Refund for a Course purchased at a Seminar

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  toniyellow on 18/10/2018 - 15:01

  A lot of it depends on what you signed so read that carefully.

  https://www.qld.gov.au/law/your-rights/consumer-rights-compl… has a good explanation

  IF you are not in queensland you may want to look up what the consumer affairs/fair trading in your state has to say on the matter.

  • 

    rflash101 on 18/10/2018 - 15:19

    Thanks I am in NSW so will have to look at this here.

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  HighAndDry on 18/10/2018 - 15:04

  Issue here is what was said and outlined in the seminar is not the course on the speakers website

  Did you buy through the website or at the seminar? Are the differences major and/or relate to things which are concrete or things which are in the nature of "A lot of our previous customers have gotten rich through this one simple trick?" (which is both meaningless, vague, and generally unenforceable)?

  Some types of sales have cooling-off rights attached where you enjoy a statutory right to a refund within anywhere between 1-3 days depending on what it is, where you are, the amount paid, etc.

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    rflash101 on 18/10/2018 - 15:19

    I bought the course at the seminar, one off 250+ people that did.

    Issue is that the difference are major, put quite simply they way he conveyed the course is that he and his team would be extremely hands on in the course of building my business.

    Where as the online course clearly says this is at your own pace and the very last part of the course is further support from the team.

    Issue is I think they are aware of this and are only contacting me in 3 days form payment which was yesterday (from what your saying should be a major RED flag).

    I am actually losing sleep over this.

    • 

      HighAndDry on 18/10/2018 - 15:27

      he and his team would be extremely hands on in the course of building my business.

      That (imo) solidly falls in the "meaningless, vague, and generally unenforceable" side of the line. "Extremely hands on" is not in any way objectively measurable.

      they are aware of this and are only contacting me in 3 days form payment which was yesterday (from what your saying should be a major RED flag)

      Yeah, that would mean most (all that I'm aware of) statutory cooling-off periods would have passed. It's really your responsibility to know your rights, of course the person standing to make money off you doesn't need to tell you how you can claw your money back (unless there's a law saying they do, but I'm not aware of any such law).

      Honestly, try to get the refund back, and just play hardball and refuse to make any further payments. Mention things like ACCC, Fairtrading, ACL, Consumer Affairs, Yelp, Today Tonight, A Current Affairs, etc. If push comes to shove, none of those are likely to actually help you, but it might make you seem troublesome enough they just won't go from push to shove in the first place (i.e. actually sue you for the balance).

      Though they still could sue you (maybe), or sell your debt to a debt collections company, or report you to the credit agencies, etc depending on what you actually signed and possibly what side of the bed they got out of that particular morning.

      If you're really worried, go talk to a lawyer. They're only ones who can actually review what you signed and give you a detailed and accurate answer. We can only give broad, general, and possibly useless answers I'm afraid.

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  chumlee on 18/10/2018 - 15:27

  Speak to them about your concerns on being misled on the course content and it's not what you were informed you will be receiving. Tell them you will refer your issue to the ACCC and your local Labor member of parliament if not resolved immediately

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    rflash101 on 18/10/2018 - 16:01

    +1

    I have tried to call them all day but apparently they have a high volume of call and I am worried they will not come back in 3 days.

    I am thinking of approaching my bank to put in a bank dispute to get the money back for false information.

    • 

      chumlee on 18/10/2018 - 16:20

      +2

      Email them also if they provided an email. Cover your bases