Fuel Rip Off - Pumped 48L into Fuel Tank Which Only Has 46L Capacity

Other day got fuel at 7/11. Tank was less than a quarter full may be 5-8 L minimum?. Full capacity 46 litres. But the pump filled up to 46.2 L. Then spoke to store manager who advised to keep going. Pump clicked at approx 48 L.

Called customer support and raised concern. Got email they will investigate and respond but have not got back. Has been a week now.
What is the best way further?

Comments

  • Happened with me in Hobart at a BP station while returning a rental car. Tank was just under half capacity. Total capacity was 42 liters. SO was expecting to fill only about 20-25 liters but pump clicked at 32 liters.. seemed a lil odd but I didnt bother chasing it up

    • +10

      Fuel gauge is often not linear. Halfway mark for my tank is actually 1/3.

      • Ah ok gotcha… you learn something new everyday :D

      • +1

        That explains on one of my cars why the fuel always seems to run out quicker the lower it gets.

    • +3

      If the fuel tank for example, is shaped like a funnel, it will take longer to use up the upper half of the petrol tank.

      Not all tanks are perfect boxes.

  • What sort of car do you have? Do you have a reserve tank?

    Has this happened at other service stations before?

    • never filled over 42-43 L

  • +1

    Yeah a lot of cars have a tank capacity which doesnt include the reserve and the (all be it little) bit in the tube. Combined with some dodgy fuel readers as well. I know the first half of my tank will last 450-550km, but the second half will only last 200-250km, so ive already used more than half when it gets to half on the guage

    • +10

      albeit* :)

      • +5

        Dunno why anyone would neg this. "Albeit" is the right word, and "all be it" just looks silly.

        • -2

          They neg because it doesn't add to the conversation, but seeks to ride on the coattails of that persons contribution. Its the forum equivalent of someone adding an 's' to a word you just played in scrabble

          • +1

            @outlander: I didn't neg you, and I know what you're referring to, but a spell check I don't think is the same as basically someone adding a completely irrelevant comment as a reply to a top comment to get more visibility for their comment. There's really no other place to leave a spell check comment than as a direct reply. I can understand people objecting to grammar-nazis though, we're a very misunderstood and oft-persecuted minority… (smh tolerance anyone?)

            • +1

              @HighAndDry: All we ask is that instead of fixing spelling and grammar within conversation, you start your own thread discussing the matter. Yes, only your minority will be there.

              • @SlickMick: I mean, you can ask - no one has to listen. Flip it around - "all we ask is that people use proper spelling and grammar when writing online". (Actually I don't - that'd get tedious really fast.)

                • @HighAndDry: Actually, the mods hiding thread as off-topic hid this pretty good. It would be good if they distinguished between "off-topic - grammar-nazis" and "off topic but potentially still interesting", because as you can see, I still opened up to read this.

                  • @SlickMick: Oh yeah - this is the perfect use of the "hidden - offtopic" functionality, I've no issues with that. You can hide the thread by clicking the square-with-a-dash next to the commenter's name too (it only appears when you mouse-over the comment though).

      • +3

        Albeit is a contraction of “although be that…”. All be it is a contraction of that same phrase. Usage over time has made “albeit” more common, but it does not make the other totally wrong.

        So, it’s like saying “*it’s” after someone has said “it is…”

        • +3

          True… but while "Albeit" may have its etymological roots in "although it be (that)" through the intermediary phrase "all be it", basically all modern day usage of the term "all be it" is people being confused about how to spell "albeit" and I can guarantee absolutely no one uses it as a contraction for "although it be (that)" itself.

          • @HighAndDry: Then you’ve never heard my mum scold me… It’s like a reading from 19th century literature…

            “Although, be that it may…”

            • @pegaxs: Hahaha straight out of an Jane Austen novel! Though even that's a contraction of the more grammatically correct "although, be that as it may" I think… (definitely don't quote me on that, and definitely definitely not in correcting your mum lol).

        • It's a conjunction, not a contraction, boiky.

