This was posted 6 years 2 months 2 days ago, and might be an out-dated deal.

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  • out of stock

Optimum Nutrition Whey Powder 4.5kg $79.95 Delivered @ Amazon AU

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Optimum Nutrition Whey Powder 4.5kg $79.95 Delivered @ Amazon AUAffiliate
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LMlapa on 28/09/2018 - 18:08 amazon.com.au (4917 clicks)
Last edited 28/09/2018 - 19:11 by 3 other users
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

Comes down to $17.57 per kg which is an absolute steal in my opinion. Flavour is extreme milk chocolate, haven't checked the others.

Select the Amazon AU warehouse to order. Edit: Now on backorder "Usually dispatched within 1 to 3 weeks".

Extreme chocolate sold out, Cookies and Cream still in stock @ $79.95

Cookies and Cream available here.

10% instead price beat available @ Aminoz thanks to hubbabubba.

Price History at C CamelCamelCamel.
Health & Beauty Optimum Nutrition Protein Powder

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closed Comments

      • MegaBargain on 28/09/2018 - 20:29

        Have any been cancelled yet? Maybe it's an automated email?

        I'm just confirming that you were made aware that part of your order is being delivered to us from our suppliers and therefore may not be sent within 24 hours.

        Here's a breakdown of your order at the moment:

        Out of stock:

        Optimum Nutrition Gold Standard 100% Whey 4.5kg : Cookies & Cream (We have 0 of 1 available. ETA for the remaining stock to arrive in our warehouse is within 1-4 days.)

        We can send off what's available immediately and send the remainder of your order when it comes in. Alternatively if you would like us to modify your order please let me know so we can avoid any unnecessary delays.

        • Cgyun2014 on 29/09/2018 - 10:24

          same boat

          but i have a different one have you modified the message? it should not be different since it seems like an automated message.

          BTW, does it state that ETA within 1-4 days? it seems they just run out of stock but it will eventually send it ? :) i hope so

  • FiDad on 28/09/2018 - 20:12

    All flavours gone from amazon website now. Damn missed it

  • [Deactivated] on 28/09/2018 - 20:22

    All gone now? :(

  • plasmoske on 28/09/2018 - 20:34

    No stock / limited stock.

  • DaTa on 28/09/2018 - 20:39
    +1

    This has to be a pricing error

    • Bellpop on 28/09/2018 - 20:42
      -1

      You’re a pricing error

      • [Deactivated] on 28/09/2018 - 20:47

        takes one to know one

    • aorusozbarg on 28/09/2018 - 20:46
      +3

      Been at this price before, doubt it

    • ngengerous on 28/09/2018 - 20:55

      If you can use it, and use it properly, it does an excellent job.

      • montorola on 29/09/2018 - 11:36

        Dumb question but do you have this every day? I only just started working out like 2-3x a week. Do you have the shake on your "off" days to maintain your muscle?

    • FabMan on 28/09/2018 - 21:05
      +2

      Because people don't want to eat 4x the amount of meat/eggs they do already.

  • Cgyun2014 on 28/09/2018 - 20:57

    Thanks , i placed an order on price beat get one for $72 (before it expired now i come here to share my comment only)

    lets see they will ship it or not :)

    btw it is a great find

    • AustriaBargain on 28/09/2018 - 22:25

      Take the before photo now, so you can keep track of how huge you’re gonna get.

  • [Deactivated] on 28/09/2018 - 21:28
    +1

    Crap, all pricing now is $159, just missed out by the looks, doh!!!!

  • mangolaasi on 28/09/2018 - 21:32
    +1

    NOOOOOOOO just got back from gym, I thought missing pb was bad :(

  • Pattycakes on 28/09/2018 - 21:33

    was shipping free?

    • baldur on 28/09/2018 - 23:35

      Yes.

  • AustriaBargain on 28/09/2018 - 22:24

    If you’re sensitive to whey, try rice protein. Mix in a be of pea protein for complete amino acids. Comes in flavours like whey, just has a oaty flavour to it instead.

