Has Anyone Made a Claim with Samsung Assure?

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Samsung

• 

  Kelvin H. on 07/08/2018 - 22:59

  Made an appointment, dropped it off in the morning and got it back later that day - Note 8. I think it depends on whether they have stock on hand or not.

  • 

    dny on 08/08/2018 - 00:03

    Was your screen broken / cracked?

    I have a small but visible scratch on my screen and Samsung Chadstone refuse to replace it unless the screen is broken.

    • 

      bobbified on 08/08/2018 - 08:26

      +1

      small but visible scratch on my screen and Samsung Chadstone refuse to replace it unless the screen is broken.

      I don't blame them one bit! Anyone with a broken screen would be waiting weeks or months if Samsung were also replacing scratched screens!

    • 

      kyle on 08/08/2018 - 10:19

      +1

      But the terms didn't specify the type of damage.

      "If you accidently damage the screen of your new Galaxy Note8 within 12 months of the purchase date of your device*, we will repair the damaged screen at no charge*."

      • 

        dcep on 08/08/2018 - 14:01

        +2

        scratches = wear & tear =/= damage

      • 

        dny on 08/08/2018 - 16:40

        @phunkydude:

        If you scratched your car would you consider it wear and tear? Should insurance refuse to fix it?

        Part of the reason I didn't use a screen protector on my note 8 is because I believed they would fix it when I accumulated enough scratches for it to bother me, now that it has happened I'm disappointed with their response.

        If I had smashed my screen on the counter and handed it to them they wouldn't have any issue accepting the phone.

      • 

        dcep on 08/08/2018 - 16:45

        @dny:

        your screen comes in contact with all sorts of stuff daily .. like sand in pocket

        your scratched screen = car tire kerbing rash

        insurance won't replace your car tire for kerbing rash

      • 

        dny on 08/08/2018 - 16:52

        @phunkydude:

        I'm going to assume you mean wheels instead of tires.

        And yes, insurance will fix your wheels if you pay the excess and are happy to accept a claim against your policy.

  • 

    kyle on 08/08/2018 - 10:17

    Thanks for that. I'm going to get it back same day too.

    • 

      enzioFirenze on 08/08/2018 - 10:36

      yeah it was a pretty easy process, mine took a day though but my appointment was around 1-ish

      • 

        kyle on 08/08/2018 - 13:06

        Did you have to log out of your apps or delete anything confidential before handing your phone over?

      • 

        enzioFirenze on 08/08/2018 - 14:31

        +1

        @kyle: yeah you have to reset your phone unfortunately, otherwise they don't accept your phone

      • 

        kyle on 08/08/2018 - 22:41

        @enzioFirenze:

        Reset it there on the spot?

      • 

        kyle on 10/08/2018 - 16:39

        @kyle:

        Got my own answer. The staff member removes the accounts and resets the phone right in front of you. It's going to take 2 to 3 days to get it back.

    • 

      kyle on 10/08/2018 - 16:38

      I mean I'm hoping to get it back the same day.