PSU warranty

DarthAntz on 07/08/2018 - 16:30

Recently I've had an issue with my PC.

To power it on, i have to flick the power off for 5 seconds (either wall, PSU, or unplug the PSU) then plug it back in and turn it on.
Over the weekend i replaced the motherboard battery (CR3032) and no change, i still needed to cycle the power to get it up and running.

My PSU is a 650W seasonic. Motherboard Asus z97i-plus. All are just over three years old. Computer still runs solid, its just the 'turn it off and on again' routine that has me thinking something needs replacing or a warranty claim.

Now, because all these PSUs come with 5-10 year awesome warranties, how do you actually claim a warranty? Do i send it back to the manufacturer, place of purchase, and buy a new one in the meantime?

Or has anyone else had a similar problem to this that they have managed to solve? It has been like this for around 2 months. Ive done the tomshardware forum searching and a few others. there were a few cases related to my motherboard (hence changing the motherboard battery).

TL;DR
- So whose fixed a PC issue where you have to reset the power each time to turn it on and how did you do it

Computing Computer Component Computer Not Starting CR2032 Lithium Battery Power Supply Unit Seasonic

Comments

  • scrimshaw on 07/08/2018 - 16:50
    +1

    The RMA procedure is here.
    https://seasonic.com/support#procedure

    In most cases the cost of shipping back is not reimbursed. As per their FAQ:

    "Who is responsible for the shipping cost?
    The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic."

    I've had an issue similar to yours before, but it was actually the motherboard issue and it happened only in wintertime. If I tried to power on the PC, it would try to boot, fail, try again by itself, and fail again (loop indefinitely). To get it to boot succesfully I'd need to actually cut the power and then try again after 5 secs (same method as yours).

    The PSU is a pretty old Antec Truepower 550 bought from 9289.com (store now bankrupt), and it still works to this day.

    The issue however didn't occur in summertime. I suspect it might have something to do with solder joints cracking due to repeated shrinking and expanding due to temperature changes.

    • DarthAntz on 07/08/2018 - 17:02

      thanks scrimshaw. the weather has been a culprit here, due to humidity. My case has been awesome, hasnt attracted much dust internally.

      And after doing more research, it wouldnt be the powersupply as an issue as there are still lights on the usb hubs even when the computer is off.

      Your advice in this situation is awesome. Give it another month or two and the problem will probably go away. time to start saving for an upgrade.

      Cheers

      • dcep on 07/08/2018 - 17:12
        +1

        bake your mobo in oven see if that works

        • DarthAntz on 07/08/2018 - 17:20

          gonna wrap it in alfoil and microwave it because its quicker. i dont want to damage my oven by putting silcon in it!

        • dcep on 07/08/2018 - 20:24

          @DarthAntz:

          i thought foil + microwave = fire ?

        • DarthAntz on 07/08/2018 - 20:32

          @phunkydude:
          microwaves and ovens are the same thing

        • dcep on 07/08/2018 - 20:37

          @DarthAntz:

          have you try putting a spoon inside microwave ? or anything metallic

        • DarthAntz on 07/08/2018 - 23:09

          @phunkydude:
          i was having a laugh. last we tried to bake something was the xbox 360 red ring of death. its not a healthy solution. was it oven or freezer? either way i'll use a dehumidifier in this room and see if that can help with the weather effects on my electronics. its common in my area (seaside)

      • elusive on 07/08/2018 - 17:34
        +1

        The lights on just mean +5VSB is working. It says nothing about the other rails (especially +12V).

        You can test the PSU in isolation by shorting the PS_ON pin to ground. If it starts up fine, it's probably your motherboard. If not, it's probably your PSU. You can do this with a paperclip (identify the pin location, ignore the wire colours - they're unreliable).

        • DarthAntz on 07/08/2018 - 20:38

          if there was an issue with the other rails, i dont think i'd be able to operate the computer under load (i.e. gaming), and would probably experience shutdowns if that was the case. temps are fine otherwise for gpu, mobo and cpu.

          Youve got a good solution here, but im thinking its the motherboard. Its humid here and i had a similar issue 2 years ago that was weather/humidity related. wasnt the power on/off one though, i cant recall. thanks all

  • whooah1979 on 07/08/2018 - 18:06

    To power it on, i have to flick the power off for 5 seconds

    a 5 second delay is normal. we've to press the pwr button 2 to 3 seconds to turn off the pc and wait another 2 to 3 second to start.

    • DarthAntz on 07/08/2018 - 23:09

      nah man, i have to disconnect the power for 5 seconds. life shouldnt have to be like this

  • Olokun on 07/08/2018 - 18:43

    Maybe try change the state your computer shutdown to. Sounds like it might not be able to resume from its current state and turning it off from the power and back on sets it back to state S5

    • DarthAntz on 07/08/2018 - 20:35

      before i changed the motherboard battery, if the computer went into sleep mode, it wouldnt recover and i'd have to disconnect the power, plug it back in and power it on. ive checked the bios (had to after the CMOS battery change) and its all fine.

      Im definitely going with scrimshaws solution. Its the humid temperatures. I'll run the dehumidifier tomorrow

  • iTzTeFish on 08/08/2018 - 08:31

    Could be corrupted bios, I had a similar issue with an old board

    • DarthAntz on 08/08/2018 - 10:02

      Thanks, I'll reflash the bios tonight.

  • DarthAntz on 21/08/2018 - 16:56

    fixed this problem (so far so good) by pulling out the ram and putting it back in again. computer is very clean with little dust in there, after 3.5 years. mini-ITX so the job feels more challenging with my giant hands

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