I bought a buffet worth $1738 from a furniture store in Canberra. The day it was delivered I noticed 3 clearly visible cracks on the marble top. I immediately called the store and sent them email with photo attachment. Store manager agreed that with my claim and told me that buffet would be replaced.
Two weeks later when replacement arrived, I inspected the buffet in delivery truck itself. It turned out that new buffet was in much worse condition than existing one. I immediately called the store and asked for the store manager. Sales girl told me that store manage is not available. When I explained her the situation she told me that they will order new buffet which will arrive in couple of weeks.
Three weeks later I called the store again when I didn't hear anything from the store. This time store manager tried to talk me down saying he did send new buffet last time and it has cost him $300 on delivery. When I challenged him about the product condition, he in fact told me this was the floor stock and one of good ones. First of all I paid for new stock and without my knowledge they tried to send me floor stock. Secondly the one they send second time was almost falling apart.
I have shot an email to sore head office to either replace or take back the buffet with full return.
I also have a dresser yet to be delivered by them. Can I return this outstanding item awaiting deliver as I dont trust quality of the product any more.
What further action I can take if store refuse to return faulty product.
You can ask. You're not entitled to.
ACCC? Cross that bridge when you come to it.