    • Diji1 on 29/09/2018 - 00:56

      I dislike the taste of them but I sometimes use them for variety in my DIY "Soylent".

  • DiscoJango on 29/09/2018 - 08:56
    +3

    isnt that what chinese people say when they answer the phone

  • [Deactivated] on 29/09/2018 - 10:02

    4.5 kg more with price beat, thanks op!

  • DrLobster on 29/09/2018 - 10:15
    +4

    Not as good as $79.95 but costco has it at the everyday price of $99.95. Much better than than the $159 price

    • boozler on 29/09/2018 - 10:20

      Thanks doc

  • aminozcomau on 29/09/2018 - 10:28
    +22

    Hi everyone

    So I took a look at our revenue yesterday to see a big spike in our ON 4.5kg whey sales…which led me to this page!! Oh boy, what an amazing price.

    We will honour price beats on this so long as the product was in stock at the time of the order and was identical (as per our standard price beat terms).

    We did receive some price beats on different flavours. From what I can see, it was only on the Extreme Milk Chocolate and Cookies flavours, so these will be eligible as long as the order was placed while these were still in stock at Amazon. Other flavours ordered (Vanilla, Double Rich Chocolate etc) will not be eligible since these are not identical products. If I am incorrect on this note please someone correct me here. There were only a handful of these orders placed so very few people are affected here.

    Also in terms of being in and out of stock, from what I can see, it went to out of stock on Amazon at 6.50pm (as this is when the post was revised with "Edit: Now on backorder "Usually dispatched within 1 to 3 weeks"."). Again, if this is incorrect, PLEASE correct me here. If correct, we will honour any orders confirmed prior to 7pm to allow for a reasonable period of additional time after this.

    I'll await confirmation from the community on this before we process these price beats. We will stand by our price beat promise as this is only fair (We are losing a LOT on these…but that's part of the risk we take offering a price beat guarantee)

    Additional note: I've instructed our CS team to hold off processing these price beats on the backend until I get confirmation here. If any have already been processed incorrectly just shoot me over a PM. I just want to make sure these are done correctly.

    Thanks everyone for your support. I'll await your feedback on this.

    • Jay
      Amino Z
    • johnnytran on 29/09/2018 - 10:44

      I ordered around 730 while the cookies was still in stock but selected extreme milk choc in the price beat cause I dislike the sweetness of cookies and cream. Do I miss out? :(

      • aminozcomau on 29/09/2018 - 10:51
        +2

        Hi Johhny - I'll be able to let you know on this soon. I'm not going to draw any conclusions until I'm certain about timings etc, as I want this to be handled fairly.

        • Jay
        • johnnytran on 29/09/2018 - 10:54

          Cheers. According to the price history at camelcamelcamel it went back to full price at 810pm

          Actually disregard that I didn’t see the date

    • aja12 on 29/09/2018 - 10:49

      Everything you said is correct. You may still get some complaints (this is Ozbargain) from people who ordered after Amazon was out of stock and on back order, but the price match T&C's are pretty clear, so no fault of Amino Z's.

      • aminozcomau on 29/09/2018 - 11:01

        Thanks @aja12. I appreciate the notes here. I'll figure something out with this as a consideration, but of course I'll wait on some additional feedback before making any decisions.

        • Jay
    • cwongtech on 29/09/2018 - 11:36
      +2

      Wow I ordered from Amazon but awesome customer service and integrity honouring your price beat! Will be purchasing through Aminoz in the future!
      Most retail stores would try to wiggle out of their price beat policy!

      • aminozcomau on 29/09/2018 - 11:45
        +3

        @cwongtech thanks for the kind comments (just not for shopping through Amazon hahah - just kidding!). When it comes to the price beat policy, it's literally plastered all over the website and it's not something we shy away from. Over 90% of price beats are approved and we lose money on some of them, but it's our point of difference and we must stand by that. We're not here to screw our customers over, ultimately I see it as a parternship where we can deliver great value over the long-term while taking some hits along the way.

