EB Games 7 Day Return on a PS4?

pinkwick on 28/09/2018 - 10:21

Hi everyone, I've been thinking getting a PS4, but I'm on the fence whether to get a Pro or Slim. I don't care too much about having the best looking games, but I do have a new (cheap) 4K tv. I suspect the PS4 slim should be enough for me, and it would be cheaper, but I wonder if I'd regret getting it once I get home and the graphics look meh on my tv.

If I bought a slim from eb games could I then just return it, within 7 days, saying that I changed my mind? Would I get a full refund, cash (if I were to decide to get a pro, I'd wait for a deal rather than buy it right away)? I know they do it with games, but I'm wondering if they'd be "difficult" with consoles.

Does anyone here have experience with refunds with them?

Gaming

Related Stores

EB Games Australia
EB Games Australia

Comments

  • boomramada on 28/09/2018 - 10:29
    +4

    Ask EB Games before you buy it?

    • pinkwick on 28/09/2018 - 10:44
      -7

      I guess it feels a bit shady to ask, I'm not sure why. I wanted to know if anyone else had dealt with them before, to feel safer.

      • Godric on 28/09/2018 - 10:52
        +8

        Nothing shady about enquiring on a company's policy, that's what responsible consumers do.

  • silverrat23 on 28/09/2018 - 10:40
    +1

    Call them.

  • Sage on 28/09/2018 - 10:47

    Yeah you can do this with consoles too. I remember reading about it here but haven't done it myself.
    Also don't forget preowned consoles will have a longer time before you need to return it. It would also mean less worry about it being in the same condition.
    Check out this link

    • pinkwick on 28/09/2018 - 10:56

      I guess that's what I was trying to avoid: look like I'm trying to abuse the service and "rent" a console for free for a weekend.

      • HighAndDry on 28/09/2018 - 11:09

        If they offer it, they do it for a reason. In this case - to encourage people who're on the fence like yourself to buy it. I'm not sure you get a refund for a new (as opposed to pre-owned) console though - ask EB to confirm.

  • FireRunner on 28/09/2018 - 10:54

    EB Games Terms and Conditions

    19.1 Change of mind

    If you have simply changed your mind and you are able to provide a valid receipt, or you are a member of our loyalty program EB World, EB Games may offer you an exchange or refund provided that the merchandise:
    -is in saleable condition
    -is unworn or unused with all original packaging and content included
    -is not subject to the exclusions listed below
    and the exchange or refund is sought within 7 days of purchase.

    • pinkwick on 28/09/2018 - 10:59

      This means I can't do it.
      How do people return games, then? I've read they refund them.

      • FireRunner on 28/09/2018 - 11:05

        I'm not sure. Most games aren't sealed so maybe they just take it back provided it looks unused?

        • aragornelessar on 28/09/2018 - 11:17
          +1

          You'll hear about the multitude of stories of people buying new games and getting shoddy used copies if you visit the EB online sales threads :)

      • Jay43 on 28/09/2018 - 13:34

        EB members get 7 days satisfaction returns guarantee. The highest membership tier gets 10 days. You need to log in to your EB account on their site and then look at your carrot rewards to read about the membership rewards.

    • HighAndDry on 28/09/2018 - 11:09
      +1

      Key words:

      may offer

  • CyberMurning on 28/09/2018 - 11:09
    -2

    microsoft and apple (direct store not retailer) are best, you can open use and then return, no question asked

    • Shekster on 28/09/2018 - 11:27
      +2

      Doesn't really help OP considering neither of those stores sell PS4's…

  • cypher67 on 28/09/2018 - 12:38
    +4

    What are you hoping to achieve in the first 7 days that would change your mind.
    Do you expect to plug in the slim, start using it and go, geez this isn't good enough, I should get the Pro?
    You would know exactly the differences prior to purchase so just work out/research what you want and then get that.

  • Yummy on 28/09/2018 - 13:30
    +1

    Get Pro.

    Case close, no headache.

  • dragong87 on 28/09/2018 - 17:49
    +1

    If you only need it for a week - Do you have friends you can borrow one off for a week?

  • Strahany on 29/09/2018 - 08:36

    I remember being told that hardware does not come under their 7 day return policy. May be correct, may not be; but I was definitely told this by a staff member.

  • reactor-au on 29/09/2018 - 09:38
    +1

    Can't believe OP doesn't know anyone that owns a PS4…..

  • Iamnotcheap on 29/09/2018 - 13:40

    I heard mixed whispers that games returned under the satisfaction guarantee are actually marked as pre-owned in return.

    Get a pro.

  • djones145 on 29/09/2018 - 21:29

    got friends or relo's with a ps4 slim or pro
    maybe aask them to borrow it for a week

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