In Praise of MyRepublic (RSP / ISP)

IVI on 17/08/2018 - 15:43
Last edited 17/08/2018 - 15:53 by 1 other user

So, the Retail Service Provider from Singapore (like MyNetFone, before them): MyRepublic continues to please and impress me.

OK, I no longer get Unlimited 100/40 for $60/month, but all NBN prices are rising. I’ll be dropping to NBN50: 50/20 nominal speeds. But I do get the option to hop up to 100/40 or, after doing that, to hop back to 50/20 (at $70/month) on a month-by-month basis, with No Extra fees for switching Up or Down in speed.

(Of course, one pays $15 more for each month I’m enjoying 100/40. And - in the back of my mind - I know that’s really $25/month more than I used to pay for 100/40, before the price-rise.) I didn’t ask if one can do that kind of thing with Static IP addr or not (I doubt they’d go that far).

As my modem’s warranty has expired, I ordered a premium modem (USB 3.0, Gigabit N/W ports, can support more WiFi devices at once, etc.) for $99. (All their modems are Dual-Band.)

I insisted on a 24 month contract, both to get the $99 price & to (hopefully) get a 24-month Warranty, as well as price stability over the same period.

Can anyone top that…? ;-)

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Comments

  • follow on 17/08/2018 - 16:09

    Exetel if you want a modem

    • IVI on 17/08/2018 - 19:25
      -1

      I think they charge Refional users more, saying that they can’t sell to refional users,
      so such users have to buy NBN directly from NBN co. (Sounds like nine sense to me
      used to justify the higher price offered.

      Another reason iI’m staying w/ MyRepublic: “No BS”

      • Clear & Complete CIS w/ Clear, Tabular Price lists

      In our negotiation, armed as I was with info gleaned from a Quick scam of the NBN50 CIS
      I could get all that I wanted (except my old $60 / month for Unlimited 100/40 price, that
      we’ve enjoyed (with.No “Regional User” extra charges) since June 2017).

      MyRep was an Excellent Choice from the Beginning, saving me also the risk & any delays
      or interruptions in service, due to “Switching-RSPs” issues.

      This “Same Old, Salem Old” was & seems still to be Quite Satisfactory, IMO.

      • follow on 17/08/2018 - 19:32

        TPG?

  • dylo on 17/08/2018 - 16:11
    +3

    Not sure why you would choose a 24mth contract to ensure a 24mth warranty on the device?

    • scrimshaw on 17/08/2018 - 16:39
      +3

      Most brands that I know of actually has a three year warranty. TP-Link and ASUS for e.g

      you definitely didn't need to lock yourself into a contract to get them to enforce warranties.

      My TP-Link stopped working after 2.2 years and I sent it back to the vendor (Wireless1 in western sydney) and then got a new one.

    • IVI on 17/08/2018 - 19:35
      -1

      I didn’t do my homework on the Modem… but the 1st one (brand: Technicolor?) has been a fine Dual-Band w/ USB (enables file sharing on your LAN, i’m told)., etc. Has been Fine, too.

      Yup, 12 mon warranty “cost-saver”…

      Oh, yeah, there’s an odd doc’t listed on the Legal page… waiver of consumer rights (i didn’t read it, but I bet it’s the kind of thing that might Preclude a co. from going broke, eg, from a flood of TIO Complaints (that generate a fee- payable by ISP/RSP for each complainant who lodges an identical complaint (deemed to be valid), even if the cause of the issue is beyond the control of MyRepub. (eg, like those Telstra “ o space in the exchange OR no DSLAM available, etc.)

      Someone, Go read it & tell us why you don’t trust / like it. ;~)

  • Axelstrife on 17/08/2018 - 16:45
    +5

    They suck and are more expensive than there competitors now for 50/20
    I cancelled and switched to Mungi 50/20 for $64.95 a month compared to Myrepublics $69.99 a month and i will not suffer thanks to Myrepublics terrible CGNAT crap they have on there NON gamer pro plans as Mungi has Dynamic IP.