        When we're up against an international juggernaut like Amazon, we absolutely have to leverage our strength as a small business. And that means a high level of customer care and looking after our customers.

        And besides, the community at ozBargain has been so supportive of our business over the years so this is something we really, really appreciate. Online retail isn't easy!

        • Jay
    • ngengerous on 29/09/2018 - 13:10

      Champion guys, wasn't confident my order would stand but cheers for confirming it! Will definitely buy from you guys again.

    • aminozcomau on 29/09/2018 - 15:18
      +5

      Hi everyone

      Okay I've spent a good part of today trying to figure this one out to determine when it did go out of stock. I've been particularly thorough with this so we get it right!

      The post was updated at 6.50pm to show that the deal was out of stock (as previously mentioned). ngengerous has confirmed to me that the order placed on Amazon was at 7.17pm and was on backorder at this time, which confirms the post update above. The screenshot uploaded also confirms this (as delivery time was 1-3 weeks, consistent with their backorder message). I've now had a couple of people confirm that it was around 7pm it went out of stock on Amazon and as noted above aja12 has confirmed it did go out of stock at 6.50pm when the post was updated.

      So instead of 6.50pm as the cutoff time (as per when the post was updated), I'll ensure we stick with 7pm allowing for an additional 10 minutes. Any order with a confirmation time of 6:59:59 PM or earlier will be approved that has ordered either the Extreme Milk Chocolate or the Cookies flavours. I understand that extreme milk sold out before cookies, but we'll keep this as a single time for simplicity and for your benefit.

      Any other flavours ordered we will have to decline unfortunately because it's not an identical product, irrespective of the time I'm afraid. As far as I can see, these were the only two flavours available at these prices.

      Meanwhile, we had a lot of orders go through after that 7pm mark with the correct flavours selected. For those who chose either of these flavours (cookies or extreme milk) after this time, I'm going to instruct the CS team to offer a 20% off discount (off your entire order that was placed - including anything else you may have purchased) so you can still proceed with this order if you choose. You'll still get the Z Points as well as store credit. It will still work out to be more than what you paid, but it still works out to be a huge saving. We don't normally do this, but this is because of the great amount of support we've received from you. If you prefer a refund, we will action this for you too.

      We've got quite a few orders to get through so I'm going to get the customer service team onto this now. We'll have these orders packed on Sunday-Tuesday (Monday being the public holiday). Because we did sell out of stock, the remaining items may incur a short delay while we get more stock in from our supplier, which is typically within a week or so.

      • Jay
      • doweyy on 29/09/2018 - 15:20
        +2

        Absolute legend Jay, you're doing wonders!

        • aminozcomau on 29/09/2018 - 15:25

          Thanks doweyy. I hope this is a fair outcome. Really appreciate the support.

          • doweyy on 29/09/2018 - 15:34
            +1

            @aminozcomau: Definitely a fair outcome in my opinion, I'm surprised you guys have honoured it that much with the 7pm leeway. This is the amount of customer service I've come to know from you guys, it's great.

      • ngengerous on 29/09/2018 - 16:46

        Thanks a heap mate, cheers for going above and beyond!

        • aminozcomau on 29/09/2018 - 16:54

          Thanks ngengerous, appreciate it!

          • Jay
      • johnnytran on 29/09/2018 - 16:54

        Hi Jay, you ca see my screenshot here of it being in stock at 735pm

        https://i.postimg.cc/WbLcxxbY/IMG_2483.png

    • vishmanj on 29/09/2018 - 20:13

      Wow…now that's top service. Aminoz I will be not only buying from you but will get other mates to buy from you as well. 👏👏👌👌

      • aminozcomau on 30/09/2018 - 09:17

        Thanks for the support, I really appreciate it. I just replied to your PM - let me know if any issues.

        • Jay
          Amino Z
  • Lucatony on 29/09/2018 - 11:16
    +1

    My colleague ordered the cookie flavoured one on Amazon at 8:15pm and it went through, hope that helps!

