Mate Communicate issue (CLOSED)

Lancerx on 15/08/2018 - 13:01
Last edited 15/08/2018 - 18:36 by 1 other user

Ok guys, I signed up a FTTN NBN service with Mate Communicate a month ago, but cancelled before the service is activated.

They charged me for one month fee already (WHICH IS NOT REQUIRED IN THE FIRST PLACE), but now they said I'm not entitled to refund due to change of mind.

The staff who processed the cancellation didn't say anything to me about not being able to refund, and even told me refund will be processed in 3 days

What kind of BS is this? Do I have a ground to complain to TIO here?

P/S the main reason which got me angry is during sign up, I was prompted by the sale rep to make an advanced payment (which I DON'T HAVE TO).I can wait till service connected before I pay for the frist month. I didn't think much then obviously. But now they're saying once payment processed, no refund allowed due to change of mind. Sound like they're tring to be sneaky to hook you up, without letting you know the T&C.

UPDATE: MATE had agreed to refund the fee as a good will. So all good, we can be MATE again next time :)

Internet

Related Stores

Mate Communicate
Mate Communicate

closed Comments

  • pyramid on 15/08/2018 - 13:05
    +1

    What does your service contract say?
    Are you allowed to cancel service before signing-up?

      • tsunamisurfer on 15/08/2018 - 13:11
        +2

        Isn't it up to oneself to read the T's and C's before signing a contract?

        Or does one expect to sit there for 2 hours whilst the Customer Service Officer reads every point to them?

        • HighAndDry on 15/08/2018 - 13:38
          +5

          @Droid11:

          They didn't bother read to me anyway, so how would I know

          That was a rhetorical question, of course they're not going to read it to you. They expect you to be able to read.

        • [Deactivated] on 15/08/2018 - 15:00
          +1

          @Droid11:

          First you said you signed up online.
          Now you saying you singed up on the phone.

          Which is it?

  • pantsparty on 15/08/2018 - 13:14
    +7

    It is in their terms and conditions - they didn't rip you off - they did exactly what they told you they would do - you are the one who agreed to their terms when you signed up and then decided to back out - " No pro-rata credits or refunds are offered for cancelled accounts". Just to make it even more clear: " If you place an order for an nbn™ plan and cancel the order due to change of mind, no refund will be provided once you have received notification that payment has been processed."

    Sounds like you are not being a very good mate to them….

      • SnoozeAndLose on 15/08/2018 - 13:25

        They are not obligate to.

        Why wouldnt you ask?

        • Lancerx on 15/08/2018 - 13:43

          I did though, the guy did the cancellation for me even told me I should get refund in 3 days ..

        • SnoozeAndLose on 15/08/2018 - 14:07

          @Droid11:

          Do you still have the recording of your call or did you recorded your call, you can ask them why you are being told is contradict the T&C

      • HighAndDry on 15/08/2018 - 13:38

        Why did you assume you could cancel for change of mind in the first place?

        • Lancerx on 15/08/2018 - 13:43
          -8

          I don't know, common sense I guess?

        • HighAndDry on 15/08/2018 - 13:48
          +7

          @Droid11: But that's the opposite of common sense. The general rule is that no refunds are given for change of mind returns or cancellations.

        • Lancerx on 15/08/2018 - 13:51
          -8

          @HighAndDry: I'm not gonna go into debate about this. Just good practice I guess. I remember I had no problem previously with ISP like IINet before, definitely no problem before service is activated.

  • payton on 15/08/2018 - 13:54
    +8

    Clickbait title and consumer error goes together like horse and carriage

    • CyberMurning on 15/08/2018 - 14:14

      more like who comes first: chicken or egg?

  • [Deactivated] on 15/08/2018 - 14:12
    +5

    Maaaaaaaate, very misleading title, can you please edit it to "I didn't bother to read T&Cs and now I'm sad"

  • CyberMurning on 15/08/2018 - 14:13

    just to sum:
    they are not your MATE

    • Lancerx on 15/08/2018 - 15:15

      After this incident, I now know they're just another Buzz 2.0 in the making. Call centres got no to answer too, not even with sales FFS. Even Buzz got people answering their phone.

  • djkelly69 on 15/08/2018 - 14:42
    +2

    You are not really big on being responsible for your own actions are you? (hint for others: check posting history)

    • Lancerx on 15/08/2018 - 15:17
      +1

      Sure, mr busy body and know it all..

  • dylo on 15/08/2018 - 15:19

    DisabledUser incoming

  • CyberMurning on 15/08/2018 - 15:57
    +1

    wrong subject:
    Mate Communicate Tried to Rip Me off

    correct subject:
    I am Tried to Rip Mate Communicate off

  • Moderatorscrimshaw on 15/08/2018 - 20:30

    Thread closed by OP.

Login or Join to leave a comment
Login Join