Moving out of Apartment. Landlord Wants The Place Professionally Cleaned

I signed a periodic lease for an apartment 3 months ago with almost no red flags (except that landlord wanted a periodic lease).

A week after moving in, the landlord informed me that the apartment was up for sale and the agent will require frequent access to the place to hold open houses. The Agent has since then been conducting one to two, weekly open houses which has been an absolute pain.

After 2 months of dealing with this I gave my notice. Landlord told me I should provide her with receipts for professional cleaning of the house and the carpets to get my bond back. Since it wasn't a requirement in the lease I told her I was not obligated to do that, to which she told she wants the place exactly like it was as it was steam cleaned before I moved in.

Is there any rule under which I am obligated to get this done. I am worried she will point out any preexisting spots on the carpet as an excuse to force me to get the place cleaned or deduct my bond. Also there were X number of people strolling through the house on a weekly basis for the open houses, occasionally dragging in dirt, so why should I be held accountable for the carpets at all? How do you suggest I deal with this?

P.S it was a private rental and not through realestate agent

Comments

  • +3

    Most leases do require that the property be returned in the same state as it was when you moved in (except for normal wear and tear). At the time you moved in you would have/should have done an inspection report with photos which you can use to compare.

    It is not a requirement to get things professionally cleaned - but doing so means less headache later, especially if the professional cleaner is someone recommended by the real estate agent cause then you can prove that the place has been cleaned fully and if they don't like the job that was done, they recommended them in the first place, so not your problem.

    • +4

      I understand that but I resided at the place for 3 months and made sure I used bedroom slippers across the house, while there were people dragging dirt over the carpet at the open houses. Not to mention that I was expected to put up with frequent open house inspections at the cost of my privacy.

      • +3

        Look if it wasn't in the lease, you don't have to do it.

        If they are demanding you professional clean the place "as it was when you moved in" ask them for proof it was professionally cleaned before you moved in.

        • she would've produced a receipt…which she can use as tax deduction. Hence why she would have a receipt.

          OP wouldn't be able to get a tax deduction for this

  • +1

    If it's not specified on the lease you just need to leave the place in the same conditions as when you moved in, as per conditions report. Do you have a conditions report from when you move in? Did you check it then to make sure all pre-existing issues were noted?

  • +6

    Not too sure, but most likely realestate agent is trying to get extra stuff off you as you go. As far as I know, you don't have to do any of that, you just have to leave it as the same condition as you moved in minus typical use.

    I'm not a lawyer but found this for NSW:

    Prohibited terms Section 19(2) of the Act says: “Terms having the following effects must not be included in a residential tenancy agreement:
    that the tenant must have the carpet professionally cleaned, or pay the cost of such cleaning, at the end of the tenancy [unless the cleaning is required because animals have been kept on the premises during the tenancy],

    https://www.tenants.org.au/factsheet-01-residential-tenancie…

    I imagine its similar to other states? But my understanding is that its basically illegal to have that as part of the contract (Again not a lawyer so don't know).

    Still though, end of the day it makes things difficult, you can argue this, and might have to put up with a headache likely will need to put in for your bond back early with the bond form, they can probably argue it but if you take photos of the house before (timestamped) you leave and its actually clean I don't see them winning at all if they try to contest you getting the bond back? At the same time, its almost like paying a few hundred bucks and not have to deal with this stuff and hopefully get the bond back straight away.

    • That's from standard Tenancy Agreement but OP need to read his/her own, if not in there. Time to take to tenancy tribunal :)

  • +10

    Clean the carpets as much as you feel is reasonable (Bunnings hires out the fancy machines).
    Buy a receipt book from the newsagent.
    Write a receipt for cleaning services, put your mate's mobile phone number on it.

    Or just request your bond back from the government authority rather than the agent.
    Then it's up to them to prove the carpet isn't clean enough.

    • -1

      it's a private lease, so I don't think landlord would've lodged the bond with the bond authority…

  • Is your bond with the RTA or in your landlords bank account?

  • +2

    she told she wants the place exactly like it was as it was steam cleaned before I moved in.

    Lol, not gonna happen. Ordinary wear and tear is the landlord's responsibility.

    Is there any rule under which I am obligated to get this done.

    No, not unless it's spelled out in your lease, and even then I'm sure in a lot of places that'd be unenforceable.

    P.S it was a private rental and not through realestate agent

    Sigh.

    Tell her to return your bond or you'll go to VCAT or NCAT or whatever your state's equivalent is.

  • +3

    Private rentals are usually messy at the end.

    Be reasonable; requesting the carpets be professionally cleaned is pretty standard. Ask for a detailed report of the landlords other concerns (i.e. specific damages etc.), as most other things can be covered by "reasonable wear-and-tear".

