How Many Dead Pixels Can You See? AOC Monitor Warranty

tryonthis on 11/09/2018 - 14:17
Last edited 11/09/2018 - 16:42

Hi guys,

I recently bought an AOC Q3279VWFD8 monitor whilst I was still o/s. Upon returning home (after the original 30 day warranty), I've plugged in the monitor for the first time and I've noticed a cluster of dead pixels.

I have made myself aware of AOC's monitor warranty, which states that an AOC monitor "shall not show more than 3 dark non-performing pixels appearing as a black dot on a bright or white background" which is valid for 3 years (https://au.aoc.com/files/warranty/AOC%20LED%20Quality%20Stan…).

My question is… how many dead pixels can you see from these pictures I have taken? Just want to make sure my eyes aren't playing tricks on me before I send this monitor back!

https://imgur.com/a/X43QMPt

https://imgur.com/a/4qUITBq

https://imgur.com/a/FBiCihy

Also, does anyone have any experience with AOC warranty? The lady I spoke to on the phone mentioned the entire process of sending back my monitor to receiving a new one (under warranty) can takes ~1-2 months which seems slightly excessive?

Thanks in advance!

Computing

Comments

  • HighAndDry on 11/09/2018 - 14:49
    +1

    Maybe email the pictures to AOC first to confirm? It looks like arguably 3-4 to me, but it seems they're not completely dead pixels as much as.. I don't know, paraplegic pixels?

  • abb on 11/09/2018 - 15:32
    +2

    Try reading the next line of the warranty ;)
    I think you're probably entitled to claim under this stipulation:

    2 non-performing pixels of any type located less than 10 mm from each other.

    However, "non-performing" is not clearly defined. I think it's vague enough that you can argue a (nearly-)dead subpixel LED qualifies.
    However, the document you've linked applies to monitors sold within Australia only.

    What do you see under the below-specified conditions ? Your photos are extreme close-ups which might distort the perception.

    To identify non-performing pixels, the monitor shall be viewed under normal operating conditions, preferably in its native resolution, and from a normal viewing distance of at least 50 cm (16 in.).

    • tryonthis on 11/09/2018 - 16:03

      Thanks for taking the time to reply.

      You're right — I completely glossed over the next line of the warranty document. I've sent AOC Warranty an email with the photos attached so I'm waiting to hear back from them.

      The monitor was SOLD and PURCHASED on Ebay.com.au whilst I was traveling overseas. Sorry, I perhaps should have made that a bit more clear. I mentioned I purchased it whilst traveling overseas, as I didn't have a chance to check for faults, etc within the first 30 days of purchasing it (which means I could have returned it to the seller instead). If that makes sense?

      Here's a pic from approx 50cm away (the cluster of dead pixels is just below this sentence)… https://imgur.com/a/FBiCihy

      • devz on 11/09/2018 - 16:08

        Did you purchase using PayPal? That can become a factor in terms of getting it returned and/or receiving a refund (from the seller) based on you not receiving a working product (unless the description stated 'as-is' or 'minor issue' or similar)

        • tryonthis on 11/09/2018 - 16:13

          I purchased the item brand new from a major seller (who have a physical store in NSW) on eBay.com.au

          Unfortunately, as I was in the process of relocating back to Aus after being away for 2.5 years, I used an Aus debit card instead of PayPal to save $$ on not using my UK PayPal account (if that all makes sense). Bugger.

  • Diji1 on 11/09/2018 - 15:58

    If you bought it in Australia AOC is just dribbling shit because you have ACL rights.

    • Adz81 on 11/09/2018 - 16:18

      How are AOC talking shit?
      He's still awaiting the reply from them? They haven't (that I can see) said they won't replace it, just that the process may take a month or two.

    • whooah1979 on 12/09/2018 - 16:32

      Yes op’s purchase is covered by acl. A few dead pixels is a minor fault. The manufacturer may choose to give op a free repair instead of a replacement or refund.

      • abb on 13/09/2018 - 08:20

        If the technology to repair pixels within a panel existed, we wouldn't have this problem in the first place!

  • alvian on 12/09/2018 - 02:18

    Those are not dead pixels, you can see the sub-pixels lit up fully in the first image behind the blackness. Those are spots on the LCD matrix and they are "radiating" from the black division lines. I had a Samsung monitor with this problem and Samsung replaced the LCD panel thrice, but with each new panel new spots were found in different locations. They refunded me after my fourth complaint.

  • the Unforgiven on 12/09/2018 - 16:24

    I wonder if it would be worthwhile to massage the area a bit to see if it can excite those pixels to life
    don't tell AOC that you did it thou

  • N1NJ4W4RR10R on 12/09/2018 - 21:23

    Assuming you're an Aussie and that's a legitimate ASUS sold product, I'm pretty sure that comes under detective product.

    1-2 months is likely just them covering themselves. At most I'd expect 1 month. Make sure you keep communicating throughout the process to make sure they know you do give a dam about how long it takes.

  • the Unforgiven on 14/09/2018 - 09:33

    I didn't know ASUS made AOC monitors

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