  • gooddealmate on 17/08/2018 - 18:04
    +4

    I'm with My Republic,I've now had no internet for 3 days, was in a queue for 40 mins before my call was answered and another 30 mins on the phone and they still have no idea what is wrong. Now have to wait until Monday for a tech rep to get back to me before I can expect anything to happen.

    Must admit, had no issues before this but this has me slightly pissed off.

    • IVI on 17/08/2018 - 19:38
      -1

      I grant you that… I did all my negotiating via Live Chat… they were Quick to Reply & fair in my negotiations.

      Next time, try Live Chat first.

      • airzone on 17/08/2018 - 20:38
        +3

        Can be hard to do if you don't have internet access… lol

        • IVI on 24/09/2018 - 16:31

          Your Library should have free Internet for such times.
          Love Chat is Quick + pretty good, in my experience.

      • MeateaW on 19/08/2018 - 00:09

        My experience with MR is 40-90 minute wait to answer the phone.

        The two times I tried live chat was a wait of 30 minutes the first time and 45 minutes the second.

        Also live chat is only available during the week days business hours (it seems to appear and disappear at random from the site).

        I had a fault with my lead in which took no less than 3 NBN tech visits (before they even looked at my actual physical lead in wire that was damaged) and I had to wait 40+ minutes every time to call mr to get my update on what NBN was going to do next.

        MR didn't contact me once about the ongoing issue. I would have to call them to schedule NBN co, call them when NBN didn't show up, then call them again the day after NBN had visited to tell them that NBN had lodged a "not fixed" response to their tickets, and that I'd like them to keep looking at my still obviously unresolved issue. (Constant dropouts, that were plain as day on the radius logs, IE 5+ dropouts a day).

        It obviously wasn't an MR cable that was damaged, but my pleas to have someone give two shits about my problem went on deaf ears.

        In fact the last NBN tech call was me trying to convince MR NOT to ignore the fault (they were trying the "it's clearly an issue in your house with your modem or computer, NBN is telling us it's perfectly fine" luckily the next tech found the problem on my lead-in lucky MR lost that argument!)

        This all came after about 3 months of adequate service.

        Before that was 5+ calls with wait times of 45-90 minutes on hold to complain about peak hour latency on my "gamer" plan of 200ms. Not to mention a single POP in Sydney, which means minimum latency I can get anywhere is Sydney servers at 15ms. Pinging a box of mine at work in Melbourne is 25ms because they route everything to Sydney and back.

        15ms all day then starting at 3pm it climbs to 200 ms, only dropping at 11pm onwards.

        Anyway that was last year a month after I joined. It's JUST started creeping up during peak hour, right now my download speed on my 100/40 has dropped to 50 megabits during peak hour, (95 in the morning).

        MR is shit. I'd move but I just don't know who is worth moving to.

  • Diji1 on 17/08/2018 - 19:35
    +7

    So they're charging more and that's a reason to make a post praising them for some reason.

    And you bought a modem from them for some reason.

    • IVI on 17/08/2018 - 19:43
      -1

      Yup… “Cheap or Good, pick any One”

      If i’d Had lousy experiences, i’d have pivoted away by now
      I used it heaps, had very few issues & have come to trust
      MyRepublic.

      Doesn’t Singapore have a Good reputation (maybe I’m
      Positively-Biased, in part due to good deals & performance
      from MyNetFone?

      (I have No such Trust about Telstra… I tried ‘em first, in
      the Bag-Phone era; watched ‘em Offer $29/mon I’net,
      but not warn users as they shot thru their 500MB (sic)
      Quotas… some of my students’ parents got $1,200+
      bills, for 1of Telstra’s “$29” month’s. I learned Early:
      Never Buy Internet from Telstra, unless it’s your
      Only Option, and -even then- tread very carefully. ;~)

      We each value different things High Value.

