ISP Aussie Broadband said today that it appreciated the ACCC’s choice in an administrative ruling, rather than a fine, over its use of the term “congestion-free” to describe its network.
Managing Director Phillip Britt said:
"… we accept that the ACCC works in absolutes, and that congestion-free is an absolute description. In accordance with the ruling, we’ve now removed that term from all our advertising and communications.”
Phil said Aussie Broadband will continue with its practices to manage congestion, such as stopping sales when customers in an area have hit 80% usage and there is a wait for more bandwidth upgrade.
“We’ll also continue to publish our daily CVC graphs so customers can see transparent evidence of our network capacity and usage,” he said.
ACCC: ISPs Cannot Use The Words "Congestion-Free" Unless They Can Guarantee It
Last edited 09/09/2018 - 12:02 by 1 other user
Comments
You love them for misleading the consumer?
I love their reliable service and great customer care. They are not perfect. Just like you and me.
Shut up, I'm perfect
Correct me if I'm wrong but the CVC Graphs are from the day before?
it wouldn't be much good if you need to know now and that's normally the time when you'd want to know.
Never experienced congestion before on my 6 years of NBN. Mainly because I didn't cheap out with hopeless startups.
I wonder how long it's going to take Telstra to grow from a hopeless startup to a Large Mature Provider?
Funny. I actually used to work for one of their subsidiaries in HK ;)
Lol
"… we accept that the ACCC works in absolutes, and that congestion-free is an absolute description…."
Except for when it comes to "Unlimited" apparently…
I love ABB