Claim Qantas Points from Westpac Credit Card

LMichaelR on 24/08/2018 - 19:52

I just got off the phone with a customer service member at westpac and they told me I didn't receive the bonus points from this offer https://www.ozbargain.com.au/node/350966 because I didn't pay the annual fee of $250.

I have a home loan with westpac and I was reading through the comments, which said the annual fee would be waived if you have the premier advantage package, which I do, and I pay $395 annual fee which should cover the fee for the credit card

Can anyone help or had a similar situation?

Thanks in advance

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Comments

  • serpserpserp on 24/08/2018 - 20:21
    +2

    Call them back and say what you said above. It isn't hard.

    • MichaelR on 25/08/2018 - 22:26

      I did they said it was in the T&C's but i can't seem to find them for this deal

  • chumlee on 24/08/2018 - 20:56

    What do the T&C's state?

  • iceshadow on 24/08/2018 - 21:32

    Call the Altitute Rewards team (1300 859 100). Could be due to Westpac not correctly loading your Qantas frequent flyer number details onto the system. I only found out as my monthly points weren't being credited to my Qantas account and wasn't until I called the above number that I found out about this issue.

    • MichaelR on 25/08/2018 - 22:27

      they have my qantas number as I still get the monthly points from cc spend. Thank for reply

  • coolsteps on 24/08/2018 - 22:37
    +1

    i always get the run around when i call and transferred to many different depts. wbc has very poor phone service i wasted over 1 hr on the phone today but i was polite and firm asking for a missing $10 westpac extras credit and asked to have it escalated finally a complaints manager agreed it was poorly handled and offered me $50 credit for WASTING my time. you can also submit via a online complaint web form if all fails or dred the call centre staff

  • smasher on 25/08/2018 - 08:22

    I got this deal fee free under a package https://www.ozbargain.com.au/node/271110 and got the points. But in your deal it says bonus points not available to people on packages. Might be why(?)

    • MichaelR on 25/08/2018 - 22:33

      yea that's what they said to me but I can't confirm that because I don't have the T&C for this deal. That's a real bummer if that's the case. Shouldn't have blindly trusted ozbargain comments. Hopefully I can pay the annual fee and still be eligible to get those points. Will call again Monday. Thanks for the response

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