    • aminozcomau on 29/09/2018 - 11:37
      +1

      @Lucatony - thanks for that. Was it still in stock at the time or was it on backorder do you know? I just ask for clarity here as you can still put through an order when it says that it's on backorder with an ETA is 1-3 weeks. Thanks!

      • Jay
      • Lucatony on 29/09/2018 - 12:18
        +1

        Hi Jay, nothing mentioned about backorder - should be on its way! Cheers - Tony

      • baldur on 29/09/2018 - 14:01

        When do you reckon you will ship the orders? Many thanks.

        • aminozcomau on 29/09/2018 - 14:43

          We'll have this finalised today and they will be packed on Sunday and also Tuesday (not on Monday due to the public holiday here in Sydney).

          Because we sold out of some stock, there may be a delay for some orders, just FYI.

          • Jay
          • baldur on 29/09/2018 - 14:58

            @aminozcomau: Thank you.

          • baldur on 29/09/2018 - 15:55

            @aminozcomau: but my order was at 7:14pm. so you are not going to honour it?

            • johnnytran on 29/09/2018 - 16:19

              @baldur: Yeah not sure what’s happening here. The cookies and cream was definitely in stock when I ordered at 735ish I just chose to do the price beat with aminoz because I’m a club z member and wanted the free shipping and points. Someone else confirmed they put an order through at 815 as welll along with comments after 740 saying they picked some up

              • baldur on 29/09/2018 - 16:40

                @johnnytran: i chose extreme milk chocolate but i am happy to change it to cookies and cream if it is gonna be honoured only this way.

                • johnnytran on 29/09/2018 - 16:48

                  @baldur: Me too. I have a screenshot on my phone which I took after my order I’ll post it up soon

                  /edit

                  https://i.postimg.cc/WbLcxxbY/IMG_2483.png

                  • aminozcomau on 29/09/2018 - 16:55

                    @johnnytran: If you wouldn't mind doing this? If you can let me know about this then yes we will honour it, I would just need to see this. Thanks in advance!

                      • aminozcomau on 29/09/2018 - 17:08

                        @johnnytran: Thanks for this. I just checked on my phone and this one doesn't tell me if it's in or out of stock.

                        Correct me if I'm wrong, but I tried using the Optimum Nutrition Gold Standard 5lbs Chocolate Malt (currently on backorder @ Amazon, due in 1-3 weeks).

                        If I navigate to that same screen, it shows the "Add to cart", but it's currently on backorder. See these screenshots below (taken 2 mins ago):

                        Something in stock: https://www.dropbox.com/s/a0rrkbbwrwlxtsj/instock.jpg?dl=0
                        Something on backorder: https://www.dropbox.com/s/cp6xdvvwle6bjqz/oos.jpg?dl=0
                        The item on backorder on a mobile on that page: https://www.dropbox.com/s/hd0nohp6p6ratr0/Screenshot_2018092…

                        Please let me know. If it was indeed in stock after 7pm we will honour it, it's just that this was marked as out of stock at 6.50pm and the screenshot posted was for an order placed at 7.17pm which had a delivery time of 1-3 weeks, indicating that it was on backorder at this time. Let me know, thanks!

                        • Jay
                        • johnnytran on 29/09/2018 - 17:30

                          @aminozcomau: Hi Jay, I didn’t notice the back order items still appear there as well. I should have taken a better screenshot! I guess there’s no way of proving it was in stock st the time I purchased it apart from my word. All good

                          • aminozcomau on 29/09/2018 - 17:31

                            @johnnytran: Not a problem, just wanted to confirm.

                            Perhaps if anyone else either placed an order on Amazon, or took a screenshot at this time? Thanks in advance.

                            • Jay
                              Amino Z
            • aminozcomau on 30/09/2018 - 09:06

              @baldur: Please see my post this morning, if it was for Cookies we will.