          • @ThithLord: Well, I’m glad this thread has turned into a grammar lesson and nothing about OP question. :D

            Albeit that you’re wrong. ;)

          • @ThithLord: Actually "albeit" is itself a conjunction, and a contraction of "although it be". Though without an apostrophe I'm not actually sure if it's technically a contraction or some other term.

  • +1

    I believe there is a department that checks both quality and accuracy of fuel at petrol stations. I suggest you contact them

    • +2

      Call the National Measurement Institute

    • Ahhh alas the truth is they are rarely if ever checked and even when they are and are collaborated, they are then serviced and fiddled with and alas it is a case for 99.99% near enough is good enough!

      UPSIDE is some give a smidgen more so they recon what you ever lost on the dips you made up for on the roundabout!

  • +9

    Your cars “stated” fuel tank capacity isn’t its “total” capacity. You’re not supposed to neck the filler tube for a start. It’s more of a general “around about” figure for the size of your fuel tank, not an absolute measurement. I can regularly get a few litres more in every vehicle I own than what the manufacturer says it can hold.

    If your car has a 52L tank and you always get 49L in there, and one day you get 68L in, that is cause for concern, but 1 or 2 over is not.

    Everyone’s favourite bogan car expert did quite a good video on it. If I can find it, I’ll post the link…

  • +2

    Reserve tank. You can still drive a fair distance once it shows "empty". Also - I envy that you have the spare time to call customer support over something like this.

    • +2

      Why? You have plenty of time to waste on here, why not spend that time calling customer support instead?

      • +4

        Because I've never gotten any entertainment or amusement talking to any sort of customer support.

        • far more entertaining replying to every thread on ozbargain instead. :)

      • +1

        And I just bet the call center staff have a daily competition over lunch break about how many of these phone calls they receive in a day…

  • Happened on Western end of Karrinyup SC servo.
    I ran out on Huntriss Rd, put xL jerrycan in, went 3km to servo and fit more than tank capacity.
    I just forgot about it. Not worth fighting the small battles.

  • +4

    Petrol actually changes considerably in volume depending on the temperature. If you've ever kept a jerry can, you've heard it make noises as it expands and contracts. The same tankful of petrol might be 48L on a hot day, then 45L on a cold one. Its the same weight of petrol, but the volume changes.

    Thats why you always get more for your money by filling up on cold days

    • +1

      Is that why they sell ice at servos for

    • +2

      changes considerably in volume depending on the temperature.

      That's what I always say too!

    • -1

      The fuel doesn't change in volume at all, it's just that on hotter days more of the fuel is vapour, increasing pressure in the jerry can. You still have the same amount of petrol, just that 0.01% more or so of it will be in vapour form rather than liquid.

  • We need a royal commission on this.

    • +4

      Eventually we'll end up with a Royal Commission on the necessity and efficacy of Royal Commissions…….

  • I drive a Ford wagon with factory gas - 2 x 60 litre tanks and no petrol. I was in Canberra on a below zero morning and managed to put 132 litres into it because physics

  • Congratulations, you managed to overfill your tank and, dangerously, fill fuel into the expansion area of the tank.
    You do know that petrol is volatile, right?

  • +1

    You could be on to something here. Can you fill up at the same bowser a few times and see if it happens again ?
    Asian countries are rife with petrol pump scams one of them being where the bowser can show a lot more litres of fuel dispensed while in reality the petrol dispensed is way lesser than that. And given you think you got scammed at a 7/11 … wink wink ?

    http://www.asianage.com/metros/mumbai/160717/accused-in-petr…

    • +2

      Last time I was in Cambodia you bought your petrol in 1 litre coke bottles from a guy crouching by the side of the road. Easy to see you're getting full measure

      • Been to Vietnam plenty of times and seen these guys sitting in the shade along the highway with various drinking containers full of fuel… What OH&S??

  • If you pull the fuel nozzle right up without the fuel splashing out, you probably could fill up another litre or two. When it comes to liquid the actual container volume is always higher than the stated volume to prevent spilling.

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