I purchased a 2016 model Samsung TV from Gumtree about 6 months ago. The seller told me the TV was brand new and recently refurbished so it should have another 6 months warranty left. I definitely believed them because the TV still had a brand new plastic film on the screen and bezels.
Lately I've been having some problems with the TV and would like to get it fixed while I still have 6 months warranty left. However when I purchased the TV 6 months ago, the Gumtree seller said he didn't have a Proof of Purchase. He assured me that you don't need to provide a Proof of Purchase if you call Samsung directly. Apparently if you call Samsung, they will just send a repair man to assess the problem and then take it back to fix it without ever having to provide any receipts or proof of purchase.
Does anyone know if this is true or not? From anyone else's experience, did you have to provide any proof of purchase if you called them instead of doing it online? Because I know if you submit a warranty claim online, it asks you to attach a proof of purchase, that's why I'm confused. The seller also suggested to tell Samsung on the phone that a family member gifted me the TV, is this a bad idea?
I'm afraid I might only have one shot at calling Samsung so I don't want to mess up and i'd like to be prepared for any questions they might ask me.
Cheers
A supplier may refuse to provide a remedy without proof of purchase.