      My very 1st call to MyRepublic - before June 2017 - was answered
      by a Knowledgeable & efficient guy, every call or Live Chat since
      have been No Less impressive.

      No BS; no upUpSell attempts; they just heard what I wanted / needed,
      & came straigh to the party to see that I got it.

      Clear concise documents (eg, CIS) No hidden fees,
      Clear concise commas on phone & LiveChat.

      And I didn’t have to put up with the “flood of words”
      I often get from the Philippines.

    • IVI on 17/08/2018 - 20:14
      -1

      List some RSP’s that let you incr & decor speed (between NBN50 & NBN100) as your needs &/or cash change.
      OK it’s free only once / month, that’s a reasonable limit, IMO.

      I can, eg, Pivot & Pay $15 more / month for any no. of month(s) & get 100/40.
      Later, I can save $15 / mon. by pivoting back to 50/20. No extra fees for pivots.

      • dotBait on 18/08/2018 - 10:09
        +1

        Many of the better companies let you do this now.

      • MeateaW on 19/08/2018 - 00:13
        +1

        I'd prefer a service that gave me more than 60% of the service I pay for during peak hours.

        And one that doesn't route all traffic through a single POP located in Sydney. (I'm in Melbourne, why precisely does my traffic to my work need to go through Sydney?)

        (profanity) joke for a "gamer" ISP. Latency? What's that?

  • kahn on 17/08/2018 - 20:38
    +3

    I wonder if I can get a discount from my internet provider if I write a similar post. I might also buy another modem for shits and giggles.

  • trancemission on 17/08/2018 - 21:09
    +3

    I have been downgraded to the 50/20 plan, and I'm quite pissed off about it - also looking to switch to a better company. Their support center is HOPELESS - I called in April to request the removal of the gamer's add on, had to follow up every single month for 4 months, until they finally did it. Waste of my time. and they kept on charging me that extra $10 each month.

    Nothing worth praising about IMO. Move onto the next company.

  • th123 on 17/08/2018 - 21:13
    +2

    Had no issues with MyRepublic for a full year but just these last few weeks (after mentioning the price spike, getting fined by ACCC etc.) have been absolutely horrible. Net drops out for a few hours every few days and their site status is never up to date. So basically, prices goes up and service gets worse.

    Looking to switch off ASAP.

  • Savas on 17/08/2018 - 21:34
    +5

    none of those prices are that great, nbn prices are generally coming down.

  • pgdownload on 18/08/2018 - 06:33

    Did they ever expand from only having a single connection point to the NBN on Sydney? Great if you are based in NSW not so good for the other 120 possible points of connection.

    My republic was my go to ISP years ago, still waiting for the NBN though. The appear a bit variable now days so would definitely give them a go only on M2M to see.

    The OP also needs to look into statutory warranties.

    Peter Gillespie

    • IVI on 18/08/2018 - 09:45

      I heard of phones wi/ 1-yr stat’y warranties, but provided to users on 2-year phone contracts.
      Some court of maybe TIO? Relied that the warranties needed to persis, at least as long as
      the contracts (ie, 2 yr).

      I’m hoping my 24 yr MyR contract helps me of modem fails after 1st year, AND
      hods my monthly cost stay stable.

    • MeateaW on 19/08/2018 - 00:15

      They still route all traffic through Sydney.

      (profanity) joke for "low latency" gamer ISP.

  • dotBait on 18/08/2018 - 09:47
    +1

    My experience with them was great too… At first.

    A few details:
    Fixed wireless
    My republic on port 2, AussieBB on port 1
    Was with MR from the first month they were here (was in first 500 to sign up when they first announced), on the gamer plus plan

    Started off getting full speed every day when my Exetel had been dropping out nearly daily.

    After a couple of months I was down to half speed consistently. I'd log a complaint and suddenly would be full speed for a few days until I closed the complaint. This went on and on until I was eventually down to less than 1mbps on my 50/20 plan.

