Amazon Prime - Charged for old U.S. Account

LMassive Flog on 24/08/2018 - 10:09

I logged onto Westpac online banking this morning and happened to notice this transaction:

DEBIT CARD PURCHASE Amazon Prime Amzn.com/bil USA USD 12.99 incl. Westpac Foreign Transaction Fee AUD $0.53

Transaction date 21 Aug 2018
Amount -$18.33

(Note: I have a debit Mastercard linked to my bank account with Westpac…)

Long story short, I knew full well I hadn't bought anything from Amazon.com.au on that date. Via their website, I got Amazon.com.au to call me to dispute the transaction. The bloke I spoke to was helpful. He pointed out that it appears the U.S. site has charged me for Prime membership. He has told me he will contact the U.S. site on my behalf, cancel the Prime membership there and get them to issue me with a refund.

Background: I had an account on the U.S. site for many years, which I used very occasionally. I recently switched over to the Oz site using my old membership details and started a trial Prime membership back in July. I cancelled Prime the day before I was going to be charged for a new month.

For anyone that did what I did, switching over their old membership from the U.S. site to the AU site and trialling Prime membership, please check on Amazon.com that you aren't going to be charged for Prime U.S. membership.

While I'll receive a refund, I'm guessing I'll still be out of pocket for the currency conversion fees. Bugger all, but I'm guessing I'll have to wear it.

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Comments

  • carlJack on 24/08/2018 - 10:49

    I had US Amazon Prime as well. When I got the Australian Amazon prime I forgot to cancel the US one. My credit card was charged so I asked them to cancel my US Prime account and refund the amount. No problems at all.

  • this is us on 24/08/2018 - 11:00

    I have Amazon Prime US and created a different Amazon AU account to try Prime AU. I'm keeping Amazon US because I like Amazon Prime Video (US database). Having an Amazon Prime membership (US), I wish I could use the Prime benefits here is Australia (free express delivery) but that's not the case.

  • ryan1jz on 24/08/2018 - 12:23

    Over the past few months, I've purchased 2 or 3 items from overseas. There was either an issue with the product or the shipping, (paying for tracking and not getting it) and so I had money refunded. The currency conversion fees were ALSO refunded. So from my recent experiences, you should get all your money back!

  • Massive Flog on 24/09/2018 - 17:04

    After contacting Amazon AU by phone back in August, I was assured that the U.S. prime membership would be cancelled and that I'd be refunded.

    Lo and behold, I was charged again for U.S. Prime membership a few days ago. Another phone call and I've again been assured it will be fixed. Not the end of the world, but irritating and a waste of my time.

    • Palamedes on 08/01/2021 - 08:12

      You are lucky someone helped. I have a dispute running with Amazon AU currently. The email address they gave me to reply too bounces the mails I send!

      I contacted phone support and the woman who tried to help was useless. Heavy Indian accent and very noisy background where I was also hearing about 4 other operators. She consistently recorded my info incorrectly.

      Finally she said a specialist would contact me in 48 hours. Guess what? No one called me back so my account is still on Hold.

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