I went to the website to report possible cybersecurity incidence of breaches, but I'm not involved with the business. So I thought I would report it as an individual, but it sends me to ACORN but I haven't experienced loss "yet"; so I'm not sure if that is the correct place to report it.
I haven't been able to get into contact with the business's IT team yet.
Basically, the breach involves medical records which can be accessed online. Date of Birth and Names of patients are released along with Mobile Phone number and other possibly private information. The breach is a result of use of sequential booking numbers which when changed in the URL link will result in many different stranger's data being released.
(I could go in and lock down everyone's account by creating them a random pass, but I don't think that's appropriate and would probably breach some other part of Australian law, including parts of the Cybercrime Bill as it would lead to impairment of services for others as well as unauthorised access)
All people who have booked a session are prone to having their records accessed if they haven't already logged onto the website and created a password. Upon creating a password, future logins seem to be blocked without proper login credentials which you just created.
The website mentions indemnity from misuse, but it is my opinion that most people don't even access the website, as I myself did not access my own records until weeks later. In those few weeks I think someone might have accessed my data; at the moment they might not have done anything yet, but they could technically use this to port away my prepaid number (also others involved in this breach).
As a business, if you haven't provided notice you can't bind people to those terms; merely linking terms of use which none of your patients will access is dubiously binding if binding at all. Thus this is actually a big issue for this particular business if anyone actually manages to link this business to any material loss.
For the purposes of this discussion and to figure out what to do next. I'll assume that it has most likely been breached.
How have you guys gone about reporting issues, in particular involving Australian Businesses?
Ok, more information. Parent company is based in Europe. So I'm going to try contact them too.
https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-…