    I asked to cancel, and didn't get a reply.
    I emailed them several times, no reply.
    This went on for about 6 weeks, in this time they charged me another month fee.

    (In this time, I signed up with Aussie bb and was getting full speed so I knew it wasn't the connection. Props to Aussie for connecting me within 6 hours of me signing up, even more props that I signed up at 3am Monday morning and was connected by 9am.)

    I asked on the mr live chat and they told me they never received my emails, when I gave them all the dates, they suddenly found them and told me that they had replied and were waiting on me, but couldn't give me any dates or times they replied.

    They then told me they can only cancel if you call them which is contradictory to Australian law.

    I called them and told them that in the month they had since I first emailed, they had plenty of chances to try and sort rings out but instead opted to ignore me, so I had already signed up with Aussie bb,. I told them if they did anything other than facilitate the cancellation, I'd hang up.

    Immediately they asked if they could put me through to a manager, which I said ok.

    First thing they did was offer me a month for free to try and get me to stay.

    I politely said that it was too late and if they tried charging my card again, I'd report it to the bank as fraud.

    They told me it would take several weeks to get the cancellation processed (wtf??) And that they would get back to me.

    After the call, I contacted the bank and explained to them the situation. They said that the way my republic were setup, they couldn't block them from charging me without cancelling my card, but they said I wasn't the first with this issue with them, so they suggested doing it to be safe, cancelled it and sent me a new card overnight.

    Sure enough a couple of weeks later I received an overdue notice from Mr saying my payment failed.

    I ignored it knowing that if it ever went to collections, I had more than enough to fight it.

    2 months later, I received the email saying it was cancelled.

    The service was active for nearly another month after that. Was useless, but I hooked up a little pi to download on it non stop..I think in the 3 months, it only got about 300gb downloaded to give you an idea of the speed.

  • IVI on 18/08/2018 - 12:53

    To you & some1 else, who advised MyR of a decision on your part, but couldn’t get thru. Y phone:

    Try LiveChat next time.

    But… if your eMail got thru, that should save you any cost, that the phone queue slowed implementing your decision.
    The date of your eMail should win a refund of any costs, due to the delay. (Note: IANAL ;~)

  • DogGunn on 18/08/2018 - 17:21
    +2

    I'm not sure I'm seeing any deal you got here.

    All I see is that you've contracted for 24 months, for no reason, to an RSP that is renowned for mediocre to crap service.

  • AncientWisdom on 21/08/2018 - 03:32

    Finished reading OP and still couldn't decide if was taking the piss until I read the comments…

  • AlienC on 25/09/2018 - 08:56

    Am with Mate Communicate for NBN 50/20 $60/month for 6 months.

    Then will probably find another ISP that does $60/month or move down to Flip TV at $40/month for 6 months with the speed NBN 12/1

    I think they also have NBN 25/5 which might also be doable for $50/month for 6 months.

    $45/month for NBN 25/5 would be perfect for me I think though it is nice to be living with 50/20 but it is quite costly.

    Oh yeah all the above prices are for unlimited, no caps, no setup fees, mostly byo, no cancellation fees - basically excellent deals and prices.

    Then there is also Tangerine same price $60/month NBN 50/20 unlimited but am trying to beat my current price and see if i can get some more.

  • pebee47 on 05/10/2018 - 15:39

    Just got an email from MyRepublic telling me my $70 / 100 speed will change to $70 / 50 speed in November, OR I can keep my 100 speed for $85 per month.
    Has this happened to anyone else?
    Can anyone suggest a good alternative? I had no troubles with MyRepublic but can't justify giving them all these extra $$

    • AncientWisdom on 17/10/2018 - 15:39

      Switched to Mungi on their $59.99 deal and no hassles. My max speeds are only 40/20 anyway so wasn't fussed about speeds that much.

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