I have an LG G6 that has had its screen repaired.
I'm getting a number of hardware and some software glitches. Most annoying is the microphone which intermittently doesn't work when on a call (speaker phone microphone works fine). I don't think its related to the screen repair.
Am I stuffed in terms of sending this phone back to LG to be fixed under warranty? Anyone with experience?
Most likely stuffed but worth a try
I'm no lawyer and I don't really know, but from what I understand, it is up to the company to prove it was your fault those aren't working due to your fault not the other way around where you have to prove that its not related. But that could be completely wrong.
In saying that though, in the real world, they'll probably instantly say its your fault, and it will be an up hill battle to prove otherwise, they probably believe its worth some battles or fines in some cases.
Please keep in mind that warranty and ACL consumer guarantees are different, warranty is what a manufacturer may give you (12 months for example) after that you may be covered under ACL not warranty as far as I know. I say this due to this about LG: https://www.accc.gov.au/media-release/full-court-finds-lg-ma…
ACL won't cover a repair done by an unauthorised repairer, particularly if the screen isn't even a genuine part.
haha yeah, I think I explained myself way weird, what I mean is if you get your screen repaired by an unauthorized dealer, the screen itself won't be under ACL but the other components could be if the issue of those components are due to manufacturing error. Or at least thats what I thought.
Yeah but then trying to prove the parts failed due to manufacturing and not the repair would be an absolute mission!
When I worked in telco I believe this changed as it was always if the customer had any sort of repair done outside of the manufacturer it would get declined however there were changes being made however not sure how it will apply in your case. As others have said probably worth a try.
If you followed the news you would be aware that Apple just copped a massive whack for a similar issue BUT it is important that the glitches you are now experiencing is not related to the screen swap.
If they are, you are SOOL.
This LG Manufacturer's warranty does not cover:
Thanks for this. The issue is, I don't think LG have an authorised service available for cracked phone screens. So you're effectively forced to go to an unauthorised repairer.
I might call LG and seek a clarification.
Mostly likely stuffed because:
Whatever caused the screen to break probably helped break other stuff too, and
You can't show that repairing the screen didn't help break the other stuff too.
Its up to LG to prove the repair damaged something. If I get a new windscreen in my car and the exhaust falls off Toyota don't get to deny fixing it.
It's not really up to LG to "prove" anything. The standard of evidence we're talking about here is pretty low. Oh and your analogy sucks. A better one would be if you had your front bonnet replaced, and then went in to claim your radiator on a warranty - and coincidentally your radiator has a huge dent in it.
A microphone intermittently not working sounds like it could be a loose connection - you know, something that could be caused by a hard knock or fall onto a hard surface, or a repair-person knocking something loose or incorrectly connecting something when putting the screen back on.
It's OP's risk to take - but they'll be up for all the costs of postage, etc, if it turns out LG opens it up and sees new solder or adhesive on/around the mic.
why would LG needs to prove? Its onus on OP to prove that defect in product is not because of unauthorized repairing.
From your example, if you put diesel in petrol car and if car stops running, Toyota won't fix it cause you have put diesel instead of petrol.
From your example, if you put diesel in petrol car and if car stops running, Toyota won't fix it cause you have put diesel instead of petrol.
Well… They won't fix it under warranty 😂
Apple was forced to do battery replacements even on mobiles where screen was replaced by non-apple/ 3rd party. Given this you can try with LG.
A battery (and its performance) is a standalone component without much interaction with anything else. A microphone is very closely integrated into the phone's mainboard and screen. It'd be pretty easy to see issues with the first would not have anything to do with screen repairs (unless there's a dent in the battery). Much harder with the mic that's connected to everything else and where the issue might be one of half a dozen connections instead of the actual component itself.
Almost 100% sure warranty void, if repairer is not 'authorized' by LG .
Easiest way to check, just call the store that did repair and ask them. They could 1)tell you of they are authorized by LG. 2)Give some insight as to whether LG should still cover warranty.
There is, possibly a way to get around it also though If, repairer used genuine LG parts, and if they left everything so there is no sign at all it has been repaired or opened, well then you would be fine, as long as you do not tell LG that you had screen replaced by an unauthorized repairer. It can be tricky to have a phone exactly how it was originally, after screen replacement. There might be seals, that are broken, and you would have to put new seals on in order for it to cover up the fact it has been tampered with.
Edit: Take it back to the store regarding microphone not working intermittently. During the course of many screen repairs, the phone literally has to be entirely disassembled and reassembled bit by bit. It is most likely just a loose clip or connector. They would have undone the clip during screen repair, then clipped it back in again but it is not quite in right. That would explain the mic intermittently not working.
The shop should look at it for free and if it is a loose connector they should fix it for free (if it was something they detached then re-attached during screen replacement) .
Most likely you are stuffed. It'll be hard for you to prove that screen repairing has not introdued issues that you are trying to get fixed via warranty.