Is my laptop's behavior normal?

[Deactivated] on 21/09/2018 - 05:56
Last edited 21/09/2018 - 05:57

Hi all
I recently purchased (about 5 days ago) a hp 15" laptop 15-db0125au from a store. It has:
AMD quad core Ryzen 2500u processor;
win10, 8gb ram;
128 gb SSD and 1TB hard disk drive.

When I turned it on and began using it, I would notice the fan continuously on. The sound isn't loud or obnoxious, but it can be heard when I carefully listen closely. I haven't installed any major apps, and this even happens in light browsing and even when the system is idle most times.

I called hp support who recommended I update the bios, which I did. They were excellent enough to give follow up calls, and just yesterday, one of their staff suggested I get a replacement evem when I wasn't sure it would be a big deal. I have been given a replacement authorization to take back to the store for replacement

In addition, I would like to also mention that beside the fan "problem", the laptop works fine and the windows is smooth, although I got the "blue screen of death " couple of times, which I guess was as a result of outdated drivers.

My question thus is whether the supposed problem with my laptop is normal with that brand or not. I quite like the laptop, and I don't know if a replacement would make a difference in performance?

Computing Computer Laptop

Comments

  • Nugs on 21/09/2018 - 06:02
    +13

    recently purchased (about 5 days ago)
    "blue screen of death " couple of times

    yeah, I'd be happy to swap that.

  • EightImmortals on 21/09/2018 - 06:16

    "My question thus is whether the supposed problem with my laptop is normal with that brand or not. I quite like the laptop, and I don't know if a replacement would make a difference in performance?"

    Did you want greater performance or did you want the problems fixed?

    • [Deactivated] on 21/09/2018 - 06:35

      I want the problem fixed

      • EightImmortals on 21/09/2018 - 07:14

        Simple then, ask for a replacement. :)

        The same model should not be any difference in performance.

        • [Deactivated] on 21/09/2018 - 07:49

          Thanks. I will be going to the store today, but decided to seek opinion before I go. The authorization mail also stated I can request an equivalent of the model I purchased, so if it's a problem with the particular brand, I may be requesting a different brand
          Thanks again

  • Colombian on 21/09/2018 - 07:12
    -1

    a hp 15" laptop

    big mistake here I'm afraid.

  • Clear on 21/09/2018 - 07:44

    Definitely not normal. If you're getting a BSOD so early on there is definitely a fault and I'd return for a replacement.

    HP support for warranty is quite good too. If they say you should replace it then you should.

  • theHMASfriendship on 21/09/2018 - 07:47
    -2

    What did the store say when you asked them?

    • [Deactivated] on 22/09/2018 - 06:14

      I posted this question before going to the store. Went to the stire yesterday and I ve been refunded via a gift card.
      Thanks

  • John Kimble on 21/09/2018 - 08:03

    Isn't it only meant to fan if the CPU is getting hot? What does Task Manager say when the fan turns on?

    This happens with my crappy work laptop and wife's 8 year old MBP…

    • cwongtech on 21/09/2018 - 10:35

      Depends.

      Windows 10 recently disabled all advanced power options, you can re-enable them with a regedit value edit.
      My work laptop goes into jet engine mode whenever plugged into power but is absolutely fine on battery.

      Active vs Passive for cooling policy..

  • Marty-69 on 21/09/2018 - 08:05
    +1

    If all the drivers and BIOS are up to date and you get a BSOD, swap it. Sounds like a hardware issue to me. The fan noice might be controlled by a setting in the BIOS, something like always on or silent mode.

    • blonky on 21/09/2018 - 09:34

      Was looking at this yesterday - my 15" pavilion has 'Fan always on' enabled by default - when disabled I didn't actually notice anything different

  • hawkeye on 21/09/2018 - 09:51
    -1

    CPU could be broken from MB or heat sink in the build
    https://www.alcpu.com/CoreTemp/ handy tool but take it back

  • vinni9284 on 21/09/2018 - 10:33
    +1

    I have been given a replacement authorization to take back to the store for replacement

    • Take it back to the store. You wouldn't be asking for opinions here if you were 100% happy. Plus HP has also given you an RMA. Therefore they know that model might be a dud batch.

    • Try to see if you can get another HP with an Intel & dedicated GPU combo for the same price. IMO the Intel & GPU combo is better however might be more expensive. See if you can pay a little extra for it and it is within your budget.

    Model number with have "tx" at the end prefix rather than "au" e.g 15-db0125au / 15-db0125tx

    T = Intel CPU
    X = Dedicated GPU

    rather than

    A = AMD
    U = Integrated GPU

    Good luck.

    Cheers

    • [Deactivated] on 22/09/2018 - 05:47

      Thanks for the suggestion.

    • [Deactivated] on 23/09/2018 - 05:47

      Suprisingly, I got to one of the stores (Jb hifi) and got the last one clearance of hp 15-cb059tx at $10000.
      Thanks for the help mate

      • alvian on 23/09/2018 - 07:07
        +1

        That's one extremely expensive laptop.

        • [Deactivated] on 24/09/2018 - 07:31

          I meant $1000. Typo

  • N1NJ4W4RR10R on 21/09/2018 - 19:41

    Definitely not normal.

  • [Deactivated] on 22/09/2018 - 05:50

    Update!

    I went to return back the laptop and was refunded the full amount in a giftcard,so I can take it to any of their chain of outlets to purchase any model of choice.
    Thanks for the help @ everyone

  • [Deactivated] on 23/09/2018 - 05:46
    +2

    After searching around many stores. I was able to get a HP Pavilion 15-CB059TX at clearance and bargain sale of $1000. It has the GTX 1050 graphics card, core i7 7700 very strong battery… ssd … etc etc. Really happy to get this considering the previously returned laptop was $855, this felt like a steal.
    Thanks Ozzbargainersss

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