Telstra New Phone Feeling (NPF)

LSydney11 on 16/08/2018 - 14:54
Last edited 16/08/2018 - 14:54

Telstra Plans 12/24 months often comes with a free New Phone Feeling (NPF) option
When you hit the 12 month mark on your current plan and pay a one-off fee of $149, you can purchase a new handset on a 24 month plan without having to pay the remaining payments for your existing handset. Return the old phone.
https://www.telstra.com.au/content/dam/tcom/personal/help/pd…
https://www.telstra.com.au/mobile-phones/plans-and-rates/new…

I am one of those New Port-In Telstra Customers who signed up for a 24 months which includes a Google Pixel 2XL 64GB on a monthly $49 plan (after discount $10) with 20 GB data back in April 2018
https://www.ozbargain.com.au/node/363865

My Questions:
So after 12 months (after April 2019), I can pay $149 and upgrade to a new phone (which I will own):
- can I opt to get a new Samsung S10 Plus or iPhone XI instead of a Google Pixel 3 XL?
- does the new phone have to be 64GB? what about 256 GB or more?
Of course I understand I have to return my old Google Pixel 2 XL 64 GB (in a working condition)

Will I be continuing to pay a total of $49 per month or less? Unless there are better contracts in future (which I am sure there will be, due to heavy competition in the industry)… considering I have been seeing people with $39 per monthly plans. If the price remains at $39-$49/ per month, I will still be happy.

I have also read, there are situations where the New Phone Feeling fee of $149 had been waived.
MikeKulls on 18/05/2018
Picking up a phone for my friend today and was told they are currently waiving the new phone feeling fee after 12 months. This means you can get a new equivalent phone after 12 months for $0.
https://www.ozbargain.com.au/node/379063

Anyone had activated their New Phone Feeling option?

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Comments

  • AdosHouse on 16/08/2018 - 15:07
    +2

    From what I understand, you pay the $149 fee, return your phone, and sign up for a new plan, which is likely to cost more than the current deal you are on, depending on the new phone you want and the plan.

    I think its a stupid deal. I'm paying Telstra $149 for the honor of losing half the phone I have paid for. As in I am halfway to owning the phone outright, and I'm paying THEM to take it from me.

    • Associated87percent @ Telstra on 16/08/2018 - 15:16

      Correct.. Op can sign up for any phone/plan he wants

    • realist123 on 10/10/2018 - 09:58

      yep. If I activated this deal now for the new pixel 3 XL from Telstra on "M" 10Gig (which I wouldn't be able to do until next April) it would cost me $1709 over 2 years , against keeping current $49 contract, buying from Google direct and selling the old one on ebay for $650.

  • PissLUR on 16/08/2018 - 15:16
    +3

    what did Telstra say when you asked them?

    • Sydney11 on 17/08/2018 - 17:26

      @PissLUR

      I tried asking Telstra Chat 24/7, however, every Telstra operator I had spoken to gave me contradictory reply. So I am not sure…lol

  • geech on 16/08/2018 - 15:21

    I've used the old new phone feeling promotion. The old system was you just hand back the phone, and sign a new contract for a new phone. ie no $149 fee. I assume the more recent versions operate exactly the same, except you now pay the $149 fee

    Might not be the best deal, but it's not like you're forced to take it up

    • Diji1 on 16/08/2018 - 17:32
      +1

      Knowing Telstra who have different price for every customer you don't have to pay that fee ie. ask them to remove it.

  • GG57 on 16/08/2018 - 15:32

    Why would you need a new phone after only 12 months of use?

    • mskeggs on 16/08/2018 - 16:14
      +2

      You probably re-use shopping bags, wash your clothes instead of just throwing them out, and keep some old car rather than just swapping for a new one every 5000km as specified in the service log book.

  • Strahany on 16/08/2018 - 22:44
    +1

    The best thing to do would be to run the math for your next 12 months for two scenarios:

    Scenario A

    Stay on current plan
    Sell current phone on eBay/GumTree/FaceBook
    Purchase desired phone outright
    Total Cost = 12 x monthly costs + (new phone purchase price - funds from sale of second hand phone)

    Scenario B

    Utilise Telstra'ss NPF
    Select appropriate plan
    Total Cost = 12 x new monthly cost + $149

    Keep in mind that this is not a direct comparison, since Scenario A would leave you out of contract after 12 months whilst Scenario B would leave you with 12 months left on the new contract. If someone had an iPhone, then I can only see scenario B being a better option if there is an exceptional deal, since iPhones hold their value really well and will yield a lot on the second had market (not so much for Android phones, unfortunately). In your particular situation, $49/m for 20GB is exceptional, and there is no way that I could see re-contracting via NPF to be a better option (just like for iPhone users, you'd need an exceptional deal to be available, but I can't see that being the case).

  • Sydney11 on 17/08/2018 - 17:57

    As an Ozbargain hunter, like yourself I want the best deal out there. Here are my thoughts, just need to bounce some ideas to my other fellow Ozbargain hunters… hehe

    1. Just to clarify the current plan I am on is not a lease plan. I do own the phone Google Pixel 2 XL 64GB.

    2. The interesting thing about this case (at least to me), is the Device Repayment for Google Pixel 2 XL is actually ZERO. In other words, the phone is free (depends on how you look at it)

    3. The Google Pixel 2 XL 64GB retails for $1,399 (Available in Australia since October 2017). It's currently probably worth less than $800 on a second hand market like gumtree.com.au.
      https://www.gumtree.com.au/s-android-phones/nsw/google+pixel…
      So instead of keeping this 2017 model of Google Pixel 2 XL 64GB which will probably be only worth $500 next year (2019) and $350 in two years time (2020, end of 24 months contract). I could swap that phone for the newest flag ship phone (example: Samsung S10 Plus or iPhone XI). Google phones depreciates in value too quickly.

    4. There were reports of some Telstra customers who managed to get their $149 New Phone Feeling Fee waived.

    5. If Telstra is able to continue to offer

    - Zero device repayment for the new device
    - $39/ $49 monthly bill (i.e. basically the same cost or lower, but just a new upgraded phone)

    So by next year (2019), instead of having a Google Pixel 2 XL phone worth probably $500, you could be using the newest flagship phone probably costing $1300 or more for only $149 fees or nothing at all (if waived).

    • Glenningvalley on 11/03/2019 - 16:06

      Looking at this now Sydney11 - Spoke to the online chat and said that i could keep the 49$ a month and upgrade to any phone - not sure about waving the fee though. any more progress from last year?

    • Glenningvalley on 03/04/2019 - 16:23

      How did you go?

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