              • Jay
          • cell on 29/09/2018 - 16:23

            @aminozcomau: I can also confirm that I placed an order at 7:15 pm on AminoZ, and at this time, the Amazon Site still had Cookies and Cream in stock not on backorder. Could you please confirm whether my order will be shipped? Thanks #109411740

            • aminozcomau on 29/09/2018 - 17:30
              +1

              @cell: Sorry Sarcopenia I missed this one before. I've just requested a screenshot or something to show it was "in stock" and not showing the "Usually dispatched within 1 to 3 weeks." message (indicating it's on backorder). I have instructed the team to contact everyone with orders after 7pm and offer the discount or refund (based on my comments above), however if I can see anything that shows that this was in stock after 7pm then we will definitely honour it.

              • Jay
              • cell on 29/09/2018 - 19:21
                +1

                @aminozcomau: Thanks for getting back to me Jay, great service btw

                I have a screenshot but it only shows 7:14, but surely you would understand a one minute difference it took me to place my order (7:15 on your website?) Hopefully, this is enough for me, @baldur potentially @johnnytran? Thanks

                https://imgur.com/a/T7IVM7Q

                • aminozcomau on 30/09/2018 - 09:02
                  +3

                  @cell: Thanks for that. Yep looks to be in stock at this time for the cookies flavour.

                  I've had a look through this and there is clear evidence that this was out of stock at 7.17pm for the cookies based on the screenshot and timestamp provided by ngenerous.

                  I am unsure at what time exactly it sold out, so we will extend the cookies and cream flavour until 7.20pm to be safe here. So any order placed on or before 7.19.59pm and before on cookies I will direct our customer service team to now honour. Any order for extreme milk will stand at 6.59.59pm.

                  Thanks again for providing this. We will always honour our commitments and I hope that this demonstrates that do value our customers. I completely understand that some people will be disappointed, but we do have our price beat guidelines in place to ensure that it is something that we can offer long-term. In a perfect world, I would love to have no guidelines at all, but that is also the best way to make a business go bust!

                  However again if anyone has anything contrary to this please do assist me here. We have a commitment and I believe we are going above our commitment here. But if I'm wrong on this please share, fair is fair.

                  As mentioned, over 90% of our price beats are honoured. I make a point to our in-store and online teams that it is our objective to approve as many as possible because it is something we aggressively advertise. Most of the price beats that are rejected is due to items on competitor websites being short dated (ie. not identical), out of stock or an incorrect price being submitted. Given that the guidelines are met, we do price beat sale prices (with or without coupon codes) and irrespective of whether or not we make or lose money from that sale.

                  • Jay
                    Amino Z
  • OZuser2128 on 29/09/2018 - 18:54
    +3

    Hi Jay,

    Aminoz have any evidence that it wasn't in stock on Amazon at 7:30 or 8:00?
    Because aminoz have to reject pending orders with some evidence. Aminoz website asks for web link n price available not a price we have purchased from an other store.

    • aminozcomau on 30/09/2018 - 09:07
      +1

      Please see this screenshot: https://imgur.com/00oS1XR

      This order was placed at 7.17pm. The 1-3 week lead time indicates that this was on backorder.

      • Jay
  • baldur on 29/09/2018 - 21:24
    +1

    I have just received the email below from aminoz.

    I regret to inform you that your price beat order was disapproved due to the following reason/s:
    1. Other store already out of stock of their Optimum Nutrition Gold Standard 100% Whey 4.5kg : Extreme Milk Chocolate and Cookies & Cream on deal by 7:00PM of September 28.

    I would like to offer you a 20% off discount (off your entire order that was placed) so you can still proceed with this order if you choose.

    Your order is currently on hold. Please let me know if you would like however to cancel the order and process a refund. If you would like to continue, we will need to collect additional payment of $55.07 via Paypal by logging in to your account. You may follow the steps below as guide:

    • pr0d1gy on 29/09/2018 - 21:33

      I can confirm that cookies and cream was still in stock after 7. I ordered around 7:20 and it was still in stock then.

