Anyone Had This Happen to Them?

Chemiluminescence on 28/02/2011 - 18:15

Last year in April I purchased The Unit: The Complete Series (19 disc set) from Chaos.com. I only just got up to the last (third)disc of the third season a few days ago, and after attempting to play it I was greeted with the same episode line up as the first disc of the third season. The labelling of the third disc indicates it is the third disc but upon playing it it obviously is not. So essentially I am missing the last few episodes of season three.

I contacted Chaos about returning it as it is obviously faulty and received a response informing me they are unable to take it back due to 'supplier agreements, where we only have a certain amount of time before we can return proven faulty products to them when they are still classified as new'.

Since I was sold faulty goods am I protected under consumer law no matter how long ago I purchased it (which is less than a year). I just don't think this is very fair.

Thanks in advance

General Discussion

Comments

  • Hintswen on 28/02/2011 - 18:17

    It has taken you that long to watch it?

  • Chemiluminescence on 28/02/2011 - 18:24

    I bought it on release but yes it has as I collect a lot of DVDs and tend to watch them later when I have time. It can take me time to get between seasons as I might start something else.

  • bendertiger on 28/02/2011 - 18:26

    Take it up with the department that does consumer affairs in your state.

  • issh on 28/02/2011 - 18:29

    could it be fakes(wrong image printed on disc), very easy mistake?

    just asking as i have not bought from Chaos..

  • rack on 28/02/2011 - 23:19

    Is chaos.com an australian business cos i thing DFT and ACCC has powers on Australian businesses only.

  • bendertiger on 28/02/2011 - 23:28
    +1

    Well, you could get a friend to order the same set, exchange the bad disc with a new disc and have your friend mysteriously have the same problem as you? That way, they send the whole new lot (with the old faulty disc) back and get a full refund for it and you have the proper dvd that your missing?

  • Chemiluminescence on 01/03/2011 - 20:58

    Yeah they are an Australian business based in Melbourne. The discs don't have any obvious indications of being fake, such as spelling or bad looking printing.

  • spacemansam on 01/03/2011 - 21:06

    I had a similar problem with a 2 disc Andre Rieu DVD I bought from BIG W, I was happily offered a refund or replacement, so hopefully chaos.com will do the same for you!

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