    If you cannot agree, advise the landlord (politely) that you are sorry that it cannot be resolved directly and that you will take it to VCAT (or your equivalent) for decision. You only need to address those things specifically itemised by the landlord.

  • Was it a private rental? Or a formal lease agreement?

    On a side note, did you get compensated for the times when the agent brought people in? I've been in that position before and they dirtied the place.

    • It was a private rental but I did sign a standard lease agreement. I wasn't compensated for the open houses, and having them once to twice every week became hell for me. I was just expected to clean after the people the agent brought in.

      • If you can somehow demonstrate that the agent bringing people in brought the mess then you might have a case. I know some agents will agree upfront on putting towards cleaning costs.

  • +2

    No such thing as a professional cleaner. What qualification is required to call oneself a professional? I could call myself a professional cleaner as I charged someone once to help clean the end of their tenancy so I'll do it myself. Just clean the place as best you can and fight any deductions.

    • +3

      No such thing as a professional cleaner.

      A professional cleaner is an individual that carries on an enterprise where they clean domestic, commercial or industrial premises on a regular basis for payment.

      i could call myself a professional cleaner as I charged someone once to help clean the end of their tenancy

      Helping someone with their exit clean for one payment once in a blue moon doesn’t qualify as an enterprise.

      • I clean my own domestic premises every day.

        I'm not paying someone to do something I'm more than capable of doing myself.

        If you want I could use my ABN number and invoice myself.

    • Can you get a Cert/ Diploma in cleaning ? I heard it pays well.

      • I did a cert 3 in Asset Maintenance, which means commercial cleaning, when i worked for a comm cleaning business in Melbourne about 13yrs ago.

  • Take photos for backup

  • +4

    Had a similar scenario last year.
    Rented for the first time last year for uni. Towards the end of the lease, the real estate agent said we needed to have it professionally cleaned.
    It didn't state it anywhere on the contract nor on VCAT.
    We just borrowed a steam cleaner from woolies and cleaned it ourselves. Ironically, the state we left it was probably better than when we first arrived. We showed the receipt and pictures but they still said it wasn't enough and that they would take the fees off our bond.

    That was until we said we'd be happy to chat to VCAT about it. A few weeks later, we received our full bond back haha.

    • Nice one. Ill probably have to do something similar.

  • +1

    If the carpet is clean then steam cleaning is not really necessary. Do not let the landlord intimidate you, they need proof of any damage and cannot just keep your bond because they want to. If you need to go to the tribunal then don't be afraid to do that, they are very reasonable and fair.

  • -6

    Just clean the carpet and get on with your life.
    You lived in it, it's fair that the carpet is sanitised before you go.

    I must be so lucky with all of my tenants. They all just do the right thing so I'm happy to maintain the place for them and I'm happy to return the bond in the end.

  • -6

    If you clean the carpets, you are an absolute puntz. I'd tell her (verbally) if she's not careful you'll burn the place to the ground. That should shut her up, unless she's an ozbargainer and she got that free app that records phone conversations. Then you may be worse off

  • I didn’t think the landlord was allowed to sell within the first three months of signing a lease. Maybe periodic is different?

  • +1

    Pretty sure you could have refused access to the property during the 3 months as well.

    Sure they could start the eviction process, but that takes 3 months anyway.

    You didnt agree to open house and they didn't tell you there would be inspection. Would have been fair I reckon.

  • Keep room untidy during inspection

    How much bond you pay? Private rent is hard to fight.
    Surely they don't go through legal method with RTA.

    Good luck
    Consider your bond half gone
    So you expect disappointment

    • +1

      I disagree. It's easy to take them to VCAT.

  • Just need to be in a reasonable clean state (do pay particular attention to windows, kitchen, bathroom).

    You could even clean it yourself if you feel like but I'd probably just pay someone to do it instead of breaking my back.

    Steam cleaning is definitely not mandatory (unless if the carpet is so dirty that it's the only way of cleaning it).

  • spoke to vcat. they told me the law only requires a reasonably clean standard and that leases cannot override this. ring them or your state body for correct info.

  • OP's in penalty box, not sure why?

  • I can’t see where the OP has said which state they live in. That would be useful information.
    In NSW, we were always told that if we had indoor pets, then steam cleaning of the carpets was mandatory. Otherwise, only if it was in the lease.

    But, different states have different rules and you have to know which state you’re dealing with.

  • The landlord withheld information about the showings until AFTER you signed —- I'm sure that's not okay.

    She then allowed the public to walk throughout the premises, tracking in dirt.

    I'd write to whomever has your bond and take it up with them ahead of moving out.

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