    • cell on 29/09/2018 - 21:36

      received same email, I posted my screenshot earlier for Jay, hope this can be sorted soon

      • pr0d1gy on 29/09/2018 - 21:50
        +1

        I think they're using the time the chocolate flavour went out of stock. Cookies and cream was in stock till much later. Was even in stock at 7:30.. Not sure where they're getting 7:00 from.

        • johnnytran on 29/09/2018 - 23:40
          +1

          Yeah definitely going by the chocolate flavour. The choc was out of stock when I tried but the cookies and cream was in stock st 730 so I did the price beat on the aminoz website at 732. Sucks that we miss out when it was in stock.

  • boozler on 29/09/2018 - 22:41

    Why would you bother dealing with Aminoz they are clearly not wanting to price match just wait for the next Amazon deal, or go to Costco if you've got membership - I know I will.

    • cwongtech on 29/09/2018 - 23:02

      I didn't deal with Aminoz based on the risk factor.. but they are sticking by their words and honouring.

      Costco if you've got membership

      Price?

      • johnnytran on 30/09/2018 - 00:19
        +2

        Someone mentioned it’s $99 earlier. Better than the 20% off aminoz is offering, it goes on sale 20% off quite often

    • MegaBargain on 30/09/2018 - 00:38
      +2

      Yup. Will be cancelling all the SPAM that they've sent me for the last 24 hours.

      Done their dash with me as well.

      Support Australian business they said. You'll be looked after better they said.

  • kbtember on 30/09/2018 - 00:30
    +2

    I purposefully ordered with Aminoz as I wanted to support local business after reading all the comments, and yea the 10% price beat was great too but I wasn't too fussed as it came all the same with cashrewards. I didn't think about that there would be a game of counting minutes the next day. But that's okay, everyone is playing by the rules. Next time I will just go ahead and order from Amazon and not go through this.

    • MegaBargain on 30/09/2018 - 00:42

      With ya. The fact it took nearly 30 mins to get through their clunky checkout including having the credit card rejected 3 times stating to enter the name on card which was already in there didn't help either.

      This is where businesses shine or lose out.

      The checkout experience, the 24 hours of SPAM and the cancellation have me done. A nightmare.

      • aminozcomau on 30/09/2018 - 09:13
        +1

        Could you let me know how many emails you received in 24 hours? I'm concerned we either have a bug, or we're just sending out too much to you. Would love your feedback on this.

        Also thanks for the feedback on the checkout. I'm going to look into this. I know the website would have been clunky due to the enormous amount of orders processed at this time. However the credit card issue shouldn't have been affected by this.

        I really appreciate you posting up the complaint. The only way we can improve is by taking this stuff on board.

        • Jay
          Amino Z
        • pyramid on 30/09/2018 - 11:12
          +1

          It's bit harsh to say they spam your box. In total I have 3 emails 1. Order details 2. Invoice 3. Log-in details.

          Credit should go to Jay who is trying to reply every comment targeted at aminoz

        • MegaBargain on 30/09/2018 - 14:20

          9 emails and 3 text messages in total.

          • pyramid on 30/09/2018 - 16:45

            @MegaBargain: How many orders? 3?

            • MegaBargain on 30/09/2018 - 20:53

              @pyramid: 1 mate.

              • aminozcomau on 01/10/2018 - 09:08

                @MegaBargain: Would you mind letting me know the content of these emails? I do most of the coding on the website myself, so I'm really keen to know if we had a double-up of emails? 9 emails is a lot and I would agree that is very spammy…that's not normal so I wonder how that occurred.

                Normally we only send out an email for the confirmation and then we will email you login details if you're creating a new account. You may also receive an invoice. If it's out of stock, we'll let you know about this too in case it was missed on the website.

                You'll get an SMS order confirmation.

                Then when we pack and ship, you'll get the tracking number.

                Really appreciate your help MegaBargain.

                • Jay
                  Amino Z
  • The Monk on 30/09/2018 - 02:21
    +1

    Good luck with getting refunds from @aminozcomau for all you people who will miss out. They still haven't refunded me from 20 days ago even after repeated emails to them, unanswered phone calls and a response that they will credit my account. time for Mr Paypal to sort it out for me.

