Hi,
This dispute is over the fees I was charged by a childcare provider in ACT.
I was asked to provide my kids' Centrelink CRNs and the registering parent's CRN to the childcare provider for Childcare Subsidy (CCS). I did provide them with the details in April, the kids started their childcare in 20 Jun. On 18 Jul, I found that we have been charged full fees all along. The provider then admitted that they did not have any CRNs in their system. I provided them again and they said they would refund once CCS kicks in. The CCS never kicked in and they are still charging me full fee.
After many days I tried everything they suggested, and nothing helped solve the problem, they ask me to send the CCS confirmation letter from Centrelink on 8 August. They then found out that I provided the wrong registering parent's CRN. The kids' CCS sit under my Centrelink CRN, not my wife, and I provided my wife's CRNs as there was no information/explanation of the term "registering parent". I thought it could be any parent who registers with the childcare provider. The kids have their own CRNs and CCS should be applied based on just their CRNs.
The childcare provider is now saying that I still have to pay full fees until they resubmit the correct details and CCS kicks in, and NO REFUND will be provided. I think this is not fair because:
- they missed the CRNs of the kids in their system for the first 3 weeks of the term.
- they did not resubmit or proactively contact Centrelink on why they did not see CCS showing up in their system with the provided CRNs. If they were competent in what they do, contacting Centrelink, they should have resolved the issues swiftly.
- They did not explain clearly what registering parent means, in relation to CCS.
Where should I lodge my complaints about this issue? I am just hoping to get a refund for what I was over-charged for the last 2 months.
Thank you very much for any comments/suggestions
Just to double check, does your wife work or study? If not, then you no longer qualify for the CCS