -1

          What if a pregnant person slips while doing scanning her items?

          There's no need to be so condescending. Pregnant people are fully capable of standing without slipping. If you have so much empathy, you can offer to scan OP's items for her. But no - you just want others to help, you're not interested in actually doing any helping yourself are you?

  • taoz on 01/11/2018 - 13:25
    +1

    Speak to the store manager or contact Coles.
    They want you to shop there so they will listen

  • GregRust on 01/11/2018 - 14:07

    You have a lazy husband. Get a divorce.

  • Lockieasy on 01/11/2018 - 17:08
    +1

    It makes no sense to have a person standing in a checkout so late at night, which is generally a time when customers only buy a few urgent things.

    Maybe try doing your big shops during regular business hours next time.

  • Maltopia on 01/11/2018 - 22:31

    At my local Woolies, there are a couple of regular cashiers that are so so slow with scanning and packing items, that I do self checkout instead of queuing up if I don't have a very large trolley worth of stuff

  • Mrbean007 on 09/11/2018 - 14:38

    Was at woolies other day jumped in the que waited and just before it was my turn girl put up sign closed and told me to go to another register.

    Was shocked it's like these kids don't care about there customer's told her you where very rude that I was already waiting in line before you put up the sign.

    I no they go thru hell but come on things have got to change if they want to keep up there reputation.:/

  • r2160 on 20/10/2019 - 07:25

    I refuse to use them. The only thing they provide are bonuses for senior management.
    They should be employing people instead.

    • Laziofogna on 25/10/2019 - 11:51

      Have you seen the f…..g date before writing ;-)?

  • LFO on 20/10/2019 - 23:47

    Is she still pregnant?

    12 months pregnant???

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