    • aminozcomau on 30/09/2018 - 09:09
      +4

      Can you PM me over your order number? I'll get onto this myself, I have no idea why this hasn't been actioned 20 days later. Circumstances like these please never hesitate to contact me directly, this is not acceptable at all. Thanks in advance.

      • Jay
        Amino Z
      • [Deactivated] on 30/09/2018 - 12:40

        Hi jay,
        Can you please ask your team to cancel order n process refund, as my order is on hold for 2 days now.

        Order #109411847 ON Gold Standard 100% Whey

        • aminozcomau on 01/10/2018 - 09:02

          Okay I've passed this on. Because of the public holiday today (and the weekend) there may just be a delay. I'm the only one working besides a skeleton staff on emails. Any issues feel free to PM me.

          Jay
          Amino Z

  • Cgyun2014 on 30/09/2018 - 11:00

    it is sad to hear my order have been cancelled.

    they use the same cutoff for cookies and cream.:(

    @aminozcomaua i would like to refund.

    • pr0d1gy on 30/09/2018 - 11:39

      I guess they are running a business and good chance deal is probably below their cost price. So anything to get out of honouring it even though when I ordered cookies and cream, it was in stock, not on backorder and their website verified it. That was about 7:30.

      • cwongtech on 30/09/2018 - 13:09
        +1

        it was in stock, not on backorder and their website verified it. That was about 7:30.

        That's a load of BS.
        I purchased Cookies n Cream from Amazon at 6:52pm according to my email time stamp and it was already on backorder.

        Extreme milk purchased at 6:56PM on Amazon, also on backorder

        7:00pm cutoff time for honuoring price beat policy is quite fair.
        7:20pm is extremely generous.

        • pr0d1gy on 30/09/2018 - 14:59

          Interesting. Here is a screenshot posted by someone above showing it in stock without backorder at 7:14, not to mention I saw it myself in stock later than that. Are you located in AEST timezone?

          https://imgur.com/a/T7IVM7Q thanks Sarcopenia

        • aminozcomau on 01/10/2018 - 08:54

          Thanks for sharing and of course for your support cwongtech.

          Clearly there is some degree of ambiguity here and because of that we are going to stick with 7.20pm for cookies and 7pm for extreme milk, both of which I am very confident are past the time at which Amazon sold out. I personally believe in giving the benefit of the doubt (and then some) and I think these times are well aligned with this. We're all looking to save some money of course and we have to do our best to look after our customers.

          In full honesty, this is well below our cost price (just in response to another comment posted). This is absolutely no reason for us not to honour the price beats which were placed while Amazon was in stock. We provide this guarantee and no where in our guidelines does it state that our price beat is at our discretion whether or not it is profitable. I personally am very opposed to that as it is too far in our favour, and frankly not fair to our customers.

          Of course if anyone feels that this is an unfair decision because you have missed out on these deadlines, we are offering the 20% off your entire order (not restricted to just the ON Whey purchased) or a full refund. Reading through these comments, even though there has been a huge amount of support, I am 100% aware that there are some unhappy customers of ours. I completely understand and I am more than happy for you to reach out to me via a PM and engage in a conversation.

          But as always I am extremely grateful for the support we have received. For any customers that will no longer shop with us, thank you anyway for your support to date and please reach out to me - even if you just want to complain.

          • Jay
            Amino Z
          • aminozcomau on 01/10/2018 - 09:21

            @aminozcomau: Oh and just one further note on this to explain something I missed before, at 7:14 Amazon is showing 2 units left. At 7:17 I have an order that is showing cookies is on backorder (posted publicly in here with 1-3 week lead time, as opposed to the 7:14pm screenshot showing delivery by Oct 2).

            Given the rate of sales we had on our website, it is not a stretch to assume that 2 units were sold within 3 minutes on Amazon. So these two screenshots do make sense and this is why we have said 7.20pm as the cutoff for cookies.

            • Jay
              Amino Z
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