Hi All,
I need advice for my situation, i try to summarize with this short long story below, any suggestion or information is appreciated
My dad (70 yrs old) come for visiting (visitor visa) and don't have travel insurance (we learnt our lesson now) He had a fall in shopping centre and end up with hip fracture
We go to emergency at public hospital (on saturday) after xray they found out my dad have hip fracture which need operation, at first we reluctant to do surgeries due to cost but when we meet the orthopedic surgeon, he say not to worry about cost as hospital can cover it on compasionate ground, we agreed on the surgery on assumption that all cost will be covered by the hospital and
The site manager (we meet later on) say they have obligation and duty of care for my dad as he come to their emergency department, so they can't discharge my dad without the surgery, she said not to worry about the cost and everything will work out and the finance will contact us on monday
On Monday we meet "finance" which turn out is from Ausheath (i think its third party used to deal finance with overseas patient) and they have zero information to us, only insisted we make some down payment for room cost
We stay in hospital for 5 days without hospital ever explain or being transparant about hospital cost to us and everytime we asked (doctor or nurse) they said finance will contact us (which never happen) even the day i discharge, hospital can't give us any information about cost
A week later they sent us bill on room cost and few xray test and they say they still need another 6-8 weeks to figure out total cost to us (maybe regarding the surgery)
Anybody have similar situation or worked on hospital can provide us any information
thank you for the information