Hi team looking for guidance here.
In 2017 I bought a MDR Sony Bluetooth headset, as a refurbished item.
It arrived faulty (wouldn’t charge) as such I requested and had returned it and got a replacement.
Within 12 months (warranty period) the replacement headphones became faulty (wouldn’t charge). Again I requested and had returned it and sony replaced it with another new headset.
Now the second replacement (third headset) become faulty within 3 months of receiving them (the plastic pivot/swivel point on one of the speaker arms broke).
I called Sony, and have been told after 30 minutes of negotiation that I am only eligible for 30% (initially I was only offered 10%) off of the Sony store.
Frankly I feel as if the 12 month warranty period should apply when the product was replaced. Thoughts? Am I being too frugal? Do I have a case for a refund? Or failing that a replacement under warranty?
Mucho Gracies in advance
same story like me with refubh soundbar (sony damage box sale). they repaired 3x within 5 months each time come back broken again in few days/weeks and one time actually they broke a pin! and then wanted to repair again for the 4th times:
i said no full refund please
they said no.
i went to ACCC
they melted like butter in sydney summer and gave full refund.
will never buy sony again.
summary:
5 months in hell with sony