Cannot Connect Aqara Smart Lock

b-t on 30/07/2018 - 21:16

Hey guys,

So I purchased an Aqara Smart Lock (https://www.ozbargain.com.au/product/xiaomi-aqara-smart-door…) and just recently, a corresponding v3 Xiaomi Gateway, and for the life of me, I cannot figure out how to connect it!

The gateway works, I have it connected to a Smart Switch (which I'm currently using as my doorbell) but the Smart Door Lock just won't connect!

I've tried connecting it by adding it as a child device; it tells me to press the reset button for 3 seconds which will reset the network, which I also tried but then I get a "Operation Failure".

I've also tried resetting the entire unit which also doesn't seem to work. Anyone have any ideas?!

Electrical & Electronics

Comments

  • [Deactivated] on 31/07/2018 - 08:36
    +1

    Try setting your region to China Mainland

    • bremo on 31/07/2018 - 08:42

      Seems to fix most things!

    • b-t on 05/08/2018 - 02:43

      Yeah I've done that — actually my account has always been China Mainland.

      I can see the option to select it, but it just doesn't connect.

  • bremo on 31/07/2018 - 08:46

    Some things I would try if it were me:
    - Make sure the lock is super close to the gateway when pairing.
    - Just making sure you are pressing the reset button on the lock and not the gateway..?
    - Take batteries out of lock and put back in.
    - Make sure gateway has latest firmware
    - Pray?

    • b-t on 05/08/2018 - 02:47

      Make sure the lock is super close to the gateway when pairing.
      Tried moving it to the closest power point (approximately 1m away from the lock), no go.

      Just making sure you are pressing the reset button on the lock and not the gateway..?
      Yep, didn't know the Gateway had a reset button actually — been pressing the lock's reset button for 3 seconds to trigger the Network reset, which I've also tried the "Reset the Network" option with options 3 (System settings), 3 (Reset the network), # (Confirm), no go.

      Take batteries out of lock and put back in.
      Tried also, even tried new batteries, no go.

      Make sure gateway has latest firmware
      Probably was a stupid mistake of mine, but I was quite excited when getting the Gateway that I didn't try the original version of the firmware first, but I just instantly updated to the latest version when I plugged it in and it told me there was an update, no go.

      Pray?
      :(

      By any chance, do you also have the Aqara Smart Lock? Does it connect for you?

      • bremo on 05/08/2018 - 08:49

        Nope, don’t have the smart lock but I have a bunch of other Aqara stuff. Honestly I wouldn’t trust Xiaomi with my Home security :)

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