Seeking Advice - Warranty? Damage to Digitizer - Samsung Galaxy Tab S2

Lsaleseeker on 25/09/2018 - 11:34

Hi all,

I am seeking some advice/ assistance regarding a possible warranty claim, regarding damage to a samsung tab s2 tablet caused I believe by putting the oem case on (internal clip) .

I bought a used s2 4g tablet off buy and sell to upgrade from my aging tab a wifi. It is a 9.7" Sm-T815y. Was a bargain, as new condition and ran like dream for two weeks (compared to the aging tab a).
Being a cautious guy and wanting to protect my investment I bought a samsung slim fit, folding genuine case and a tempered glass screen protector.

Upon putting the case on (I struggled a bit) clipping the clips in, i took my time looked up instructions on the samsung site and on youtube. I tried holding and squeezing it on to no avail, then pushing it flat on the table. I clipped it on and it looked a treat. Really happy with the form. The next day I grabbed the tab only to notice blackness on the screen and by the end if the day the screen was fully black. I have since found an internal screen crack in the top left. I believe this is the digitizer. The external screen isn't cracked.

I have spoken and emailed samsung as I feel it is due to the case clips pushing through? But they cannot/ will not look at it without the proof of purchase.
I have made contact with the sellor and requested proof of purchase, offered some payment and requested they contact telstra where they got it, for proof of purchase, but no luck yet.

Any advice on how to procede? If I would have any joy with this

Can I use any proof of purchase? Ie if someone has a reciept from buying the same tablet?

Anyone had a similar issue?

Thanks in advance

Computing

Comments

  • HighAndDry on 25/09/2018 - 11:51

    I bought a samsung slim fit

    Are you sure this was to fit the Tab S2 you have? Samsung has a lot of models.

    Upon putting the case on (I struggled a bit) clipping the clips in, i took my time looked up instructions on the samsung site and on youtube. I tried holding and squeezing it on to no avail, then pushing it flat on the table.

    Sounds like you broke it putting the case on. I'm pretty sure technically the warranty doesn't cover accidental damage (or deliberate/negligent…) but most times if it's under warranty they'll accept it, so long as you have proof-of-purchase etc.

    • saleseeker on 25/09/2018 - 16:35

      Can confirm was correct case for model.

      Not sure that I have the finger strength capable of breaking the internal screen, but not getting the case to clip in.

      Herein lies the issue. If it takes that much pressure to clip in, how can the internal screen not be strong enough to withstand the pressure?

      Thanks.

      • HighAndDry on 25/09/2018 - 16:53

        Can confirm was correct case for model.

        Do you have a link for the exact case you bought? And:

        then pushing it flat on the table.

        Sounds like you put a bit of force on the tablet - and obviously you broke the internal screen. Not saying a warranty claim will 100% not be successful, but there's a lot of reason there for Telstra or Samsung to deny a claim.

        • saleseeker on 25/09/2018 - 19:17

          https://www.samsung.com/uk/mobile-accessories/book-cover-bt8…

          https://youtu.be/4Fn0y4_JGGQ

          Hopefully these links work

          Appreciate your thoughts, but if anything the force in the table was less then been two opposing forces (finger and thumb) if anything the damage came from the direct force of squeezing.

        • HighAndDry on 25/09/2018 - 19:34

          @saleseeker: That video has terrible advice. Wtf is:

          You have to press so hard it feels like you're going to break the tablet, and then you have to press even harder

          ???

          If you followed that advice and actually broke your tablet…. I'm sorry but that probably wasn't the smartest thing to do. Because if it feels like you're going to break the tablet, it might be breaking the tablet.

          I have a friend with one of these - it doesn't take that much force.

          More productively - it also matters how you press. Whether you're placing pressure against a wider-area of the tablet, or focusing a lot of pressure against only a point or a few points on the tablet. The former spreads pressure and is safer, the latter might just put a hole in something important.

        • saleseeker on 25/09/2018 - 20:54

          I will confess that i just googled a youtube video today for that link. That may have not have been the exact one - it was more for people to see how the clips look and function as i didn't know prior to buying this case.

          In saying that, it was super tight i took time to make sure the space was the correct distance such was my concern.

          Really appreciate your input.

  • thatonethere on 25/09/2018 - 11:56
    +4

    You can get electronic proof of warranty from Telstra by just entering your IMEI here: https://www.telstra-online.net/ePOW/

    • saleseeker on 25/09/2018 - 16:38

      Checked thankyou, I wasn't aware of this. I cannot print the proof of purchase, but can see the warranty expired in June.

      This would be more an issue of samsung replacing under good will / faulty tab design. Here's hoping.

  • geek001 on 25/09/2018 - 12:02
    +1

    I think you will have a hard time to get Samsung to honour the warranty. Proof of purchase issue aside, it looks like you have damaged the LCD screen on the inside causing the liquid crystal to leak out. That's why you were seeing it black on one side and then eventually the entire screen. I think that would fall under physical damage and it would be really obvious once the technician open up the tablet. You can take a chance to go through Samsung, but chances are, they will deny the claim due to physical damage, and you will have to pay the "inspection" fee as well.

    • saleseeker on 25/09/2018 - 16:40

      Agree with this. Appreciate it is my word against theirs. Imagine yourself putting a tight screen cover on your phone/tab. You follow the limited pictographical instructions, get it on and then see the screen is broken. Do you (or me in this case) own that or ask some questions of the manufacturer of the case and the tab?

      • HighAndDry on 25/09/2018 - 16:58
        +1

        Do you (or me in this case) own that

        ….. This. Electronics is not an area where the maxim of "If force doesn't solve the issue, you're not using enough" applies. You may well have received a defective case - but if you broke the tablet by trying to force the case on despite reasonable force not being enough…. that would still be on you.

        In any case - you're right in your comment above: Can only depend on Telstra/Samsung goodwill at this point.

  • follow on 25/09/2018 - 12:05

    Send it to Telstra instead

  • Opto on 26/09/2018 - 13:50

    Can I use any proof of purchase? Ie if someone has a reciept from buying the same tablet?

    Ever heard of fraud?

    Why don't you try it and see what happens.

  • saleseeker on 26/09/2018 - 15:23

    Thanks
    If someone had a reciept for this model please pm me.

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